Customer Ratings & Reviews

Geek Squad Reps were very professional, they got the job done very quickly. At the same time theymade sure to answer all my questions, and also made sure I understood how to use my remote before leaving.

BALANCED HOME THEATRE SYSTEM - SOUNDS GREAT. SET UP THE NEW 82" QLED TV VERY WELL (AND FAST!) DID NOT CHANGE OUR HARMONY REMOTE SYSTEM TO DELETE AT&T AND RE-PROGRAM AS DISH HOPPER 3. QUITE ISAPPOINTED.

very expert and quick resolution to my TV problems today. really smart crew and they had all equipment ready and did not even have to go back to their truck

The universal remote has failed for a second time.I recommend the Geek Squad Service. The universal remote gets an A for what it does but a D for reliability Logitech Harmony One Advanced Universal Remote (Discontinued By Manufacturer)

The various websites say you can program a Logitech remote yourself. I found it NOT so easy. Geek Squad person was excellent and did the deep dive menu to set mine up. They are worth spending the money if the equipment you want to use is important to you.

It was costly but my system is working great! I'd recommend the Geek Squad to my family and friends. I was saddened to find that the Silver Elite service no longer offers discounts to this level of buyer for the Geek Squad. I paid 3 x the price for the same service I got 3 years ago!

The technicians were professional explaining the new tv & cable connections.

He wasn't able to tell me if my contract would be extended, because I was trying to get this done since early March. It was delayed, because of the Virus. Will the contract get extended for the lost time?

The agent reprogrammed my remote to my tv. Quickly and efficiently and with a pleasant demeanor even though it was late in the day.

YOU NEED A TECH TO PROGRAM THIS CORRECTY, IF YOU ARE TECH SAVY YOU MIGHT TRY IT. IF A GEEK TAKES AN HOUR AND HALF TO LINK EVERYTHING HOW LONG WOULD IT TAKE YOU ? I ALSO WOULD TAKE THE EXTENDED WARRANTY AS THINGS HAPPEN - AS THEY DID WITH ME.

The Geek Squad programing of my universal remote was something I could not have done on my own. He consider myself to be understanding of tech, but this was more complicated than I would have thought. Great service!

Anthony is fantastic. He is very conscientious and patient. I am a Sr. Who is technically challenged and he has made my life easier as he is always a phone call away.He always solves the problem

Could have been better. The remote was programmed changed over from the existing TV to the new TV, still some glitches that I am working through myself.

Chris was very knowledgeable. He knew exactly how to fix the issue. He was also friendly, polite, and professional. I highly recommend Best Buy service because of my recent experience. Thanks

The Geek Squad installers exceeded my expectations. Courteous, friendly, and extremely knowledgeable about the product specifically. I have used Geek Squad before, and will use again for my next home theatre upgrade.

The Geeks installed our system and set up our universal remote. The techs were very professional and helpful, and they programmed it based on our choices. We would have struggled through it if we did it ourselves, but glad we didn't. The service was well worth it!

The geek squad guys did a good job programming my remote. The appointment when days are fairly long 8 to 12 or 12 to 4. It also took a long time to program my remote, much longer than I expected. However they tested And ensured that everything worked before they left. They were very thorough.

Super job programming my new remote control. This was a particularly difficult task since I had 6 components that needed to be taken care of. The job was completed with the highest level of service.

The major downfall compared to my older two Logitech Universal Remotes is that the newly purchased model does not support my wife's outdated Classical iPod by Apple. As a result, programming the remote to "Listen to iPod via USB port" is not compatible.

Squad mounted a TV and disassembled and reassembled all my A/V equipment. They were prompt and courteous and did everything in a professional manner. Very customer oriented.