Customer Ratings & Reviews

Great service on a data transfer. very patient and informative.

The Geek Squad agents installed my tv other equipment and did a great job. Couldn't be happier with their service! Very professional! I will definitely use them again!

As always, Geek squad did a superior job of programming the new Harmony universal remote we purchased. They programmed it, and taught us how to us it.

Geek Squad tech programmed this remote; prior experience with a Harmony remote told me that even though I am very computer literate, this requires a special touch. User-friendly, works easily, battery powered.

Fixed everything I needed, a bit touch and I don't think they make them anymore.

after a second visit and some adjustments that took into account were I view my home theatre set from, every thing seems to be spot on, remembering this universal remote is about 8 years old

This is the best money that I spend at Best Buy each year for the Geek Squad service. Setting up my complicated remote was smooth and efficient. Much less painful with the Geek Squad

Great guys, went above and beyond to make sure everything was correct

Two Geek Squad fellows took their time, explained everything and made sure that all equipment worked before they left.

The Geek Squad representatives locally all seem to really know what they are doing. That included guiding us with the added need for bandwidth provided by CenturyLink. They are prompt with call-back at the local level.

The Tech agent was great in getting my Harmony remote back to functioning again. Worth the charges!!

The installer actually arrived early. Spent 25 minutes correcting problem heat has kept me from watching TV for 3 months. Very polite and knowledgable.

Guys did good job. Not a real difficult technical job and they mastered it as expected. Both guys were very polite and professional.

We purchased a blu-ray player from Best Buy and wanted Geek Squad to come to our home to program our Harmony Remote to blu-ray player under our Total Tech Support agreement. We were sent contractors that know nothing about how to program our remote ( same one came out twice ). We wanted one button Watch TV, Watch Movie, Listen to Music, and Play Games, which we had previously. When the contractors left we could not access movies without changing input and we lost our one button Listen to Music and Play Games. We have purchased two Harmony remotes in the past and Geek Squad has programmed flawlessly. I know that if we had purchased full system we would have Geek Squad out in a timely manner. But, because it is only a remote we are told we have to wait until after October, which is totally unacceptable. We want the service we are have and are paying for!!!

The agents took my Harmony remote and synced it to all my devices. Now my e peri was in the nancave is so much more enjoyable. They did such an amazing job.

I had an old Harmony one remote control and it couldn't be paired with my new Firestick. But the service guys were fantastic. They got my cord cutting system up and running.

GEEK SQUAD did a great job of programming our remote control which operates all our big screen tv and sound bar functions. Could not have done it my self

The agent was very knowledgeable and spent considerable time working through and solving some complex problems.

I purchased a new TV, Apple TV, and a new receiver and needed a new universal remote. The guys did a great job programming the remote and explaining how it works.

Great job by Geek Squad in setting up my new remote control on my TV, Apple TV, BR DVD player and Receiver. Life is good! Make sure the associate knows exactly what you want to happen when purchasing the programming.