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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,599 reviews
  • Rated 5 out of 5 stars

    Usb extension cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected. Fair price too. 50 character minimum so had to add the bs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed the remote to my tv and receiver. Now I just use one remote and can access the sound control for the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad setup the smart remote was the best money spent. They updated the software, setup my favorite channels and spent time showing me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came found the problem corrected it and left. Always polite and explained everything in terms I could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient. knowledgeable, took their time to do it right. Explained the system o me when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient and did a great job with the install and tuning in the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my useless Remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were amazing. The product is lacking in area of quality. Very sensitive device and not user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francisco Sanchez, the agent from the Geek Squad was very through in his explanations and enjoyable to work with. He was very patient with me and explained in terms I understood. Great help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install TV & program remote. Fantastic work....without Geek squad, I wouldn't upgrade equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thomas Laborico was excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas doublechecked all functions on all 3 remotes to make sure the worked properly. He explained & demonstrated how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help with Remote Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help with diagnosing and programming my controllers to fix issues. Compatible now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV, speakers and remotes all connected, and Jonah and Steve did a superior job in a very, very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed TV installed and Harmony remote reprogrammed and they did it in no time. Everything works flawlessly just as I knew it would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast assessment of problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my remotes and made sure everything worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Know Their Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad re-programmed my Harmony remote as part of a big revision that I made to my home theater system. The guy did it in about 1/10th the time it would have taken me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician agent set up my Harmony remote to the internet and explained on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few times to get the Harmony to work right but Christian was able to work it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems with Harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge staff who resolved the issue quickly. Very professional and took the time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy, very helpful! He saved my life! Thank you, geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris is awesome..., every team member is polite, efficient .. we actively recommend Best Buy and our Geek Squad buddies

    I would recommend this to a friend
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