Customer Ratings & Reviews

The technician was very courteous and professional. Service was wonderful

Without the Best Buy installers-I could not accurately place the screen. They knew perfectly how to mount it.

Excellent service. Cleaned up the whole place and set it up like a pro. Highly recommend geek squad.

Excellent customer service!! Very professional and informative.

The Geek is came and in installed with perfect measurements. Nice snd and clean employees.

the Squad reviewed the installation of the projection screen.

They did a good job mounting my 100" screen and centering it on the wall

I will let you know how it goes once they install it.

Not needed as my Theater room was already wired with all the needed speakers.

Worth every penny to have professionally done with peace of mind.

I had to cancel my appointment and find a private installation service. The reason was a mixed failure of lack of best buy mechanism to coordinate between inventory and service teams as well as an incompetent or helpless online Helpdesk team.

They put up screen didn't use attachment springs included in box (we found out after). When we went to look husband saw wrinkles top right..when asking technician he said all screens he has put up come with imperfections.. Ummm what?????? Called Geek Squad we were VERY unhappy and they couldn't get a replacement because bundle sold out and then they couldn't do just a screen replacement (they sold screen separately) because price difference would be too much vs bundle. They said sometimes it's just a matter of stretching out screen..Couldn't get anyone back until more than a week later and there is no escalation path.

technician installed screen perfectly nd quickly, like position of screen

This was the first time I used Geek Squad for home set up. James did a great job.

The agents showed up twice and couldn’t figure out how to pull the projector out of the box and put it on a stand. They scheduled for a 3rd time and I told the tech I was out of town and he said he would handle rescheduling which he didn’t. I waited 3 or 4 months until I finally just did it myself. When I asked for corporate or for some type of compensation I got the run around. Imagine spending over 9,000.00 and getting treated like this by a company that specializes in this sort of thing. NEVER AGAIN.

They forgot to adjust the drop on the motorized projector screen and it goes down too far and Geek Squad tells me I have to pay $300 more to have them come back to do what they forgot.

Bad service and skip on schedule multiple time - really tired with service

Thomas Wilson promises a “professional” installation. What happens is a subpar installation that any handyman could do. Took 3 attempts to install my theater screen correctly….and the “2 day” installation turned into 10 days and countless excuses and mistakes.

Came to my house, they saw snow in front of my house, they rescheduled me for next month.

The screen installation was canceled when i requested for a different date. The Magnolia guy who was helping me until the purchase stopped answering my phone calls and text messages. Very poor customer service