Customer Ratings & Reviews
Customer reviews
Rating 1.9 out of 5 stars with 12 reviews
(12 customer reviews)to a friend
Rated 1 out of 5 stars
Refrigerator door installation issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took months for each part to arrive and 6 visits for the right installation team to arrive and even after that my refrigerator door was not installed right. They dented the door and then ordered a replacement door. Which they came and fixed today for the door to just fall off on my son when he tried to open the refrigerator. For the timeline the refrigerator were ordered in September delivery October 1st and now it is March and still installation is a mess.
No, I would not recommend this to a friendRated 1 out of 5 stars
lack of professionalism
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a trim kit for my Frigidaire freezer and fridge, and scheduled installation through your service. Unfortunately, the installation was rescheduled multiple times—three times in total—only to be ultimately canceled without resolution. I was informed that your technicians are unable to install this trim kit. This raises a serious concern: why is this item being sold with the option of installation if your team is not able to complete the service? This experience has been frustrating and time-consuming. I would appreciate a clear explanation and a solution—either by arranging installation with a qualified technician or advising on how I can proceed with proper installation support.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There has been three times someone has been sent to our house with appointment to install this item, three times been told “we don’t install them” three wasted appointments, three months we have been getting the run around. Nobody calls back. Nobody cares. Bring customer service back. We’ve had our new fridge now 3 months and still the kit has yet to be installed. My wife has been in and out of store, talked to I don’t know how many “mangers” and three months later still can’t be resolved. Hate to be the one to leave this kind of review at this time of year, but enough is enough. Frankly I have never had such poor customer service in my life, this after paying extra for a “special” geek squad service plan. Not asking for anything, don’t want anything other than the product we paid for installed and it can’t seem to get done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Totally Disappointed Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months to install is unacceptable. Can’t even get an answer from the Corporate contact.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great Product, Bad installation Company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The elite install company required multiple appointments and trips and had difficulty getting the job done right. My remodel product was delayed weeks because of them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy NEVER completed the installation of the trim kit for the refrigerator. They sent out a crew almost 13 times…they had NO IDEA what they were doing. I finally said to hell with it, and paid someone $400.00 to install the trim kit. AWFUL customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor technicians
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy does not have the required technicians to install a single refrigerator single freezer and Mary the two together.
I would recommend this to a friendRated 3 out of 5 stars
good product, hopefully it last a long time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation of the Thermador product requires experience
I would recommend this to a friendRated 2 out of 5 stars
Great Product Install was a pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend buying standard not built in. To many handoffs with install and coordination.
No, I would not recommend this to a friendRated 5 out of 5 stars
Stainless, great looking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless panel are really nice. The mounting and alignment system makes it easy to install.
I would recommend this to a friendRated 5 out of 5 stars
Fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall fridge, very quiet. And great connectivity. Only issue was the installation
I would recommend this to a friendRated 1 out of 5 stars
TECH NOT QUALIFIED TO INSTALL PANEL DOORS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PAID FOR PANEL DOOR INSTALL...TECH HAD NO EXPERIENCE.HE SAID TO CALL SERVICE DEPT. HAVENT RECEIVED A CALL OR REFUND
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.