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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 270 reviews

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93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 270 reviews
  • Rated 4 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your data transfer could have been better. I am a Best Buy member

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Security Specialists you can depend on.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always trust and depend on our Tech Team from Best Buy to support our electronic needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the technician who set up our new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Software Happily installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to install all my software and i am happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was installed and working properly by the time the geek squad man left...very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent transferred my husband's hard drive files to a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are great Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home & downloaded The Office App on to my new computer. Jose is a great Tech. Explained everything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job! All is working well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the great job on my software installation and the fast turn around time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad In-Home Install Add On Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2024 Microsoft Office Home & Business standalone package and needed it installed on new laptop. 2019 Microsoft Office Pro was currently installed. When all was said & done, I still have 2019 version.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Explanation clarity

    Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again he explained everything. Showed us alittle how it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Support Was Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the great service received by my assigned Geek Squad Agent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Expeditious service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came to my house and installed the software with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Joseph installed my computer software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph is an amazing Geek Squad Agent. He was thorough, knowledgeable and very helpful with the installation of my software. Also very pleasant and personable. I hope to have him assist with future projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast response team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love remote service . I can talk at 1:00a.m. in the morning or anytime and get a response faster then calling the store when it's open. I can schedule if needed an get an appointment sooner than calling the store.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a frustrating experience. Your 1-800 number sent me to an AI Medicare location. Then it informed me that your number was not available in my area. Live chat did not go well as I could not make the agent understand that I needed someone in home. It was not a pleasant experience. And I finally hired an independent tech expert to hook up my printer and install Windows 11.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Software installation

    Rated 5 out of 5 stars

    geek added what he was asked to add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was properly installed and I am just having to get used to using a Mac computer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Software installed as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software installed as promised. Quick and courteous! No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Software installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot installation and other software taken out. Timely and correct.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply excellent workmanship. Totally capable representative

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a satisfactory job installing the computer software.

    I would recommend this to a friend
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