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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7915 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 7,915 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    H&T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up with tv great sound and subwoofer is awsome

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio Setup in the right key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth, efficient and educational setup. Both technicians were on point and worked to assist me in managing my new soundbar setup..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents delivered everything safely, setup all the equipment, connected to cable, firestick, and Blu-ray player. Then proceeded to play trailers on YouTube to show image and sound quality. Absolutely remarkable service. Very hard working, polite, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Geek Squad tech installed our new Sony Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed, mounted, and setup a new Sony 55" Smart TV in our bedroom on the 2nd floor. He was polite, knowledgeable, patient, and open to any questions we had. His work was done neatly and efficiently. He went the extra mile by showing us how to install our older TV in the study on the first floor of the house. Would call again and be very pleased if he were to be assigned to us again.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    GOOD INSTALLATION, NO MANUALS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were GREAT. They sussed out our problem which required many (5?) steps to reset using the controller and rather deep commands. In addition they gave me a quick assessment of out system in general. A+

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    The greatest!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and his agent assistant came in set up my tv and connected my audio system! Fast, looks great, wires, and sounds awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service By Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 77" TV and had the agents mount it along with a sound bar system I bought. I also had them move the TV and sound bar I was replacing to another room in the house. They worked quickly, showed me the important highlights of the new equipment, and did a great job of covering all the cables running down my walls. I ended having a couple of short cables that might interfere with the full rotation of the TV mounts, so I purchased the appropriate cables and the agents returned another day to install the new cables. I highly recommend the Geek Squad for your installation needs!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Too loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar solve our problem with a high ceiling allowing all the sound from the TV to go up instead of coming at us. Previous to the soundbar, we would have to turn the volume u so high it would chase people out of the upstairs loft. Now we can use normal volume and get a clear and crisp sound in teh room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marvin and Elijah installed my sound bar and connected my tv perfectly. They positioned the bar to make the sound fuller, they also made the wiring virtually disappear. Excellent job, very knowleageable and extremely professional. They are an asset to the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad out of Southfield eric

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like the honesty from Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was here to install my Soundbar, I asked how much different it would make to connect the SoundBar. After checking my sound system I had already they told me that my system would bring a better sound as the new Speakers. I appreciate the honesty that saved me a lot of money and work for them. Because we have TechPro with BestBuy it doesn't cost us anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a good job and worth the price to have it done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came on time very professional and knowledgeable, went through everything

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Always the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up a JBL sound bar for me. He arrived early and was very personable. It took him about 5 minutes to take out of the box and have it playing and sounding great. He walked me through the controls and features and said he wouldn’t leave until any and all questions were answered. I ultimately felt bad having him set this up as it was so easy, however the piece of mind I get having them set up everything I purchase from them is priceless. I know all setups will be done professionally and personably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our sound bar is working, and never sounded better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stuart, the tech expert, worked here about 20 minutes to get our sound bar working well again. He was pleasant, personable, efficient and very knowledgeable - a great experience, just like one of our previous visits from the Geek squad personel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first person who called said that they were running behind so they were going to send somebody else and that person was just absolutely phenomenal one now that they're way was extremely extremely patient made sure I understood everything that was one of the best experiences I have had through this whole ordeal of me trying to get all this set up I cannot think her enough the politeness best service ever from her

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jason P. was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Jason did an amazing job on my surround sound. He adjusted everything so good it literally sounds like I’m at the theatre. Before he came my system sounded horrible. I was so disappointed on that I had spent so much money for the system and it didn’t sound good at all. This guy came and adjusted who knows what but it sounds amazing and that’s all I care about. Very happy and would definitely suggest to have them come out if you spend money on a decent system. I would request Jason though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sharp, Clear, and Much Better Sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed the tv. . .made sure our Bose sound system was hooked up correctly. In fact the new TV's sound is so much better, for Randy. He is having a bit of hearing issues and could not hear the old tv, not half as much as this new one. We attribute that to the young man who installed the TV in the home and set up our Bose System. Sincerely Randell G. and Gayle Cook

    I would recommend this to a friend
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