Customer Ratings & Reviews

The Geek Squad are great. They could come promptly to assess my problem. They were quick to diagnose the problem. They helped me order another system. Once the new system arrived at the store they were quick to bring the new system to install. They are amazing & I actually believe I received the best professional service from the members of the Squad that came to my home. They were very prompt to intervene on my behalf. Their communications with home base were very prompt. They were very professional & respectful. Plus they were all very good educators on the use of my replacement system. Kudos to the squad!!!

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

The Geek Squad tech, Ashley, was prompt, efficient, knowledgeable, communicative and courteous while installing my new sound bar system.

I love Bass in my music sound and boy does it Boom while playing my favorite music. I listen to music as I clean my house and it puts me in a better mood while cleaning. The music actually makes me have more energy to clean. I know, sounds crazy right, but it’s so true. I have the Polk brand and it’s pretty surprisingly just as good as Bose, which I have in my truck. My New Years party gone be BOOMING

Excellent job of mounting the sound bar so that you don’t see unsightly wires. Geek squad did an excellent job fine tuning the sound so that the bass and sound effects don’t overwhelm the dialog!

Great representative and service. Done in very quick time.

The service I received was outstanding. Relieved to have joined the Geek Squad, Thank you for the quality service.

I scheduled the Geek Squad because I purchased a 75" T.V. and a sound bar which I had no experience with at all. They came on the day scheduled, and had the T.V. set up and running in short order and gave me a quick tutorial on using the remote. The sound bar connected as soon as it was turned on so no worries there. I had the Squad take the box and packing with them. I was very satisfied.

I've been a fan of JBL speakers since I started appreciating music with quality stereo speakers in the 70's. The JBL 5.1 Soundbar did not disappoint. The Men from Geek Squad connected the Soundbar using the same bracket that was used for the TV. Everything looks "Great"!

Kennan did a great job setting up my sound bar and put on shoe protectors upon entering my home which was greatly appreciated. After he left I called him about a question with the sound bar, he answered the phone right away and walked me through the issue. He was great!

Geek squad agent was here on time new what he was doing installed sound bar without any issues, answered all my questions in a perfesional manner which I appriciated. Thank you Geek Squad.

Best Buy has some of the best service agents going. The set up was smooth and explaining of how to use and get the best sound of our new Sono,s.

The geek squad associate installed my sound bar and spent some time explaining some info about the optimal use of it. The sound bar has been providing good surround sound since installation

The initial installation was very good; however, the follow up has been non-existent. Talk about customer no-service; this is the epitome. I have several problems that I think could be resolved on the phone or with on-line help but I cannot get any help. I'm told that your techs can't make house calls, but how about using them for telephone and on-line support.

WOW, just wow! The technicians were very punctual, professional and knowledgeable! Not to mention that they were very helpful and polite. I couldn’t be happier with them

Angel the technician was amazing. She took the time to set up all of the equipment, tv, sound bar, dvd/cd player, etc. very patient as she programmed everything and instructed me in the use of the equipment.

Sound bar is very good. It has helped improve the sound volume of our Samsung tv. It is a must have with the new tv's. Geek Squad setup our soundbar and tv. They did excellent job taking time of how to operate everything.

They hooked up my sound bar, and explained the workings of my bar, plus my tv.

Geek team were very knowledgeable and provided great customer services. Note that these members are part of Best Buy direct employees and not 3rd party contractors. Wish I could say the same about them.

Did a good job of connecting the soundbar to the new television and remote so only have to use one remote. However, in the future will request not to have the soundbar connected to the tv remote. Just my personal preference to have several remotes.