Customer Ratings & Reviews

I think the Vizio Sound Bar I purchased represents a GREAT Value for the price paid! It was installed quickly by the Geek Squad and it sounds great. I had them place the 2 additional speakers on the TV stand facing the listening area and it sure sounds like surround sound and the tv dialog is much better - more clear and concise than with just the TV speakers. Love it!!

The Geek Squad are great. They could come promptly to assess my problem. They were quick to diagnose the problem. They helped me order another system. Once the new system arrived at the store they were quick to bring the new system to install. They are amazing & I actually believe I received the best professional service from the members of the Squad that came to my home. They were very prompt to intervene on my behalf. Their communications with home base were very prompt. They were very professional & respectful. Plus they were all very good educators on the use of my replacement system. Kudos to the squad!!!

Overall I was suprised at how well the Geek Squad did in setting up my purchases. For most people it would have been just fine I suppose, but I'm in the field of testing in IT, and so a few things stood out such that I only went 4 stars. Pros: 1. Initially a site survey was done as there was some cable to be pulled. The people that came out (there were 2) were the ones that were eventually assigned to the installation job itself. This is a very big deal as little details can be lost otherwise. 2. All purchases (this was a complete upgrade except for speakers) were installed correctly and without any "parts run". I supplied some cables (shielded HDMI high speed) and they were used without question (no 'upselling'). 3. They were respectful of the room's contents and were very tolerant of two curious (harmless) small dogs. 4. The conduit previously installed was not done correctly. Geek Squad installers were very willing to create a workaround and just get the job done. 5. I did have a followup question, and I received a callback to the installer's cel in a reasonable amount of time. He did some research and also called me back again, also in a quite timely manner. Quibbles: 1. They reported encountering a problem with the wired networking in that room of my home. Instead of reporting it to me, they simply configured everything to the wireless network. The problem was that there was an ethernet cord plugged into a telephone jack (the jacks in my home can accomodate either). I'm not saying it was them that did so, I really don't know. But had I an opportunity to check into it I could have saved the trouble I'm going to now to reconnect everything to the wired network (it's a difference of about 20 MB throughput which is nice for streaming buffer purposes and the occasional software update). This is the one reason it's not a 5 star rating, the next thing below is pretty minor. 2. Labeling and neatly tying together where applicable of all the cables in the rats nest behind the cabinet would have been nice for future maintenance purposes.

The technician was able to setup my sound system and the speaker is working

Your representative arrived at the scheduled time. He promptly and very efficiently installed my new sound bar. He then explained how it functions and the various settings. Very satisfied with installation.

While it falls short of being the bet for an audipphile, the LG 3.1 sound bar and sub-woofer is a great buy for the money. Sets up easily and works well with the TV remote. For most of the living room customers I would recommend it.

Best Buy has some of the best service agents going. The set up was smooth and explaining of how to use and get the best sound of our new Sono,s.

The Geek Squad Team Members were great, they faced some issue with the In wall speaker installation but they tried their best installed the speaker successfully, I am facing some issue with the woofer & they have even scheduled a troubleshoot visit for the upcoming week

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

The Geek squad agents set up the sound bar and connected it to the TV.

Excellent job of mounting the sound bar so that you don’t see unsightly wires. Geek squad did an excellent job fine tuning the sound so that the bass and sound effects don’t overwhelm the dialog!

Soundbar was installed by mounting it on brackets on tv. Richie did a great job.

WOW, just wow! The technicians were very punctual, professional and knowledgeable! Not to mention that they were very helpful and polite. I couldn’t be happier with them

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

Geek squad agent was here on time new what he was doing installed sound bar without any issues, answered all my questions in a perfesional manner which I appriciated. Thank you Geek Squad.

Those guys did a great job. I appreciate them it's nice to see somebody very professional

The geek squad associate installed my sound bar and spent some time explaining some info about the optimal use of it. The sound bar has been providing good surround sound since installation

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

He connected everything well Did a wonderful job very knowledgeable