Customer Ratings & Reviews
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Top Mentions
would recommend to a friend
- Rated 5 out of 5 stars
Geek Squad has always been quick to repair
Dada Posted
Geek Squad is always informative and quick to get whatever I need done to get back to work quickly and efficiently.
I would recommend this to a friend - Rated 5 out of 5 stars
Geek squad help with computer set up
Carmel123 Posted
She was so helpful!Calmly solved things three issues I had and was very knowledgeable .
I would recommend this to a friend - Rated 5 out of 5 stars
Nicely Done!
SharonG Posted
Ryan did a great job of getting our new router set up.
I would recommend this to a friend - Rated 5 out of 5 stars
Tyler is a star.
Tylertheagent Posted
The agent did a great job of installing our new computer. Very knowledgeable, efficient, polite.
I would recommend this to a friend - Rated 5 out of 5 stars
Great service
None Posted
Agent Edwards installed software which had been removed by HPCorp & showed me how to stop the flying curser.
I would recommend this to a friend - Rated 5 out of 5 stars
Professional
Danno Posted
Dan was awesome...he answered all of my questions clearly
I would recommend this to a friend - Rated 5 out of 5 stars
Agent Fields
Linda Posted
Agent outstanding, patient, informative and made experience great for me.
I would recommend this to a friend - Rated 4 out of 5 stars
Geek Squad did a great job settong up my Wi-Fi.
DakDak Posted
Thr Agent. RICKY dud a marvelous job setting-up my WiFi and other devices.
I would recommend this to a friend - Rated 5 out of 5 stars
wonderful service
Hoib Posted
They walked me throiugh steps that were like walking thru a maze. I am thankful for this service
I would recommend this to a friend - Rated 5 out of 5 stars
Everything done in professional manner
Toots Posted
I did You make this review very difficult... I could have just deleted!
I would recommend this to a friend - Rated 5 out of 5 stars
Expeditious service
Bobby Posted
The technician explained everything to me - was on time and had a lot of patience,
I would recommend this to a friend - Rated 5 out of 5 stars
Geek squad answered my questions quickly.
a1b2 Posted
Geek squad was knowledable and provided timely assistance.
I would recommend this to a friend - Rated 4 out of 5 stars
Taught me how to replay camera on tv
2hunter2 Posted
Everything went smooth and well the guy was very polite and patient
I would recommend this to a friend - Rated 5 out of 5 stars
Great job
MaryY Posted
He was excellent and so knowledgable. Wonderful job.
I would recommend this to a friend - Rated 4 out of 5 stars
great tech
chunk Posted
set up my parents with ease. was very helpful and knowledgeable
I would recommend this to a friend - Rated 4 out of 5 stars
Good
Butch Posted
I completed several reviews of the Geek Squad already.
I would recommend this to a friend - Rated 1 out of 5 stars
loosing a customer
RichardP Posted
were to fix 4 of my devices did not fix anything. I gave them a 2. some one called said they would call back to set up an other appointment to really fix my devices for no charge never got the call back to setup service call. I AM VERY UNSATISFIED WITH GEEK SQUAD!
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Data transfer between two MacBooks
Uboat Posted
The agent at Richfield didn’t know how to set up the appointment. I waited two days until we got a call back from the technician who told us the appointment was set up wrong. I had to reschedule two days later at Eden Prairie. By the end, my family made five trips to BB stores for a simple data transfer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted
We appreciate you taking the time to share this with us. We're not fans of having to make more trips than are needed either, so it's understandable that this error would rub you the wrong way. While we're happy to hear that our Eden Prairie location was able to take care of you and your data transfer, we apologize that it took multiple days and appointments to get this resolved. If you would like to share your experience with our Richfield leadership so we can train and provide a better experience going forward, you can give them a call at (612) 861-3917.
- Rated 2 out of 5 stars
Bad experience
Joebarney Posted
First appointment agent never showed up no call no show Second appointment after agent arrived wasn’t sure what needed to be done. After becoming aware of what needed to be done was unable to do the job
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Too much of hurry to leave to insure operability
woodia Posted
Technician got computer and printer operational and communicating with each other. Speakers, though showing green light, are NOT communicating with the computer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted
Thank you for sharing your Geek Squad in-home experience with us here. I can imagine how important it would be to me to make sure my requested services were completed to my satisfaction, and I apologize for any frustration encountered. Our team at 1-800 GEEKSQUAD (800-433-5778) would be happy to try and help with any remaining questions you have around your service and getting those speakers connected properly with your computer.