Customer Ratings & Reviews
- SKU:
- 9355823
Customer reviews
Rating 4.6 out of 5 stars with 142 reviews
(142 customer reviews)to a friend
Customers are saying
Customers recognize that Add-On Time W PC Agent helps improve overall performance. Some customers are also happy with the connectivity feature, especially when using a new external drive with the network.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Hooked up my new printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was plugged into the previous printer's plugs but the printer was not set up properly and it wouldn't print and all it wanted to do when I would ask it to print was to fax something to me. I tried for 12 hours myself by watching the videos online but to no avail. I actually had to call the people who made the printer and they spent 6 hours online logged into my computer fixing everying and now I am able to print.
I would recommend this to a friendRated 5 out of 5 stars
Patient Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mike was in my home several hours installing several products. He was thorough, patient and very helpful. He made the process very smooth.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad has always been quick to repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is always informative and quick to get whatever I need done to get back to work quickly and efficiently.
I would recommend this to a friendRated 1 out of 5 stars
loosing a customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.were to fix 4 of my devices did not fix anything. I gave them a 2. some one called said they would call back to set up an other appointment to really fix my devices for no charge never got the call back to setup service call. I AM VERY UNSATISFIED WITH GEEK SQUAD!
No, I would not recommend this to a friendRated 5 out of 5 stars
Tyler is a star.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a great job of installing our new computer. Very knowledgeable, efficient, polite.
I would recommend this to a friendRated 5 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dan was awesome...he answered all of my questions clearly
I would recommend this to a friendRated 5 out of 5 stars
Agent Fields
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent outstanding, patient, informative and made experience great for me.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Edwards installed software which had been removed by HPCorp & showed me how to stop the flying curser.
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad did a great job settong up my Wi-Fi.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thr Agent. RICKY dud a marvelous job setting-up my WiFi and other devices.
I would recommend this to a friendRated 5 out of 5 stars
Everything done in professional manner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did You make this review very difficult... I could have just deleted!
I would recommend this to a friendRated 5 out of 5 stars
wonderful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They walked me throiugh steps that were like walking thru a maze. I am thankful for this service
I would recommend this to a friendRated 5 out of 5 stars
Expeditious service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician explained everything to me - was on time and had a lot of patience,
I would recommend this to a friendRated 5 out of 5 stars
Geek squad answered my questions quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was knowledable and provided timely assistance.
I would recommend this to a friendRated 4 out of 5 stars
Taught me how to replay camera on tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went smooth and well the guy was very polite and patient
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was excellent and so knowledgable. Wonderful job.
I would recommend this to a friendRated 4 out of 5 stars
great tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.set up my parents with ease. was very helpful and knowledgeable
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I completed several reviews of the Geek Squad already.
I would recommend this to a friendRated 2 out of 5 stars
Data transfer between two MacBooks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent at Richfield didn’t know how to set up the appointment. I waited two days until we got a call back from the technician who told us the appointment was set up wrong. I had to reschedule two days later at Eden Prairie. By the end, my family made five trips to BB stores for a simple data transfer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. We're not fans of having to make more trips than are needed either, so it's understandable that this error would rub you the wrong way. While we're happy to hear that our Eden Prairie location was able to take care of you and your data transfer, we apologize that it took multiple days and appointments to get this resolved. If you would like to share your experience with our Richfield leadership so we can train and provide a better experience going forward, you can give them a call at (612) 861-3917.
Rated 2 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First appointment agent never showed up no call no show Second appointment after agent arrived wasn’t sure what needed to be done. After becoming aware of what needed to be done was unable to do the job
No, I would not recommend this to a friend- Pros mentioned:Connectivity
Rated 1 out of 5 stars
Too much of hurry to leave to insure operability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician got computer and printer operational and communicating with each other. Speakers, though showing green light, are NOT communicating with the computer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad in-home experience with us here. I can imagine how important it would be to me to make sure my requested services were completed to my satisfaction, and I apologize for any frustration encountered. Our team at 1-800 GEEKSQUAD (800-433-5778) would be happy to try and help with any remaining questions you have around your service and getting those speakers connected properly with your computer.