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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 867 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 867 reviews
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came in were awesome! They set up my new TV in record time and hauled off our old TV. They were both very respectful of me and our property. They made sure I knew how to operate the new TV as well. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Installers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home install and haul away were awesome. The guys were professional and able to get everything hung and set up in a short amount of time. I do wish that the sales person would have informed us at the time of purchase that the actual setting up and run through of the TV was an extra cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy on big screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! But sound not so great. Price point phenomenal!! Had Best Buy install- real pros

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    by bye broken tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great they took the broke on e away :-) Great staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service involved setting up a new TV and hauling away the old one. The service techs were professional, friendly, and efficient. They went out of their way to ensure we understood how to set up our streaming stations... a really good team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex proved to be a great and efficient installer. He ensured that we were pleased with the positioning of the TV and took the time to demonstrate the use of the magic remote.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bravia 8 oled

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been 3 weeks Great picture, would recommend Sony tv have had great experiences with the Bravia series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individuals that came to help me were excellent. (Especially Jacob). They explained what they were going to complete and worked perfectly as a team. I am so grateful it was the two of them that showed up, as I felt assured all was going to be completed correctly!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time set up was great and they took the old one away

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television best buy is best place to buy a tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lesley

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were there right on time to do the disposal of my old tv after purchase of my new 77 inch tv. Was done quickly and efficiently. Very happy with the quick response and message updates very organized.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jerome42

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent but since some out of the country person actually sold me the tv there was a mix up on exactly what the installers were suppose to do...I definitely feel I was ovrer charged for their services especially being a Geek member

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great that we didn’t have to do it…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We renovated our family room and purchased a new tv and sound system. Dan and Charlie were our installation team. They set it up our new system and moved our old tv into our bedroom. It was nice not having to worry about the installation and technology. Thanks Dan and Charlie!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, polite and efficient! I couldn’t ask for better service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well and the geek squad was very helpful. They did not try to sell me equipment I did not need. They took my old tv with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    without a sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what they were doing. No discussion necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the quality of the work and I was glad that they gave updates on their arrival time. Thank you for a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team was exceptional! Worth every penny! They were quick, tidy and highest quality work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV setup and haulaway

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tara and Tony wer excellent. I would recommend their service ti anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like the ROKU that is built in. TV runs fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture any time of the day. Starts up fast, but probably because it has a faster computer and operating system. Glad I purchased it.

    I would recommend this to a friend
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