Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1682 reviews
(1,682 customer reviews)to a friend
Rated 5 out of 5 stars
Very good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and put my TV on the wall. Happy
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Strong... its perfect for larger tv's
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional service and great job mounting my TV.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks amazing on the wall and is perfectly level!
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 2 out of 5 stars
They did not install properly or setup properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was not properly done, communication between box and tv is not synchronized
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your feedback with us! It sounds like you need some more assistance getting your TV working as it should be. We have Agents standing by to help. For support with this, please give us a call us at 1-800-GEEKSQUAD or 1-800-433-5778.
Rated 5 out of 5 stars
Mounting went fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer knew his business - everything went fine.
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 4 out of 5 stars
great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They made it look easy! Happy I didn't do this myself and that I hired folks that do this all the time!
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 5 out of 5 stars
smooth service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome job really quick and solved problems quickly
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 2 out of 5 stars
geek squad did an ok job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad did an ok job. but broke the top of a fake fire place and didn't offer to fix it.
I would recommend this to a friendRated 1 out of 5 stars
"add-on" item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this online, it wasn't very clear that you needed to purchase a tv installation package first. I don't need someone plugging in my tv. I just wanted Geek Squad to attach a mount to the wall. Ridiculous.
This review is from Add-On: TV Mounting
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They placed my tv one foot from where I wanted them to. Now my whole room is off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box, was told at the store to contact Geek Squad for any wear and tear. The screen at the bottom is coming off, called Geek Squad, he came to the house and said since its open box, can't do anything. Not happy. He contacted the store, but no one followed up. Left many messages for the store manager.
No, I would not recommend this to a friendRated 1 out of 5 stars
a day late
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad lost my reservation, had to wait to install. Was a headache having to keep calling and getting passed around from person to person. It is not my local geek squads fault. It was the ordering online process that got messed up. Very unhappy with this
This review is from Add-On: TV Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Unreliable, Dismissive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mount was installed too high. I complained to the Greek Squad manager in the store. He told me someone should give me a call regarding making the adjustments to the mount. No one never call, and the mount was never adjusted. Un
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never Showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad never showed for appointment and didn't return call until 45 minutes later. Long wait time to contact someone from Geek. Stated he had wrong address even though two Tv's delivered on separate days at correct address. Will not recommend.
This review is from Add-On: TV Mounting
No, I would not recommend this to a friendRated 4 out of 5 stars
Awesome service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service installer was great, careful and showed me how to use the device.
I would recommend this to a friendRated 4 out of 5 stars
Good Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completed as Promised and done as I requested. The Job was neat and clean.
This review is from Add-On: TV Mounting
I would recommend this to a friendRated 2 out of 5 stars
it wiggles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not strong -- buy a better one and make sure it holds wt. of tv
No, I would not recommend this to a friendRated 1 out of 5 stars
They should have known
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After mounting my TV, they wer supposed to hook it up to my home network as stated on the website. They said I needed to call FIOS to do it. All it needed was a splitter. They should have known this. It cost me $170 additional for FIOS to come and put on a splitter. A 5 minute fix.
No, I would not recommend this to a friendRated 4 out of 5 stars
In and out service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were very professional. They knew what they were doing.
I would recommend this to a friend