Customer Ratings & Reviews
- Model:
- AWAUR12-7979WHT-PUS
- SKU:
- 6455826
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Aurora R12's performance and powerful GPU, finding it delivers a great gaming experience at a reasonable price. However, many customers express concerns regarding the cooling system's inadequacy and the limitations of the RAM configuration. Some also mention noise issues related to the fans.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great desktop computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! it can handle anything you throw at it. Powerful and quiet
I would recommend this to a friend Avoid at all costs: Overheating and cheap parts!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the aurora r12 on 9/5/21, by October the pc was overheating and having throttling issues. Playing modern games such as Death Stranding caused the CPU to consistently hit 92 degrees Celsius on default settings, this will destroy the computer. I tried fixing this by replacing the CPU cooler but Dell does not want you to work on your own computer, so my system now boots to a black screen. Dell suggested I send the system in for repairs, meaning the overheating issues will not be fixed. I declined and decided to dismantle my Aurora r12 and use the graphics card and CPU in a custom build. I do not recommend this computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Ricky,
Thank you for taking the time to leave us your valued feedback. We are sorry to hear about your experience with your Aurora R12. This is certainly not what we like to hear from our loyal customers. It is important for us to hear about any inconsistencies with our products. Below I have provided steps that walks you through troubleshooting for overheating problems. Along with a link to an article that has more information if it is needed.
• Make sure the system is in a well- ventilated area
• Use laptops on flat surfaces to improve airflow. Hard table- tops are recommended and avoid using
any type of cloth or any other soft material under the laptop
• For desktop systems make sure there is enough clearance around the system to allow the air to flow. If
the system is in an enclosure try to move it to a more ventilated area for testing
• Check that the air vents are clean and that there is nothing obstructing them. See General
Maintenance for Maintaining Your Dell Computer for instructions on how to clean your system: https://dell.to/3oenBfH
• Update your system BIOS to the latest available in Dell Support Site
• You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
See How to restore the BIOS (System Setup) defaults on a Dell Product
• Disable NVIDIA G SYNC and run a stress test using SupportAssist. Click here to run the video stress
test when you are ready: https://dell.to/3nmRfiZ
• Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
• Here is a link to troubleshoot your Alienware Overheating: https://dell.to/3nmRfiZ
If you still experience any issues after you've finished troubleshooting and installing the updates, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
very good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been playing with the computer for a few days honestly it worked out pretty good on my end, The temperature never goes above 60 And it Rarely goes anywhere near 60, The fans aren’t what noisy at all, everything‘s running well there’s no crashes or anything. Absolutely love it!
I would recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap parts, you can build your own or go with a better prebuilt for less. Had one for 6 months and it was junk. Don't buy it. Any alienware for that matter. I got double the power for the same price and built it the way i wanted.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello NotAlienware,
Thank you for your review. We are sorry to hear that your Alienware didn't meet expectations We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
MUSTA LA VISTA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE BEST PC IN THE WORLD ITS VERY GOOD I HIGHLY RECCOND NOT BUYING IT SO BUY IT!!!!!!!! ITS THE BEST
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello BestBuyUser,
Thank you for your review. We are sorry to learn that your Alienware didn't meet expectations. We really do appreciate your feedback. If you come across any further questions, issues or concerns, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
DoA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work, weird noises, its defective. :( was excited too
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Anonymous,
Thank you for your feedback and review. We apologize for the issues you have with fan noise. Below are steps to run a pre-boot diagnostic test that can help.
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.