Customer Ratings & Reviews
- Model:
- AWAUR12-7979WHT-PUS
- SKU:
- 6455826
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Aurora R12's performance and powerful GPU, finding it delivers a great gaming experience at a reasonable price. However, many customers express concerns regarding the cooling system's inadequacy and the limitations of the RAM configuration. Some also mention noise issues related to the fans.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this for a few months now. I changed the fans and upgraded the SSD and ram. Its alright. Good for gaming and editing videos or music production
I would recommend this to a friend - Cons mentioned:Noise
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this today an it was awful. The fan runs so loud. It was suppose to have liquid cooling which it doesnt. Ran warzone barely was getting 80 fps. Went through all the settings nothing worked.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Typical,
Thank you for your feedback and review. We apologize for the issues you have with the fan noise. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released and you can download the update here - https://dell.to/33im0x9. We hope this helps with any fan and overheating issues that you are experiencing.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
All gpu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good graphics card, stock air cooler for a i7 11th gen, heats up bad.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Idktony,
We really appreciate your review and feedback. We will use it to help improve our current and future products. Since system thermals are of concern, please ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released last week. You can download the update here - https://dell.to/2Rv3AXC.
Lastly, you can prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile. Here is the link to the full article for further assistance: https://dell.to/3fx7ecO.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
dells smartest design for overheating
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible design, 2 fans total and no space to add more without removing anything. hands down best design flaw high powered computer with space for 1 intake fan and 1 exhaust fan good job
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jason,
Thank you for your thorough review on your Aurora R12. We are sorry to hear that the design of your Alienware has not met all your expectations. Your feedback is incredibly valuable as we build current and future products. We invite you to visit the Support Page of your gaming desktop if you have any other questions or concerns - https://dell.to/3CRasBs.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Price
Good price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is very reasonable for a 3070 pc. Otherwise, you need to pay a lot on Amazon to buy a 3070 card only.
I would recommend this to a friend great for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning computer to get apple for what I needed but top of the line for gaming computers
I would recommend this to a friend- Cons mentioned:Noise, Upgradability
just poor quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really poor quality product, noisy fan lack of upgradability
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We apologize for the issues you have with fan noise. Your feedback on the product quality and upgradability is sincerely appreciated. It will be used to help improve our current and future products. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series recently released. You can download the update here - https://dell.to/3y6irY7. This will ensure that you have the most up-to-date experience. We hope this helps!
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great gaming computer as well as school computer. I can do everything all at once and haven't had any issues with it running slow or freezing
I would recommend this to a friend - Cons mentioned:Cooling
Probably better as a heater then a gaming desktop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is garbage. Stay away from this hot box,l. It’s not even worth purchasing for the card in it. This is air cooled and doesn’t even stand a chance at keeping it cooled.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Doug,
Thank you for taking the time to share your review. We are sorry to hear that you have had heating issues with your Alienware desktop. We know how upsetting this can be and would love to get you taken care of. Your feedback on the cooling system is incredibly valuable as we build current and future products. One option to help with the overheating concern is to update the BIOS. We would recommend checking to ensure that the latest BIOS is installed on your system. You can download the update here - https://dell.to/374rFZw. If the heating issue persists after updating your software and drivers, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance
GREAT PC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing it’s a great starter PC. Upgraded from a 1050ti with this PC and all I can say is wow.
I would recommend this to a friend - Pros mentioned:Performance
Alienware computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing computer! The staff was very informative on what I should have gotten and made the process easy.
I would recommend this to a friend - Pros mentioned:Speed
Great for gamers and stock traders
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re a gamer or stock trader like me, this computer is a beast at a reasonable price! It can support 4 screens
I would recommend this to a friend overheating and underperforming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After adding a H60 cpu cooler and 32 gigs of ram in a dual channel configuration this pc is actually decent. Also noticed the graphics drivers that where installed in mine showed to be for a nvidia 1660gpu. Also changed all the fans. Many hours and several hundred dollars later the pc is what it should have been to begin with. What one will do just to get a decent graphics card these days. Its rediculous:(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mike,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your Alienware. To make sure we can help in the future there. we would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/3tAQ4PI.
If you come across any further questions, issues or concerns, please visit the Support Page of the product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Very powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the purchase. I use it for programming and gaming and everything runs smoothly. Graphics card and processor-alone make up almost the whole value of the computer.
I would recommend this to a friend- Cons mentioned:Cooling
Stay clear of this system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer gets too hot for comfort. The cooling is incredibly inadequate and Alienware should be embarrassed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking a moment to share your review. We are sorry to hear that your Aurora R12 is running a little warmer than you would like and we would love to help right away. Here are some tips that can help prevent overheating from happening:
Here are the recommended steps:
1. Prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile.
2. Ensure that you're running the latest BIOS. An out-of-date BIOS can cause thermal's issues. You can download the update here - https://dell.to/3h23Zts
We recommend following the steps above to resolve your overheating issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
DO NOT BUY this "Premium" gaming desktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this unit. HORRIBLE CPU cooling along with 1 channel memory dimm. CPU. CPU temps regularly hit 90 and the memory controller is running at half speed out of the box. It is a shame a "Premium" gaming desktop is allowing this in there systems. Best Buy should return all these units to Dell to have them change the spec before selling them on there platform / stores.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Murk305,
Thank you for your review. We are sorry to hear that your Alienware was running a little warmer than you would like. Your feedback is sincerely appreciated. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/3tAQ4PI. We hope this helps with any overheating issues if needed in the future.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Flawed design and bottom barrel components
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dell decided it is a good idea to lock the IMC into gear 2 Mode. This means the RAM is running HALF speed. The case has very poor air circulation and if you decide to replace and add a fan, the Dell fan control does not work (have to use 3rd party software to control it). The case is very poorly designed and considering how big it is you cannot even install a 240MM AIO or install a 2nd intake fan without modding. Dell has skimp hard on the quality of the components on this one. For example, the motherboard used is a bottom of the barrel in terms of quality. Dell even had the nerve to remove the VRM heatsink on this model. Dell also used a very cheap Air cooler for the CPU which is comparable with the stock intel Air cooler so you are hitting the thermal throttling very quickly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your thorough review on your Aurora R12. We really value our customers feedback and we will forward these issues you stated onto our product team to improve ourselves for the future. If system thermals are of concern, you can prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile. We invite you to review the product Support Page if any other concerns arise.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
No space for custom setups
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer it’s ok for gaming as is. But is you want to customize it, it will be hard due to the poor free space inside the chasis.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking a moment to share your feedback and response. We are sorry to hear that the design of this Aurora R12 has not met all of your expectations. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please contact Dell Support here: https://bit.ly/DellSupportTeam.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Gpu
Love this PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC that comes with a 3070. That by itself made the PC worth it
I would recommend this to a friend No case but cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, everything works but the gpu has a hard time running Diablo 3? Dunno... it was very heavily discounted due to not having a box supposedly
No, I would not recommend this to a friend