Customer Ratings & Reviews
- Model:
- AWAUR12-7979WHT-PUS
- SKU:
- 6455826
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Aurora R12's performance and powerful GPU, finding it delivers a great gaming experience at a reasonable price. However, many customers express concerns regarding the cooling system's inadequacy and the limitations of the RAM configuration. Some also mention noise issues related to the fans.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Alien Ware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system rocks. Is quick and so happy to get this in stock.
I would recommend this to a friend - Pros mentioned:Speed
Powerful RTX
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful RTX. Quick pick up. Used for 2 months. Feel good.
I would recommend this to a friend Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It decent not the best not the worst I stutter in cod which I shouldn’t
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Blou,
We want to thank you for your valued feedback. We apologize for the gaming performance issues you are having with your Aurora R12. Below I have provided a link to help maximize the gaming performance of your PC. We also recommend making sure your BIOS is up to date on your PC. I have also given you a link to the Drivers and Downloads page for your computer so you can check for applicable updates.
Maximizing your gaming performance: https://dell.to/3k7j7qK
Drivers and Downloads page: https://dell.to/3emndd2
If you still experience this issue after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Pros mentioned:Performance
Alienware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming desktop computer. My kids really loved it.
I would recommend this to a friend - Pros mentioned:Performance
Great Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speed, processing ability and video quality.
I would recommend this to a friend Good so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really good computer especially right now when I can't build my own.
I would recommend this to a friendUltimate Gaming Pc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. Great Gaming pc fo gamers . Love it
I would recommend this to a friend- Pros mentioned:Price
Perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best computer with the best affordable price
I would recommend this to a friend - Cons mentioned:Cooling
Returned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc ran pretty good for the first week, after replacing single channel ram with dual channel. Very warm running computer, around 90 degrees on the cpu while running Warzone. Until it bricked day 7. Returned for a refund.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Gamer7227,
Thank you for taking the time to leave us your review. We are sorry to hear that you have decided to return your Alienware Aurora R12. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next purchase.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Lightening Fast with Amazing Graphics!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fastest most amazing desktop PC that I have ever had!!! The gaming graphics are incredible and it plays everything on the market right now. Lightening fast start-up and no extra cluttering programs that are usually loaded on PC's. Innovative design. This has made be a believer in PC's again.
I would recommend this to a friendGood for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But The GPU doesn't perform as expected due to bios limitations
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Omar,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your Alienware. We would love to help right away with improving performance overall, We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you should be able to download the update here - https:https://dell.to/2Rv3AXC.
If you come across any further questions, issues or concerns, please visit the Support Page of the product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Ram
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has great hardware bogged down by lack of ram and a low quality cpu. I was trying to run fortnite and if you have anything else open the computer crashed on me. I returned this item it under 12 hours
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Matt,
Thank you for your valued feedback. We are sorry to hear that the available RAM and CPU have not met all of your expectations. We are sorry to hear you are having some crashing issues with your Aurora R12. This is certainly not what we like to hear from our loyal customers. We recommend making sure all drivers and downloads are up to date on your system. I have provided a link to the Drivers and Downloads page for your PC below so you can check for and do any applicable updates.
Drivers and Downloads Page: https://dell.to/3o2IvQI
If you still experience this issue after you have finished troubleshooting your R12, please feel free to reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Wendy C.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it as I had brand before and lasted for 12 years
I would recommend this to a friendDo not be fooled by the specs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are true. This thing is incredibly loud. I do not believe swapping out fans would be enough to dampen the sound. The swinging hinge design to access the insides is terrible as it kept catching the power cord of the GPU. I thought it was going to rip it right out.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jeanius,
Thank you for your feedback and response. We apologize for the issues you have with fan noise and understand how frustrating it can be. The contents of your review will be used to help improve now and future Dell products. An out-of-date BIOS can cause loud fan noises. We recommend ensuring that your Aurora R12 is running the latest software and drivers. You can download the recent version here: https://dell.to/3CRasBs. If you come across any questions, issues, or concerns, please contact Dell at your earliest convenience 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Noise
If 0 stars was an option...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only does it look like a space ship, it sounds like one too! They had to replace the mobo after a month and half, and the 2nd one only lasted a week.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for sharing your feedback and review. We are sorry that your Alienware has not met your needs. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to use the information below to reach out to Dell Support directly.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Awesome and powerful gaming pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cp is amazing hands down. I got the basic build for now to basically upgrade as i go along. Its definitely worth the price for a gaming pc and powerful. I would highly recommend this bc for someone that wants a basic build to eventually upgrade as you wabt
I would recommend this to a friend- Cons mentioned:Cooling
Over heats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heats badly and crashed a ton not worth the money
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .OVERCHARGE,
Thanks for your review and we're sorry that you have had issues with your computer overheating and crashing. We'd recommend reading the tips in the following article to help your computer perform better for you: https://dell.to/3ua9rAv.
Best,
Bryan@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC looks nice but the CPU overheats quickly, and it has VERY low FPS in games it should have no trouble running. I was averaging 25 FPS in Destiny 2, 30 FPS in Red Dead, and 30 FPS in Fallout 76. No liquid cooling, and the pc couldn’t install its own BIOS update. The specs look fine - but you will regret this purchase when it doesn’t run the way it’s supposed to.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello sadskelli,
We really appreciate your review. We are sorry to hear that your Alienware is running a little warmer than you would like and you were unable to install the BIOS. Your feedback is sincerely appreciated. We would suggest checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released last week and you can download the update here - https://dell.to/2Rv3AXC. You can prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile. You can view the full article here - https://dell.to/3fx7ecO.
If needed in the future, here is the link to the full article to assist with your gaming performance issue: https://dell.to/3nNAT46.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
Couldn't really be worse
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately overheated. The design is at fault; it literally has a (normal) case inside a (fancy looking) case. Horrible airflow.
No, I would not recommend this to a friend - Cons mentioned:Cooling
Defective straight out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I turned the desktop on, it started making a weird sound as if there was something scratching on one of the coolers, sounds like a drill
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Gamingprod,
Thank you for your feedback and review. We apologize for the issues you have with fan noise. Below are steps to run a pre-boot diagnostic test that can help.
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.