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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 124 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers regard the Aurora R12 Gaming Desktop's performance and graphics capabilities very favorably, with many praising its smooth gameplay and impressive visuals. The price point is also frequently cited as a positive aspect. However, some customers have expressed concerns about the cooling system's effectiveness, noting that it can become quite loud and lead to elevated temperatures under certain conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 124 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    fast machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far real good, best buy reps were very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yes, I recommend!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is an excellent purchase, I am really glad with this item. The only "but" i can say is that fan sometimes is very loud, and I that happens when is updating an application or simple because I am browsing on internet and I open around 20 tabs and start the fan to increase the speed...

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    M

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item. I strongly recommend it. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good product. Nice price. Would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Paised multiple times with Forza Horizon 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    External design: 9/10 Quality materials: 9/10 Gaming: 6/10 (played Forza Horizon 5 which is almost a 2 year old game. The graphics are amazing but started pausing in the middle of the game due to insuffiencent VRAM memory). Specs were set to Ultra though.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Sadiq,

      Thank you for taking the time to leave us a review of your Aurora R12 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your device freezing up. That is not the type of feedback we like to hear from our customers. I have provided troubleshooting steps below to help resolve your issue.

      Here are the steps to help resolve your freezing issue:
      1. Search for Windows Error Codes.
      2. Run a Computer Diagnostic.
      3. Run Routine System Maintenance.
      4. Update Drivers and BIOS.
      5. Check Air Vents.
      6. Check Safe Mode Symptoms.
      7. Update Windows.
      8. Uninstall, Reinstall and Update Software.
      9. Look for Multiple Anti-Virus Programs.
      10. Check for Malware.
      11. Use System Restore.
      12. Factory Install or Reinstall Microsoft Windows.

      You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn

      I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg


      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Regards,
      Summer@Dell Dell

  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Cost effective desktop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good specs, reasonable price and pretty good design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good computer, I usually like to build my own, but since its being hard to find good video card I trusted Alienware Dell, and its awesome, I’m upgrading with Liquid Cooler Corsair h60 since I searched and it matches pretty well with the MOBO so lets see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast gaming PC, good for VR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice, we also have an Aurora R8 and I learned my lesson about not getting a larger HD from the start. This plays every Steam game my kids have AND works well with our VR setup (Oculus Rift S).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs every game I have tires full settings so far. Can’t complain run monitor and VR off of it. Couldn’t really ask for more. Was gonna do a couple upgrades but honestly not necessary at this point. Runs surprisingly good temps for how quite it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    video games

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband chose it for my son to play games besides the usual computer use. Its so much better than a gaming laptop. It’s quite in my opinion and apparently the video card is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can get a bit noisy with fans, make sure the area it's in isn't too cramped and it won't need to work as hard to stay cool. Other than that I have really been enjoying this gaming pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase for Grandson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grandson after pretty intense research. He is extremely satisfied with this product…rarely see him out of his room these days!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tower!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tower! It runs pretty quiet, but there are times when the fan runs loud for a few seconds then it’s quiet again. Overall a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Gaming PC.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Gaming PC. No problems noted with gaming PC. Able to play all games with no problems. Gaming PC should be good for a couple of years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extraterrestrial power.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome PC, played every game with no issues. Super silent also. Can’t go wrong with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is not much to say here, its an Alienware, it doesn't get much better than that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Youngest son loves it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is really into the Alienware brand lately, so purchasing this computer was a no-brainer! So far, so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent but heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast machine. Best I ever had. Would have been 5 stars but the darn thing weighs 48 pounds. Other than that, it's a great computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best productivity and gaming pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer for productivity and gaming. I do a lot of graphics heavy stuff and it works like a charm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best first Pc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pc is just awesome if your looking for your first pc this is definitely the pc you need

    I would recommend this to a friend
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