Customer Ratings & Reviews
- Model:
- AWAUR12-9020WHT-PUS
- SKU:
- 6459578
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Aurora R12 Gaming Desktop as a high-performance machine, particularly praising its speed and ability to run games smoothly, even at maximum settings. Its capacity for virtual reality gaming is also highlighted. However, some customers express concerns about the system's cooling capabilities, suggesting that it may overheat, even with liquid cooling. Upgrades to the cooling system may be necessary for optimal performance.
This summary was generated by AI based on customer reviews.
Gaming like a hero
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming like a hero is what I feel every time I power up my computer. This machine is so powerful that make you see the gaming world really different. Any game that you wish to play quality guaranteed. I do try all the heavy ones with ultra settings and they still play smooth and pretty. The computer at the very beginning heats a lot, I was thinking that it will burn but so far the heat is like decreasing. Now it doesn’t heat that much the temperature levels are in the ok range even when I am playing heavy games. Loving this setup so far
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Raico,
We would like to thank you for taking the time to provide us with your feedback. We are glad to hear that you are enjoying your Alienware Aurora R12 gaming desktop.
Below, I have provided tips to solve overheating, in case it occurs again:
To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.
Drivers and Downloads page: https://dell.to/3JMS8g1
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896