Customer Ratings & Reviews
- Model:
- AWAUR16-9916BLK-PUS
- SKU:
- 6577353
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers regard the Aurora R16 Gaming Desktop's performance and design very favorably, with many praising its speed and sleek aesthetics. The quiet operation during gaming is also a frequently cited positive. However, some users have reported concerns about the system's cooling capabilities. Overall, the positive feedback on performance and design outweighs the negative comments regarding cooling.
This summary was generated by AI based on customer reviews.
Firmware update bricks the PC one month in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unprompted firmware updated just went through suddenly as I rebooted my PC. Somehow this caused my windows pin to corrupt as well as the network adapter to fail, thus bricking the pc. Have to hard reset and lose all of my files now. Ridiculous. I’ve never had something like this happen in 20 years of using windows pcs.
No, I would not recommend this to a friendSomeone please sue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a used on and it was HWID banned. Lost my 10+ year steam account with thousands of inventory items spent because the previous owner was a hacker and Best Buy/Alienware refuse to help me. PC was bought less than a month ago. Offering me no help or replacement. Absolutely sickens me that I spent $3k on this junk.
No, I would not recommend this to a friendBuilt high-end but low fps on games lol
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friends are AMD gpu and RYZEN cpu fans. They have 78003dx cpu and rtx 3070 for ~112 fps on streets (Escape from Tarkov) but this built high end but 70-90 fps lol. I contacted customer service and they changed every settings but no luck still same bad… i promise its my 5th computer and i know how to make settings for Escape from tarkov. The different joke is i bought same computer from dell.com and made same settings but still 70-90 fps. I guess alienware setup something wrong? Cyberpower reaches 120 fps but too high temp. I have no idea what should i use to play Escape from Tarkov gg
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Bayan,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We sincerely apologize for the issues you have encountered with your gaming Desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with another Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
- Cons mentioned:Cooling
No collant in the computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. The computer did not come with collant and it is overheating.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear BruceA,
Thank you for taking the time to leave us your review. We sincerely apologize for the heating issue you have encountered with your Alienware Aurora R16 Desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We have noted the details of your statement, and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better, and reviews like yours are helping develop products our customers love.
Below, I have provided troubleshooting instructions with the full articles that can help resolve this issue.
1. Use Dell Power Manager to adjust the thermal settings on the box to an option that suits you best. This tool adjusts the fans and processor power to make the system cooler, quieter, or more powerful.
2. Update the BIOS and Chipset driver.
3. Download and install Microsoft Windows updates.
4. Run a hardware diagnostic test.
5. Perform a Windows System Restore.
6. Restore the computer to factory settings.
How to use Dell Power Manager: https://bit.ly/48MAxRY
How to Troubleshoot Overheating, Shutdown, or Thermal Issues on a Dell Computer: https://dell.to/3oAEYsV
If you continue to experience any issues or require further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Poor Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchased the computer because GeekSquad couldn't remedy a problem with a video card I purchased at the store. This was the solution after months of Geek Squad failing to address the black screen issue. I was advised by TotalTech there is no email I can write to but post my experience here.
No, I would not recommend this to a friendDesktop Alienware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth the purchase. This is a great computer
I would recommend this to a friendHardware experiences issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The alienware aruora is indeed powerful computer but has faults that lie within the system itself that causes issue like shuts down and untentional damage to things like its cpu with the absence of bios updates I would not recommend this computer at this time.
No, I would not recommend this to a friendthis pc sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this pc is just not good crashed black screen and this is my second one i don’t know what they did here went with a similar spec cyberpower with no issues also randomly paused my game on both dells i bought alienware with the 4080 super they need to get it together
No, I would not recommend this to a friendStay away! Bad unit!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep clear from this desktop. It did not work out of box and dell limits the upgradable RAM and SSD. I purchased extra memory and storage that didn’t work at the power level was advertised. Dell doesn’t allow non OEM parts to work. Will be returning and getting the Corsair i500.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Ryguy,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We are sorry to hear that you are experiencing issues with your system. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with Dell at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Alienwhere’s my $3000
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible crashed and gave me the BSOD before I took it back and got a real desktop at new egg
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MatthewF,
Thank you for taking the time to leave us your review. We are sorry you have decided to return your Alienware - Aurora R16 Desktop due to system crashing and Blue Screen issues. We can assure you that Dell takes pride in manufacturing quality products. Furthermore, we always strive to get better and reviews like yours help us develop products our customers love.
Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you need assistance or come across any other issues or concerns, please call, or chat with a Dell Support Representative at your earliest convenience.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Keeps crashing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for more than 5 minutes. Crashed. I got a defective one.
No, I would not recommend this to a friendGot my money back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week not showing up at UPS, cancelled the order and got my money back.
No, I would not recommend this to a friendNOT WORTH THE MONEY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my games all crash fortnight, val, rivals. This is a peice
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Performance
Best PC EVER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this solely for gaming. Best PC I have ever had. It’s so fast and so easy to use and set up. Definitely top notch. My only problem was that it was getting overheated but once I moved it from under my desk it didn’t happen again! Best advice is to have a pc cart with open top to prevent heating
I would recommend this to a friend Defective CPU
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I saw the reviews initially, it stated many people were having issues with the CPU. I thought I wouldn't. I was wrong. It worked great for 6 months, then I was getting countless BSOD and couldn't play a single game without crashing. I was pulling out my hair, swapping out each hardware component and running every software diagnostic software possible. I eventually opened a ticket with Dell and they swapped out the CPU. Problem solved. Since then, it had been running like a dream. This system is a gamble, and if you're willing to risk it and understand you're paying a premium, then go for it. In hindsight, if I had known I would be this stressed out over this, I would've bought a custom built solution
No, I would not recommend this to a friendTerrible, Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this computer for about a year now. It's given me nothing but problems. I had dell replace the whole pre build about 2 months in because games kept crashing. Then the new machine was doing the same thing so they sent someone out to replace my processor, a month later and the same thing is happening. Total waste of time and money. DO NOT BUY!!!! research the processor they put in these computers.
No, I would not recommend this to a friendBad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this computer I bought it in n December of 2023 and I’ve sent it to dell to get fixed twice and it still has issues. I got 20 blue screens of death in a row it’s just not worth it. I used to like Alienware but not anymore your better off just building a pc yourself with the money you wre going to spend already.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear ChristianS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We sincerely apologize for the blue screen issues you have encountered with your gaming system. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://url.dell.com/33eace
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with another Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Crashes every month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PC crashes during games that do not require intense graphics as well as games that do. Pc turns off and reboots without warning. Blue screen, graphics crashes many times. All within 8 months.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Avani,
We value your feedback and want to thank you for taking the time to leave a review. We sincerely apologize for the issues encountered with the Alienware Aurora R16 Desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We have noted the specifics of your comment, and your input will be shared with our quality team for future consideration. We strive to improve, and feedback like yours helps us create products that our consumers adore.
Below I have provided troubleshooting steps with the full article that can help resolve the issue.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://url.dell.com/33eace
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you continue to experience any issues or need further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can build a better pc for the same price!!!!!!
No, I would not recommend this to a friend