Customer Ratings & Reviews
- Model:
- AW920H-D
- SKU:
- 6517078
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Anc
Good looking and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shape and the light are pretty cool, and the sound is great. However, the ANC isn’t good enough as the competitors.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Anc
amazing once updated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of negative reviews out there but usually they are straight out of the box, like everything else nowadays update the firmwires from ACC app. both the dongle and headset, the touch controls seem to have improved but i dont really care to use them. ANC is not the best but it helps , works well with pc and love how i can plug in the dongle into an ipad air and get amazing clear sound vs bluetooth . 2.4ghz makes a difference. The build feels solid althoigh id be careful not to over widen them or they could snap. Rgb lighting is prob best cosmetic feature, makes them stand out
I would recommend this to a friend - Cons mentioned:Anc
Sounds nice but uncomfortable and negligible ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing but uncomfortable so it’s to no end. The drivers press against the ears, making them annoying for short periods of time and uncomfortable after an hour or two. No idea how comfort wasn’t considered when they tested it, if they tested it. The ANC? Negligible, like it’s not even there. This headset would have been worth it for $100 or less, the $200 price tag is just a brand tax.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Reykuv,
Thank you for your review and feedback on your Alienware Wireless Gaming Headset. We are sorry to hear that you were not satisfied with the comfort of your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Cons mentioned:Anc
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working with anc on after a week, and it’s Bluetooth range is horrible
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Khan,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that your device will not power on and you are experiencing an issue with the Bluetooth connectivity. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
Dell Alienware Headset Troubleshooting Link: https://url.dell.com/cdcb76
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell