Customer Ratings & Reviews
- Model:
- AW920H-D
- |
- SKU:
- 6517078
Customer reviews
Rating 3.8 out of 5 stars with 189 reviews
(189 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Top Gaming Headset Out There
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So flawless and comfortable!! Incredibly compatible with an Alienware PC
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Amazing Sound, Comfort & Battery Life!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alienware AW920H is hands down one of the best gaming headsets I’ve used! The sound quality is incredible, with deep bass and super clear highs—whether I’m gaming, watching movies, or listening to music, everything sounds crisp and immersive. The Dolby Atmos support really makes a difference in FPS games like Call of Duty and Apex Legends—footsteps and directional audio are spot on. Comfort-wise, these are super comfy for long gaming sessions. The ear cups are soft and fit well without feeling too tight. Battery life is solid—lasts a good 30+ hours on a charge, and I love the fast USB-C charging. The wireless connection is flawless with zero lag, and you can even switch to wired mode if needed. Only small complaint? The mic quality is decent but not amazing—it’s fine for gaming and calls, but if you’re streaming, you might want a dedicated mic. Other than that, this headset is 100% worth it if you want top-tier sound, comfort, and wireless freedom!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, WeightCons mentioned:Connectivity
Rated 5 out of 5 stars
One of the best gaming headsets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to upgrade my headset for my computer and after looking for a whike decided to get theses! Definitely is a great choice they sound amazing I can wear them for long periods of time and it doesnt hurt my head or ears. Headset is super lightweight sometimes you dont even notice it. Build quality is really good made me metal and everything has held up.Sound quality is super good especially for a gaming headset the hi-res audio really goes above and beyond.Quick set up process was ready to go some sources say not to update the headset but just do whatever you feel right. Only con is it doesnt disconnect sometimes but connects back really fast.Others complained of the static noise its literally just the noise canceling doing its job boocks out a lot of things and gives you a better experience 10/10 definitely should get
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Volume control
Rated 4 out of 5 stars
Decent Sound, fun looks, multi-connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have decent imaging to pinpoint locations, have a small mount of leakage but you shouldn't have to worry about distracting others around you. Interesting design, and good comfort. The stock tuning is pretty dark, lowering the bass will improve the audio by a bit. This is my second unit due to the prior unit having some really poor touch control issues. I have found that swiping directly on the Alienware logo produced the best effects so if you're having issues, try that. I've used other capacitive touch controls like on the Sony XM4, and those are leaps and bounds better compaired to these. If you wear glasses, you'll likely experience discomfort fairly quickly, so I recommend wearing a thinner pair, or contacts if you got them. Once situated on your head, they're very comfortable and I have worn them for several hours with little discomfort. The multiple ways to connect are great, but notice that if you're using the wire, the boom mic doesn't function. Besides the minor dark sound profile, and possibly finicky touch controls; the headphones have a good comfort level and produce a good sense of imaging besides having very minimal sound stage. It's not bad for a $200 pair of active ANC gaming-centric headphone. I can recommend them.
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Alienware AW920H - A Sonic Masterpiece in Lunar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded my gaming audio experience with the Alienware Stereo Wireless Gaming Headset AW920H in the stunning Lunar Light finish, and I'm beyond thrilled with the results! The wireless freedom offered by the AW920H has completely transformed the way I engage with games. The absence of cords not only eliminates the hassle of managing wires but also provides the flexibility to move around without sacrificing audio quality. The wireless range is impressive, ensuring a seamless connection even in larger gaming spaces. Sound quality is where the AW920H truly shines. The immersive audio delivered by these headphones is nothing short of spectacular. The precision and clarity of each sound, whether it's footsteps in a first-person shooter or the subtle nuances of a game's soundtrack, add a layer of depth that enhances the overall gaming experience. Comfort during extended gaming sessions is crucial, and the AW920H excels in this department. The plush ear cushions and lightweight design provide a snug fit without causing discomfort. The adjustable headband ensures a customized fit, allowing me to game for hours on end without any fatigue. The on-ear controls are intuitively placed, providing quick access to volume adjustments and mic muting. The retractable, unidirectional microphone captures clear communication while effectively minimizing background noise. It's a great addition for coordinating strategies with teammates or engaging in friendly banter during multiplayer sessions. The Lunar Light aesthetic is the perfect finishing touch. The headset not only looks sleek and modern but also complements other Alienware peripherals, creating a cohesive and stylish gaming setup. Additionally, the headset's compatibility with various gaming platforms, including PC and consoles, adds versatility to its appeal. In summary, the Alienware AW920H Stereo Wireless Gaming Headset is a sonic masterpiece. With its wireless convenience, exceptional sound quality, comfort, and stylish design, it has elevated my gaming audio experience to new heights. If you're in search of a premium wireless headset that delivers on all fronts, the AW920H is an excellent choice. Happy gaming!
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort
Rated 4 out of 5 stars
A Nice Headset Overall
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this headset with the Alienware X14 Gaming Laptop. I prefer using the headset with blue tooth because the fewer cables I have to plug in the better. I like to end a review on a positive note, so I'll begin with the negative things about this headset. Negatives: 1. I am getting nowhere near the claimed 30 hours of battery life on Blue Tooth. Perhaps it would be better using the 2.4 Ghz mode, I haven't tested it that way. I am lucky to get 8 hours of battery life. I left my headset on when I went to bed at 10:30 last night. Nine hours later, the headset was dead. 2. Volume. The volume of the headset is not as good as other headsets I've used; however, it isn't bad. The sound quality is mediocre for the price. 3. The "invisible volume controls seem quirky and more trouble to use than an actual button on the headset. 4. The price is a little too high for what you are getting, even though it does connect three different ways. The positive: 1. Comfort. I realize comfort is subjective. Having acknowledged that, I find this headset comfortable even after hours of playing World of Warcraft. 2. Aesthetics. Another subjective opinion. I find this headset to be very pleasing to the eye. 3. It can be connected every way you can connect a headset. I am overall pleased with this purchase. The Lunar Light color goes well, a perfect match, with the Lunar Light X series Alienware gaming devices. If It gave just a little better sound quality and lived up to the claimed 30 hours of battery life while connected by Bluetooth, I would have given it 5 stars. In spite of the negative qualities, it has enough positive aspects for me to call it a keeper. I recommend catching it on sale at Best Buy, or the Alienware website.
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort, Design
Rated 4 out of 5 stars
Good boutgh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best quality. I bought one and my son bought one too. Simple and easy, I like your design. is very comfortable.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alienware AW920H headset is light weight very comfortable and sounds terrific
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Connectivity
Rated 3 out of 5 stars
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of these. They are comfortable and lightweight. The downside is the connectivity with the USB c dongle. They don't want to stay connected and I have not been able to get the included mix to work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Floss,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with your device connecting via USB. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Alienware “Enough Said”
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very comfortable to wear for extended period of time! Built well, sound quality is excellent both wired and wirelessly!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Awesome gaming headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are the best gaming headphones the sound the model, the confortable sponges are really good and finally the sound and effects are better
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort
Rated 4 out of 5 stars
Doesn’t work well with ps5 but overall great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice headset for pc, the controls are swipe motion and doesn’t seem to work well with ps5, but with phone Bluetooth and pc with dongle works great! Comfy
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Outstanding headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. This is a great set of headphones. Great sound. Very comfortable. A great investment to improve your gaming experience
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Wish I would have found these sooner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried hyperx, razer and steelseries headsets. It all came down to which was most comfortable. I ended up returning the Nari Ultimate, Blackshark V2 pro and Arctis Nova pro 7. They were all great but not comfortable. The Alienware ah-920 are amazing. They are the most comfortable and they can connect Bluetooth 2.4 GH and wired through auxiliary. I hope they last forever because I love them.
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Ultimate Gaming Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very comfortable, better mic and Dolby Atmos to enjoy the game.
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Comfort quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them sound quality is amazing they look great they are pretty comfortable
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset good sound and very comfortable when used for extended periods of time
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Best headset ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headset that I have owned. It is extremely comfortable. It is great for gaming. It is great for watching movies. It is great for conference calling. It is on all around good buy.
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
comfortable to wear for a long time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a great fit and the cushion is surprisingly more soft than i thought it would be 10/10
This review is from Alienware - Stereo Wireless Gaming Headset - AW920H - Lunar Light
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort and convenience are perfect They're amazing
I would recommend this to a friend






