Customer Ratings & Reviews
- Model:
- AW920H-D
- SKU:
- 6517078
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
Falls apart within 3 months. returning 2nd unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when I first purchased this headset I was pleased with it, but after a couple of months the right speaker fell off the unit, leaving it hanging on by wires. I snapped the speaker back in place and continued to use the headset, with the speaker falling off, for about another month until the right speaker stopped working and the headset would not power up at all. I returned that headset to BestBuy and exchanged it for the same model. This was in May '23. It is now August 3 23, and I am about to return this 2nd headset for the EXACT same issues. the right speaker is falling off. Battery life is nowhere near 30 hours. Its more like 8 or 10. I have all alienware accessories (mouse, keyboard) for my alienware laptop, and I've replaced every accessory at least once. this will be the 2nd time I am replacing this headset. I will not be replacing them with an alienware headset, which I am not happy about.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi ShaneB,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Don't waste your time and money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 2 of these and am very disappointed. I have an Alienware R16 computer and a widescreen Alienware monitor, both of which I'm very happy with, so I figured go with an Alienware headset despite some worrisome reviews. Bad choice. The battery went dead in the first pair within a month. I returned them no problem. The new pair lasted just long enough so that I could no longer return them. The attachment point between the headset and the ear piece would slip out, see picture. I lived with that for a while, but then the battery once again died and will not recharge. So I'm now having to buy a different brand.
No, I would not recommend this to a friendPoor design
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset earpiece connection is fragile and broke under normal use within a few uses. Dell service will not replace under warranty if the issue is not a software issue.
No, I would not recommend this to a friendnot great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 8 months its broken. cant replace it so im stuck with a broken earphones. its also staticky sound so not a fan.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There JoannaC,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that your headset does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend using the toll-free number or chat link below to reach a member of our support team.
If you still experience any issues, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Battery life, Sound quality
Alienware - Dark Side of the Moon 920H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall disappointed with the quality of this product. The weight was awkward and truly unbalanced. It is well-built as you would expect from a company such as Alienware, however, where marketing and promotion have done their job exceptionally, design and mfg failed to deliver the quality that was promised. The audio from these is truly exceptional and everyone should delve into Atmos Dolby headphones once in their lifetime, however save your money. Alienware needs to stick to making rigs and get out of the headphone business. With that being said, playing fps shooters and a few mmos with these, I must say that immersion was definitely enhanced with the noise-cancelling feature, when it worked the first three weeks... After the third week, the noise cancelation no longer worked and began ringing whenever you would turn it on. Save your money folks. Get turtle beach, or even razer or Logitech. I spent my hard earned money on these so you don't have to. The battery life states on the box is accurate. The touch enabled left and right ear covers are very sensitive by the way
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to leave us your review. We are sorry the Alienware Stereo Wireless Gaming Headset did not meet your expectations. We appreciate the feedback you have given and will use it to help improve our products. If you need help, please use the following information to contact Dell Support at your earliest convenience.
If you require further assistance, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Build Quality Makes Me Upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ill start this review off with saying im a disabled gamer, I use this headset for gaming, video streaming, and medical video chats with my doctor. I hang my headset up after every use and take very good care of it because $200 to me is ALOT of money. This headset was purchased 1/23/2023 and has currently fully fell apart on me. Im not 8 months into having it and there's nothing I can do as far as getting another one. The store employee assured me that it would last years and I trusted them. Very sad with this purchase.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Bradley,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Dont waste your time
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are terrible the sound is mediocre but the fit of the headset and the way it feels on your ears is horrible.
No, I would not recommend this to a friendDell lost a great supporter and customer!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash!!! It says this headset will connect to Xbox series x, a big fat lie!! I spoke with geek squad took the headset and counsel to the store they worked at it for hours with no resolve. I even returned the first headset got a new one just in case for some reasons that pair was defected and the new headset still could not connect! So I called dell since they produce this headset (the reason I wanted the headsets so bad) just for some ill mannered Costumer Care Specialist to talk very nasty to me and tell me that I need to call Microsoft because my Xbox is broken!!! Point Simplified buying this headset was a full blown nightmare I regretted it from the second I open the box!! After the dealings with CCS from dell I just returned the headset and bought a Steele Series a decision I do not regret!!!! Dell lost a great supporter and customer!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kev1,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Bad Mic, bunch of software issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alienware so it’s expected to be top quality because it’s overpriced. Was told this would be a top option for a good mic, wasn’t the case. The mic is really really bad. There’s $50 corsair options that sound much better. Mic quality is expected to be bad, but it also had several issues where i couldn’t get it to play stereo randomly. This wasn’t a pc issue, any other headphones worked fine and would play stereo. But this would play mono by default and i had to do some mind numbing maneuvers to get around it. Dont get it, go for corsair hs65.
No, I would not recommend this to a friendAlienware headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Alienware for years and decided to give their headphones a chance since their other products have been great. These headphones did not hold up for more than 5 months they are literally falling apart and have had audio issues from the start. I’m not sure if this is an isolated incident but I DO NOT recommend these headphones. I’m sure for the price you can find something MUCH better. Finding support for getting a replacement is basically impossible on dells website, so save yourself the frustration and look elsewhere for gaming headphones.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Nick,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Buyer beware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for 6 months and one of the headphone speakers detached. The warranty says 2 years through dell but after playing phone tag for a couple of hours they say the warranty is through my PC? That makes no sense I will never buy a dell / alienware product again lesson learned. Beware if you buy their junk they will give you the run around, last year my desktop fan was making a grinding noise they gave me the run around on that too.
No, I would not recommend this to a friendCame broken, not easy set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having 4 different ways to connect it to your pc isnt helpful, just commit to one. Every option besides blue tooth under the audio settings has 3 audio ouputs and in puts, super annoying. When I finally was able to hear something through the headphones i found out they came broken, one ear was hot to the touch and could only play a crackled pinging sound during the audio diagonosis. Got them on sale for $100 when they are upwards of $200, if they worked id probably still have them but I just returned them to the closest store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JohnB,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with the quality of your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Anc
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working with anc on after a week, and it’s Bluetooth range is horrible
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Khan,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that your device will not power on and you are experiencing an issue with the Bluetooth connectivity. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
Dell Alienware Headset Troubleshooting Link: https://url.dell.com/cdcb76
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Un comfortable for long time use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable because probably too small for my ears but the do sound good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings LonsterMonster,
Thank you for taking the time to leave a review of your Alienware gaming headset. We are sorry to hear that you are not satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Poorly designed e-waste
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice headset on first glance but the earcups fall off after a few months of regular use. I still have my steelseries arctis and my old logitech g930 (like 10 years old at this point) and they have outlasted this.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Bad connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t stay connected said it was dead then full charge
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JacobC,
Thank you for taking the time to leave a review of your Alienware wireless headset. We are sorry to hear that you are experiencing an issue with your device staying connected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Returned in one day. Immediate NOPE.
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is straight up dumpster juice. Touch controls worked seemingly at random… like once out of 10 tries it would respond but NEVER how you want. Try to adjust volume? It’ll turn the RGB on or off. Sound profile is harsh and shrill. Clamping force is WAY too tight. Command center software is LAUGHABLY bad. Firmware update issues. This headset should be recalled.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings skamikaze1983,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with your device and made the decision to return it. That is not the type of product Dell intends to deliver, or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Wish I Bought Something Different
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these were going to be the best headphones that I've purchased. I was disappointed from the moment I used them.
No, I would not recommend this to a friendToo quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First to start off I had to manually go to dells website to get the drivers for this headset because it would not work properly at all straigjt out of the box. After all the hassle, the headphones were terribly quiet even at max volume. One assumes that paying 200$ for a beadset would at least get you decent sound. Went back to my AW510h
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Perfect,
We value your feedback and want to thank you for taking the time to leave us a review of your Alienware Wireless Gaming Headset. We are sorry to hear that the quality of this headset does not meet your expectations. That is not the type of feedback we like to hear from our customers for the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Poorly built
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas and they are already falling apart. The headphone headband design has a weak spot where it attaches to the headphone and has already come loose. The microphone is also starting to have issues. I’m usually pleased with Alienware products but these are junk. I wouldn’t buy again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JasonS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell