Customer Ratings & Reviews
- Model:
- AW920H-D
- SKU:
- 6517078
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ComfortCons mentioned:Connectivity
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of these. They are comfortable and lightweight. The downside is the connectivity with the USB c dongle. They don't want to stay connected and I have not been able to get the included mix to work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Floss,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with your device connecting via USB. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Sound quality
Manufacturing Defect Glue Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*****AUDIO QUALITY A DEFINITE 5 STARS***** I gave it 3 stars only bc i bought these for my son's birthday and less than a month later the ear muff on one side fell off while being very well taken care of and it appeared as though it was bc the glue holding it on failed...so i had to take them back and best buy did an amazing job getting a new set otw promptly however it did result in me having to purchase another product protection plan to cover the new set. As far as sound quality, noise cancellation, and clarity every bit of 5 stars...just pruduct manufactuing could use improvement.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi BrittanyH,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the build quality of your device but are happy to hear that you were able to get a replacement. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Not bad, not good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-built and decent sound quality, but compared to the Kraken V3, this just doesn't compare. Alienware REALLY needs to step up their products to match their desktops' performance.
No, I would not recommend this to a friend headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is cool and has great features but the instructions are not great and pairing with your pc can be a pain but not very difficult if you are well versed with your pc.(Bluetooth works best with pc) Works great for console super easy to pair. Also the attachable mic is really bad broke super easily.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Lucas,
We appreciate you taking the time to leave a review of your Alienware Wireless gaming headset. We are sorry to hear that you were experiencing an issue with the instructions to set up your device and that your microphone broke easily. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Decent headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headset. I liked the turtle beach better but these are good still. I had settings issues with theese and called for tech support but they said they didn't support them
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most comfortable headsets and super fragile mine broke on one side and it’s just being held on to by the wire after it fell off my desk once
No, I would not recommend this to a friendNot the headset I was looking for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as an open box, firmware updated,still has an issue with windows software reporting low battery, and led would shut off. Side touch control was spotty at best.
No, I would not recommend this to a friendReturn policy stinks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy about 15 day return poli y. I ordered this 2 1/2 weeks before my sons bday so by the time he opened it you could not return it.
I would recommend this to a friendCan get a better headphone for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels flimsy ans the sound wasn't that great. Pay a little extra for the Steelseries Nova Pro if you wnat quality sound and build.
No, I would not recommend this to a friendPay attention to connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son and unfortunately it was misleading. He can’t use them wirelessly and use the microphone at the same time on his newest version of Xbox.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There JenniferGilbert314,
Thank you for taking the time to leave a review of your Alienware Wireless gaming headset. We are sorry that you are not completely satisfied with your purchase. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Mehhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but meh. It runs out of battery fast and doesn’t charge to full
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey BrianL,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with your device not staying charged. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a couple months right side broke off smhh
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Raym,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that the side of your headset broke off after a couple of months. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Sound quality
Alienware pros-cons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had gotten these and I've seen the audio is really good but one thing is that over time my headphones had stopped charging properly everytime I would connect them it would say 10 percent or if I ever disconnected the charger it would power off I'd like a replacement for my headphones due to its issues.besides that the functions are pretty easy to use.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Plutobo,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Alien headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones and great sounds. I give the noise cancellation through headphones a 4/5. I give the background noise microphone cancellation a 3/5. I use it for work but customer say they can still hear background noise.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There HoracioH,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with some background noise with your headset. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell