Customer Ratings & Reviews

The notebook is very good, top resolution, excellent gameplay, good screen quality but unfortunately the battery still leaves something to be desired.

My second Alienware laptop! Excellent computer. Fast and quiet.

For a current gaming laptop 1TB hard drive is just too little... Otherwise I love it, I feel I will keep this one for a while. no need for extra screen in my case. There is a list of the current games installed, no other programs and it is already full, I will have to install an extra Hard drive...

The laptop has been excellent; no issues and great performance.

I loved!! It’s a wonderfull device, works very fast!!!

Nice and good strong laptop but battery to low not good

Excellent computer! The fastest in the market i do not regret buying it

Amazing laptop. It will take anything i throw at it.. figuratively speaking lol.

I really like it, now I can see how easy is to get stuff from Best Buy and I like how they work with credit and easy to pay and nice staff

I love my lapto si súper powerfull 100% recomended

My boyfriend loves his gift. I hope i can recieve a gift and win this offer lol. Aleinware by far the best out!!!!!

As usual, Alienware is well built, good performance, and stays cool. Unfortunately, its a bit overpriced compared to similar spec gaming laptops. The only reason I bought the larger size is because smaller Alienware laptops don't have number pad.

Love it . It’s really perfect and incredibly from a to z! Never wait but buy it !

Good computer for the price. Wish the memory upgrade to 64G was available.

Beautiful laptop. Runs great. Screen has a line from top to bottom out of the box. Other than that linewill be returning this laptop for a new one. It runs way cooler than the 16 because of the size and the two extra vents out of the rear. 2nd strike for Alienware. I’ve always wanted an Alienware laptop as a child now I’m starting to wonder if I should jump ship. Their laptops are beautiful I’m trying to make this work out but… the m16 was a return for broken GPU thermal fan. The m18 is going to be a return as well. Will post an update review for the 3rd Alienware laptop in less than a month.

I love Alienware but this one is one of a kind. I enjoyed the whole process involved in purchasing from Best Buy. I recommend Best Buy to y’all, the make everything smooth and easy.

I got to return it twice first time screen was broke and second time it was overheating so much I have a predator now and it don't overheat as much as this one. Battery last like 20 mins when predator last over an hour. 0 stars. Not buying Alienware never again.

I was unable to get the laptop up and functional as the drivers were missing to operate it. The tech found that out while looking into the bios to find a majority of them were not in the system. He told me I could download them myself if I wanted to! I told him the for the price I paid for a new computer it should be operational even if it was an open box! I returned for a refund. Misleading info on description stating it had been checked and was certified! Bought an UNOPENED NEW from Dell, that is the picture on this review. It's a 5 star yes for the computer and 1 star for the purchase experience!!!!!

I really like Alienware it’s my 2nd laptop but this one idk why keeps resetting.

It's a great computer. It is huge and heavy, so this is not a portable laptop at all. The customizability of the lights adds to the appeal in my optinion. I have noticed that because the graphics and processor are so advanced, some games wont launch (i.e. The Sims 3) without patches, so something to keep in mind. Per global reviews, the fans are indeed loud and push a lot of heat. If you get a cooling pad, that should ease the frequency of the internal fans as the pad fans tend to be quieter and are constant. The battery complaint is also true, it does drain fast, though I just keep it plugged in. Withiut taxing games or apps, the battery is fine. I would recommend it for a high performance laptop.