Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a seamless streaming experience. Many appreciate the ample storage and straightforward setup. While the vast majority of users experience no issues, a few have noted occasional lag and expressed concerns about the user interface and compatibility with certain apps.
This summary was generated by AI based on customer reviews.
Good video, bad audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Not alot of lag but terrible audio sync issues, Using the tv built in apps or apple tv, I do not have this issue.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, CDubbsW0rld. I'm sorry to hear about the problem you are having with the Fire TV Stick 4K Max. If you are having audio sync issues I recommend going into the settings on your Fire TV Stick and adjusting the setting. You can do this by 1. Go into settings on your Fire TV Stick. 2. Select Display and Sounds. 3. Select Audio and then select AV Sync Tuning. I hope these recommendations are helpful to you but if you need further assistance, I recommend contacting Amazon customer support at 1-888-280-4331. I hope this helps, have a great day!
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Umm it is garbage freeze up hard to navigate I’ll take a Onn over this po
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello RobertM! I'm sorry to hear you're experiencing freezing and navigation issues with your Fire TV Stick 4K Max. This is incredibly frustrating, especially when a device isn't performing as expected. To help resolve the freezing and navigation problems, start by ensuring your device has a strong Wi-Fi connection, as connectivity issues can cause significant performance problems. Restart your Fire TV Stick 4K Max by unplugging it from power, waiting 30 seconds, then plugging it back in—this often clears temporary glitches causing freezing. Check for software updates by going to Settings, My Fire TV, and About, as outdated firmware can lead to performance issues. Clear cache on apps that may be causing problems by going to Settings, Applications, Manage Installed Applications, selecting the specific app, and choosing Clear Cache. Check your available storage under Settings, My Fire TV, and About, as insufficient storage can cause freezing and slow navigation. If your device is overheating, ensure it has proper ventilation and isn't enclosed in a tight space, as heat can cause performance degradation. You can also try a factory reset as a last resort by going to Settings, My Fire TV, and Reset to Factory Defaults, though this will erase all your settings and downloaded apps.
If these troubleshooting steps don't resolve the freezing and navigation issues you're experiencing, Amazon Customer Support is available 24/7 at 1-888-280-4331 for additional assistance.
Horrible Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product defective, I was able to pair with my TV and it worked for one night the next day it would not work at all. I was on the phone with an Amazon CS member for over 2 hours. They determined the Product was defective and sent out a replacement.
No, I would not recommend this to a friendFirestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to install not happy with directions
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Joey! I am terribly sorry that you had issues with the instructions for your Fire Stick. We appreciate any and all feedback as we are always trying to improve upon our products so that customers have the best experience possible with our products. If you have any further issues that you need assistance with in your set up, I would recommend you contact Amazon Customer Support at 888.280.4331. Thanks again for your time and feedback and I hope you have a terrific day!
Fire stick remote issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick itself work good BUT the remote control has issues. You’ll have to press several times for it to respond and this is the second one with the same issue.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi CUSTOMER, thank you for providing feedback on Fire TV Stick 4K Max. I am sorry to see that you have had difficulty with the remote control not responding. Given that this is your second remote control and the same issue, I would recommend the following steps: 1. Even if the batteries seem fine, try replacing them with new, alkaline batteries, as older batteries can cause issues. 2. Ensure the remote is within 10 feet of the Fire TV device, as distance can affect signal strength. 3. Confirm that previous remotes are not still paired to the Fire Stick, as this could also potentially cause issues. 4. Last but not least, ensure your Fire TV device and the Fire TV app on your mobile device are up to date. If you have tried these steps and are still having issues please contact the Amazon Devices Customer Support phone number at 1-888-280-4331. Thank you again, have a great day!
No remote. Didn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no remote. A friend wasn't using theirs anymore and have me their remote. However, when i plugged it into the tv it wouldn't wouldn't get past the fire tv screen. I let it sit for roughly 45 minutes thinking maybe it was an update. Nothing happened. I then tried different HDMI ports and even a different tv. Nothing worked. It's getting returned and I'll try one more time.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Good morning WilliamW -
Thanks for the feedback on the Amazon Fire TV Stick 4K Max. I am sorry to hear you had problems with the first stick and are happy you are willing to give us another try! If you have any questions or need support with the new stick, Amazon Customer service is available 24/7 to help. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!
Works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. The Fire Stick works fine I am just used to Apple Box and its faster but, it does cost a lot more. JMO
I would recommend this to a friendWorst Product I ever Bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It won't Pair up 2.my T.v The Remote won't work & when I Download the Remote it wants even More $ & this is the worst Product I have Bought. All i get is a Grey screen.. I absolutely Hate the Fire Stick
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Blessed, I’m sorry to hear about the trouble you’ve had setting up your Fire TV Stick 4K Max. I know how frustrating it is when the remote won’t pair and the screen isn’t working properly. You might try a few quick steps: restart the Fire TV Stick by unplugging it from power for 30 seconds, make sure the TV is set to the correct HDMI input, and re-pair the remote by holding the Home button for about 10 seconds. If you continue to experience issues, I recommend contacting Amazon Customer Support at 1-888-280-4331. Thank you for your feedback, have a great day!
Fire TV restart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to often restart the Fire TV Stick else it has issues with getting mute on its own, if hibernated for long hours.
I would recommend this to a friendOK but NOT great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Fire Stick 4 K but has some connective issues. 4 K Max is best if you do not have or experienced 4 K
I would recommend this to a friend- Cons mentioned:Compatibility
Too Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it cause of the double capacity as my current fire stick. Doesn't work with my streaming service. But I will keep it since I got a free month of another streaming service. The streaming service costs more than the stick. So I got my moneys worth even though it isn't compatible with my current service.
I would recommend this to a friend Works just frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to switch to hdmi evry time we use this remote, also tried to connect to our tv upstairs instead of downstairs. Annoying!
No, I would not recommend this to a friendDoesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would not work in my minivan as advertised.
No, I would not recommend this to a friendTerrible lag and very glitchy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but lags too much and is extremely slow. If I could I would give this no stars. This is not what you look for in a streaming device. It should not load up so slow like it does. This is the worse streaming device ever not even the Roku stick loads up this bad.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, fredreed. I am sorry to hear about the experience you are having with the Fire TV Stick 4K Max. I recommend clearing the app data and cache to the app that is opening slow. To do this:
1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the app you're having trouble with.
4. Select Clear Cache, and then Clear Data.
I hope this helps with the issue, but if it doesn't improve your speed, I recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting. Thanks again for your feedback, and have a great day!
Roku all the way !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with anything Amazon .... cheap and slow and not reliable !
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear AverageJane,
Thank you for sharing your feedback about the Fire TV Stick 4K Max. We notice this is your second review expressing dissatisfaction with Amazon devices, and we take your concerns seriously.
While we respect your preference for Roku, we want to address the specific points you've raised about the Fire TV Stick 4K Max:
Regarding speed and reliability:
The 4K Max features our most powerful processor
Wi-Fi 6E capability for faster streaming
16GB storage (double the previous generation)
However, if you're experiencing performance issues, there might be:
Network connectivity factors affecting performance
Settings that need optimization
System updates that could help
We'd welcome the opportunity to help resolve any specific issues you're encountering. Our customer support team is available 24/7 to assist with troubleshooting or answer any questions.
- Cons mentioned:Compatibility
Di not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work does not work with directv dont buy. Trust me
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DonnaF! Thanks for reaching out and for the review of your Fire TV Stick 4K Max. You should be able to use the Fire TV Stick 4K Max with Direct TV. Here are the steps to do so: 1. Once you register your Amazon Fire TV device and connect it to the internet, add the DIRECTV app. 2. Search for DIRECTV in the Amazon App Store. 3. Select Get to install the DIRECTV app. 4. Select Open to start the app. Make sure you have your DIRECTV credentials ready so you can sign in. If you need further assistance, please reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
Make the remote larger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, I only wish the remote was larger. It is not user friendly for anyone with arthritis.
I would recommend this to a friend4kMax Just Under 1 year Ago
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought This In Replacement for The 4k max i bought my husband just a few days shy of one year some reaso. It completely stopped working.yes i had i surance on it and yes i got it cheaper gor black friday .that didnt matter i still. Had to pay out of pocket nice ? Yup just so everyone knows
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Candylin, sorry to hear about your frustration with the Amazon Fire TV Stick 4K Max. Amazon stands by their products and offers limited one year warranty at not cost to you. If you still have the Amazon Fire TV Stick 4K Max call the customer service number at 888-216-1072 for assistance. Hope this has address your concern. Have an amazing day!
- Cons mentioned:User interface
Not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User Interface is not necessarily intuitive, coild not get access to the local channels without a subscription. Already have an Apple TV so did not need it at the end.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DragonDad, thank you for your feedback on the Fire TV Stick 4K. We are sorry to hear you were not pleased with our product and happy you found a better solution for your home. Thanks and have a great day!
A work in progress
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to work it. Haven't seen a NBA game yet. Li've. Or a n f l game live.
I would recommend this to a friend