Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a convenient streaming solution. Many appreciate the simple setup, ample storage, and smooth streaming capabilities. The device's attractive price point and fast Wi-Fi 6E support are also well-received. However, some users have reported experiencing occasional lag and find the user interface less intuitive, while others have noted compatibility issues with certain apps.
This summary was generated by AI based on customer reviews.
look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.niceawefdaasdwasdfcadscasdvcaesdvceasvcwcxadcsdxcsadc
I would recommend this to a friendNo buffering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth much better reception vs our old fire stick
I would recommend this to a friendA great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works better than the new tv remote. No problems at all.
I would recommend this to a friendAmazon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Good customer service. I can't complain
I would recommend this to a friendGreat device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device awesome good purchase good item yes
I would recommend this to a friendBetter storage and processor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The storage space is why i got this and processing speed.
I would recommend this to a friendDooh… I got a new one cause the other quit working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this a three because I followed the quick instructions and I could only turn the TV on or off… I have to use a second remote to scroll..I haven’t figured out how to get all the functions in one remote….
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Jmarquez56! Thank you so much for your time and feedback! You can reset your Fire TV remote by pressing and holding simultaneously the Home button, the Go Back button, and Left on the directional pad for a full 30-60 seconds. This will reset it and you can then try to use it again. You may need to unplug power to your Fire Stick for 30 seconds and plug it back to restart it as well. I do hope this fixes your issue so you can go back to using one remote and that you have a fantastic day!
Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firesticks are amazing I’m so happy with my purchase
I would recommend this to a friendCustomer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always receive good customer service at Best Buy!
I would recommend this to a friendFirestick gets a thumbs up!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firestick gets a thumbs up! I how’ve own two of them!
I would recommend this to a friend- Cons mentioned:Remote control
Fire stick remote issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick itself work good BUT the remote control has issues. You’ll have to press several times for it to respond and this is the second one with the same issue.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi CUSTOMER, thank you for providing feedback on Fire TV Stick 4K Max. I am sorry to see that you have had difficulty with the remote control not responding. Given that this is your second remote control and the same issue, I would recommend the following steps: 1. Even if the batteries seem fine, try replacing them with new, alkaline batteries, as older batteries can cause issues. 2. Ensure the remote is within 10 feet of the Fire TV device, as distance can affect signal strength. 3. Confirm that previous remotes are not still paired to the Fire Stick, as this could also potentially cause issues. 4. Last but not least, ensure your Fire TV device and the Fire TV app on your mobile device are up to date. If you have tried these steps and are still having issues please contact the Amazon Devices Customer Support phone number at 1-888-280-4331. Thank you again, have a great day!
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is wonderful i use this to watch variety of shows
I would recommend this to a friend4K Max Second Gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The response on this seems to be slower than the original 4k max, maybe they are still working out some bugs. Still think it is the best streaming stick on the market.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this product. the feature I like BEST is that it turns the tv off if left on over a period of time. Kudos!!!
I would recommend this to a friendMax stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 4K fire stick works best with a 4K TV so you can get the maximum resolution. I am satisfied with the results. You can also take it wherever you go.
I would recommend this to a friendFireStick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for all your amazing teamwork, Everybody!
I would recommend this to a friendFire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire sticks has more options that are easy to control. It seems that they updated from the old version of the firestick.
I would recommend this to a friend- Pros mentioned:Ease of use
Firestick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was reasonable and it's very easy to use and I will recommend it to someone
I would recommend this to a friend - Cons mentioned:Remote control
Make the remote larger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, I only wish the remote was larger. It is not user friendly for anyone with arthritis.
I would recommend this to a friend Slightly Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I received after the first stopped working. It worked well for a few day but the on off feature stopped working on this one!@ I can turn the set on/off using the Alexa voice feature and decided to use it this way instead of having to return and get yet another one.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! I'm sorry to hear about the experience you are having with the Fire TV Stick 4K Max. It sounds like you may need to reset your Fire TV Stick 4K Max remote. 1. Unplug your Fire TV from the power supply and HDMI input, then wait 60 seconds. 2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds. 3. Release the buttons and wait 5 seconds. 4. Remove the batteries from your remote. 5. Plug in your Fire TV and wait until you see the screen that says that the remote can’t be detected. 6. Put the batteries back in your remote. 6. Press the Home button. When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!
