Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a convenient streaming solution. Many appreciate the simple setup, ample storage, and smooth streaming capabilities. The device's attractive price point and fast Wi-Fi 6E support are also well-received. However, some users have reported experiencing occasional lag and find the user interface less intuitive, while others have noted compatibility issues with certain apps.
This summary was generated by AI based on customer reviews.
LOTS OF LIMITATIONS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it by mistake, thinking I would get extra features, which I already have witn my Goggle TV, pre -installed in my Sony Bravia 3 TV
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello starlightrusty! Thank you for your feedback on the Amazon Fire TV Stick 4K Max — we appreciate you sharing your experience, and we completely understand the frustration of purchasing a device that duplicates features you already enjoy. The Fire TV Stick 4K Max is a powerful standalone streaming device that brings Alexa voice control, Wi-Fi 6E connectivity, an Ambient Experience, and access to a wide range of streaming apps. Thank you again for your feedback!
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to turn on my Firestick and have background noise , it seems to turn off Firestick and tv every 90 min , both Firesticks I ordered do the same thing
No, I would not recommend this to a friendDan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems in adding apps. Not same as others that I bought.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DanielM, thank you for providing feedback for Fire TV Stick 4K Max. I am sorry that you have not had a great experience with the device thus far. Unfortunately I am not sure I can provide relevant troubleshooting with the information given. Please feel free to contact Amazon Customer Service 24/7 at 1-888-280-4331. Thank you again and have a wonderful day!
NONWORK DEVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work when I received it. When connect to the tv, the device never open so that I could do anything. The device would not even pass the welcome screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi CordariusJ,
For any support on a defective unit, you can go directly in store at the customer support counter and get a replacement unit for a defective unit.
Past 30 days please reach out directly to Amazon customer service support to get a repair or replacement device.
Hope this helps, Have a great day!
doesnt perform as much as the hype up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have noticed no improved performance over the original firestick 4k max, and honestly maybe processing even slower. i wouldnt recommend anyone to spend the money on upgrading to this from the 1st gen 4k max.
No, I would not recommend this to a friend- Cons mentioned:Buffering
Amazon Firestick
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace due to fire stick kept buffering and wouldn’t work well
No, I would not recommend this to a friend Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Much better than the version that doesn't let you control the volume or change the channel.
I would recommend this to a friendGood video, bad audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Not alot of lag but terrible audio sync issues, Using the tv built in apps or apple tv, I do not have this issue.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, CDubbsW0rld. I'm sorry to hear about the problem you are having with the Fire TV Stick 4K Max. If you are having audio sync issues I recommend going into the settings on your Fire TV Stick and adjusting the setting. You can do this by 1. Go into settings on your Fire TV Stick. 2. Select Display and Sounds. 3. Select Audio and then select AV Sync Tuning. I hope these recommendations are helpful to you but if you need further assistance, I recommend contacting Amazon customer support at 1-888-280-4331. I hope this helps, have a great day!
Fire stick Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok , kinda slow, too many ads. Would choose another next time
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MarkS, thank you for providing feedback on the Fire TV Stick 4K Max. I'm sorry to see you have had performance issues with the device. Ensure the Fire TV Stick device is connected to steady Internet/Wi-Fi setup. Try a different internet connection to check if issue persists.
Restart your device along with your network hardware (like a modem and router).
-Unplug your device or the power adapter from the power outlet.
-Unplug the Wi-Fi modem and router. Wait for one minute.
-Plug in the router. Once router in back on plug in the device.
Make sure your Fire TV is running latest software updates:
Go to Settings on your Fire TV. >
Select My Fire TV. >
Select About. >
Select Check for System Update.
Additionally: Clear the app data and cache.
Go to Settings on your Fire TV. >
2. Select Applications. >
In Manage Installed Applications, select the app you are having trouble with. >
Select Clear Cache, and then Clear Data. Hopefully this helps. Thanks again and Happy Holidays!
Works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. The Fire Stick works fine I am just used to Apple Box and its faster but, it does cost a lot more. JMO
I would recommend this to a friendFire TV restart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to often restart the Fire TV Stick else it has issues with getting mute on its own, if hibernated for long hours.
I would recommend this to a friendFirestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to install not happy with directions
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Joey! I am terribly sorry that you had issues with the instructions for your Fire Stick. We appreciate any and all feedback as we are always trying to improve upon our products so that customers have the best experience possible with our products. If you have any further issues that you need assistance with in your set up, I would recommend you contact Amazon Customer Support at 888.280.4331. Thanks again for your time and feedback and I hope you have a terrific day!
OK but NOT great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Fire Stick 4 K but has some connective issues. 4 K Max is best if you do not have or experienced 4 K
I would recommend this to a friend- Pros mentioned:Storage
Too Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it cause of the double capacity as my current fire stick. Doesn't work with my streaming service. But I will keep it since I got a free month of another streaming service. The streaming service costs more than the stick. So I got my moneys worth even though it isn't compatible with my current service.
I would recommend this to a friend Works just frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to switch to hdmi evry time we use this remote, also tried to connect to our tv upstairs instead of downstairs. Annoying!
No, I would not recommend this to a friendIs over
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Jose! I'm sorry to hear you're having a frustrating experience with your Fire TV Stick 4K Max. Based on what I know about common issues, it sounds like you've been dealing with freezing and navigation issues. Here are some comprehensive troubleshooting steps to help get your device back on track:
1. Restart Your Device Go to Settings > My Fire TV > Restart. A simple restart can resolve many freezing and navigation issues.
2. Check Your Internet Connection A weak or unstable Wi-Fi signal is one of the most common causes of freezing and sluggish performance. Make sure your router is functioning properly and that your Fire TV Stick 4K Max is within a good range of your router.
3. Clear App Cache and Data Cached data can build up and cause performance issues:
Go to Settings > Applications > Manage Installed Applications
Select the problematic app(s)
Choose Clear Cache and/or Clear Data
4. Free Up Storage Space If your device storage is nearly full, it can cause freezing and slow navigation:
Go to Settings > My Fire TV > About > Storage
Uninstall apps you no longer use to free up space
5. Check for Software Updates Outdated software can cause performance issues:
Go to Settings > My Fire TV > About > Check for Updates
Install any available updates
6. Reduce Background App Activity Close apps running in the background by pressing and holding the Home button and selecting App Switcher, then swipe up to close unused apps.
7. Factory Reset (Last Resort) If none of the above steps resolve the issue, a factory reset can clear up most persistent problems:
Go to Settings > My Fire TV > Reset to Factory Defaults
Note: This will erase all your settings and downloaded apps, so you'll need to set up the device again.
If these steps do not resolve your concerns, Amazon Customer Support is available 24/7 and can provide further assistance. You can reach them at 1-888-280-4331.
I hope these steps get your Fire TV Stick 4K Max working smoothly for you. Thank you for your feedback, and have a great day!
- Cons mentioned:Lag
Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has a ton of lag. HBO max would take 5 minutes to even open. Would press buttons and nothing would happen for 30 seconds to a minute at a time. I ended up returning and getting my money back. Honestly was a waste of time
No, I would not recommend this to a friend Terrible lag and very glitchy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but lags too much and is extremely slow. If I could I would give this no stars. This is not what you look for in a streaming device. It should not load up so slow like it does. This is the worse streaming device ever not even the Roku stick loads up this bad.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, fredreed. I am sorry to hear about the experience you are having with the Fire TV Stick 4K Max. I recommend clearing the app data and cache to the app that is opening slow. To do this:
1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the app you're having trouble with.
4. Select Clear Cache, and then Clear Data.
I hope this helps with the issue, but if it doesn't improve your speed, I recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting. Thanks again for your feedback, and have a great day!
No remote. Didn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no remote. A friend wasn't using theirs anymore and have me their remote. However, when i plugged it into the tv it wouldn't wouldn't get past the fire tv screen. I let it sit for roughly 45 minutes thinking maybe it was an update. Nothing happened. I then tried different HDMI ports and even a different tv. Nothing worked. It's getting returned and I'll try one more time.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Good morning WilliamW -
Thanks for the feedback on the Amazon Fire TV Stick 4K Max. I am sorry to hear you had problems with the first stick and are happy you are willing to give us another try! If you have any questions or need support with the new stick, Amazon Customer service is available 24/7 to help. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!
Horrible Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product defective, I was able to pair with my TV and it worked for one night the next day it would not work at all. I was on the phone with an Amazon CS member for over 2 hours. They determined the Product was defective and sent out a replacement.
No, I would not recommend this to a friend
