Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a convenient streaming solution. Many appreciate the simple setup, ample storage, and smooth streaming capabilities. The device's attractive price point and fast Wi-Fi 6E support are also well-received. However, some users have reported experiencing occasional lag and find the user interface less intuitive, while others have noted compatibility issues with certain apps.
This summary was generated by AI based on customer reviews.
Disappointed in Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is great hiwever my disappointment is with Best Buy, the item came with 2 free gifts which i did not get and when i rrached out to customer support i was not provided any help
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not used yet, it was a gift for Mother's Day until then I can do the rating
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi AshleyA,
We hope you enjoy the Fire TV Stick 4K Max! It is the first-ever streaming stick with Fire TV Ambient Experience, which lets you display over 2,000 pieces of museum-quality art and photography on your TV!
Fire TV Stick 4K Max also has 16GB of storage, double that of Fire TV Stick 4K and our other streaming sticks, for even more apps, games and downloads.You can stream more than 1.5 million movies and TV episodes. Watch your favorites from Netflix, Prime Video, Disney+, Max, and more, plus listen to millions of songs. Subscription fees may apply!
If you have any questions about set up or want to talk through it with us, you can reach out to Amazon customer service. We are available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User Interface is not necessarily intuitive, coild not get access to the local channels without a subscription. Already have an Apple TV so did not need it at the end.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DragonDad, thank you for your feedback on the Fire TV Stick 4K. We are sorry to hear you were not pleased with our product and happy you found a better solution for your home. Thanks and have a great day!
Di not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work does not work with directv dont buy. Trust me
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DonnaF! Thanks for reaching out and for the review of your Fire TV Stick 4K Max. You should be able to use the Fire TV Stick 4K Max with Direct TV. Here are the steps to do so: 1. Once you register your Amazon Fire TV device and connect it to the internet, add the DIRECTV app. 2. Search for DIRECTV in the Amazon App Store. 3. Select Get to install the DIRECTV app. 4. Select Open to start the app. Make sure you have your DIRECTV credentials ready so you can sign in. If you need further assistance, please reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
nothing special as compare to any other sticks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not 4k, and consistent connectivity to work for streaming, that selling point for all unnecessary services
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Nimeshp, thank you for providing feedback on the Fire TV Stick 4K Max. I am sorry to see you have been disappointed in your experience thus far. If your Fire Stick isn't playing 4K, the most likely reasons are: your TV might not be set to 4K resolution, your HDMI cable might not be 4K compatible, your internet connection might not be fast enough, or the content you're trying to watch might not be available in 4K on the streaming app you're using; to troubleshoot, check your TV settings, ensure a high-quality HDMI cable is used, verify your internet speed, and make sure the content you're selecting is offered in 4K within the app. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again, wishing you a Happy Holidays!
Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If im being completly honest this firestick is junk. Half the time it might play movies and the other half the movies will buffer. No its not my wifi because ive tested it and wifi is 600mbps.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JacobM,
Sorry, that you're experiencing issues with streaming content on your Fire TV Stick 4K Max device and it keeps buffering. Is this happening with a particular app or all? Have you tried connecting to a different network like a mobile hotspot? Just questions to think about, lets see if I can help...
Here are some troubleshooting you can try:
-Check that your Fire TV is on the latest software version. To check for updates, go to Settings and then My Fire TV or Device & Software.
-Restart your Fire TV. You can restart from Settings or unplug the power adapter for 1 minute, and then plug it back in.
-Restart your modem and router. To restart your devices:
Unplug your modem and router for 30 seconds.
Plug in your modem first and wait for the lights to turn on and for it to connect to the internet.
Plug in your router and wait for the lights to turn on and for it to connect to the internet.
If you are still having issues, you can reach Amazon Customer Support 24/7 on the device. You can reach them at, #1-888-280-4331. I hope this information helps. Have a great day!
- Pros mentioned:Overall performance, Storage
great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the ordinary Fire TV Stick, more storage, and great performance
I would recommend this to a friend Fallo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solo duró unos meses y ya no quiere funcionar cambie los cables pensando que era otra cosa y resulta que era el control
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello EnocH,
Tuvo una inconveniencia con su Fire TV Stick 4K Max, pensó que el problema estaba en el control y no en los cables. Es frustrante cuando pasan estas cosas, especialmente después de poco tiempo de uso. Si está dentro el primer año que compró su dispositivo tiene garantía con Amazon, puede llamar servicio al cliente 1-888-280-4331 podrá resolver este asunto. Espero que esto le ayude. Tenga un gran día!
Went into loop after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 weeks then went into loop and wouldn't connect to remote. After hours of tech support Amazon replaced it under warranty. Best Buy refused to help because it was outside their 15 day return window.
No, I would not recommend this to a friendDefective first stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first firestick I purchase was defective and had to return the same day. The second one is working fine so far
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Music, I am very sorry to see that you had to return a defective Fire TV Stick. I understand how frustrating that can be. We appreciate you providing the feedback as we are always looking to improve devices. I sincerely apologize and hope you have a wonderful day!
Purchase delivery 3 days late
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product didn't come on time it was 3 days late went to store 2 times
I would recommend this to a friendHow difficult could it really be?!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work….cannot get it hooked up to either of my TV’s that I tired keeps giving me an error message saying cannot update please unplug from power source and try again later.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello ValS! I am terribly sorry that you haven't had any success setting up your Fire Stick. We do try to make the setup as seamless and intuitive as possible so that you can be up and running in minutes but sometimes just can't have every possible scenario covered in the event something goes wrong with the setup process. As this can be due to a number of different issues that we can't troubleshoot through your review posting, we would definitely love the opportunity to assist further via Amazon Customer Support at 888.280.4331 to see if we can help you get past whatever is preventing you from being able to get all setup and working properly. Thank you so much for taking the time to provide your feedback and I hope we can get you the resolution needed so you can begin enjoying your new Fire Stick. Have a terrific day!
Don't recommend - glitchy product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started glitching after 30 day return period. Gets a black screen every 16 seconds or so. Have reloaded software and still failing.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TimC. I'm sorry to hear about the issue you're experiencing with your Fire TV Stick 4K Max.
When you start or stop streaming in 4K Ultra HD, your TV screen may flicker or turn black for a few seconds.
* Restart your Fire TV device.
* Use the connection equipment that came with your device.
* Confirm that any A/V receivers or sound bars connected to your Fire TV are on the correct input. You can also connect your Fire TV device directly to your TV.
* Disconnect your Fire TV from the HDMI port then plug it back in.
* Try replacing your HDMI cable or HDMI hub (not included) with a new one.
* Use a High-Speed HDMI cable (not included) for streaming titles in 4K Ultra HD.
* Match your remote's source or input button to the HDMI port that your Fire TV is plugged into.
* Turn HDMI-CEC Device Control off and then on again:
Go to Settings on your Fire TV.
Select Display & Sounds.
Select HDMI-CEC Device Control to turn it off and then on again.
* Cycle the available resolutions on your Fire TV device by pressing and holding the Up and Rewind buttons together for five seconds. Allow your device to cycle through all available resolutions. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for your feedback!
Not that very great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money you’re better off buying Apple 4K. It works better than the fire stick. I recommended to anybody else.
No, I would not recommend this to a friendTOO MUCH ADVERTISING!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't pay good money for this to be molested with advertision. I went back to Roku.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DFRS,
We are sorry you are not enjoying your new Fire TV Stick 4K Max. There are a few different solutions you can try on your TV to enhance your experience. First, you go to settings on the Fire TV home screen, or press the settings button on your remote. From there, you can select display and sounds and ensure that a screen saver is selected. You can choose one from the " Amazon Collection" or choose your own from your "Daily Memories" if you have your Fire TV linked with Amazon Photos.
From there, you can navigate to preferences on the main screen of the settings menu. Once you click on "preferences", you will see privacy settings. Click on that, and then you can toggle off the following: Device Usage Data, Collect App Usage Data, and Interest-based Ads. This will not remove ads completely from your TV, however, it will stop monitoring usage and targeting certain products based on your streaming preferences.
You can also give us a call anytime to troubleshoot issues or if you have more questions on how to optimize usage of your device. We can be reached at 1-888-280-4331!
Hope that helps!
Unlucky purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with sound on this stick. You hear an echo. I had to use the old one. Will be looking to exchange.
No, I would not recommend this to a friendNot working good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two, both have problems, they don't change channels and it's bad Sorry
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoseD, I'm sorry to hear you are having difficulty with your 4K Max Fire TV Stick. Here are some troubleshooting ideas that could assist you: I'd first suggest trying to see if you have any updates available for the remote's software. Also, you'll want to make sure that you use a fresh pair of AAA batteries and when you insert new batteries into your remote, and both have the positive terminals point up. If these options don't fix the issue, Amazon customer support is always available 24/7 to help with your devices. You can reach them at 1-888-280-4331, I hope this information helps. Have a great day!
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to 2 tvs. Returned it a few days after buying
No, I would not recommend this to a friendScam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item received was used and best buy are no good.....
No, I would not recommend this to a friendDon’t need it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t need it with smart tv. Should have known that
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello LanceW, with an Amazon Fire TV Stick 4K Max streaming device you have access to more than 1 million shows and movies, Amazon's Luna cloud gaming service, and control over smart home technology. Hope this can help you enhance your experience with the Amazon Fire TV Stick 4K Max streaming device. Have an amazing day!
