Customer Ratings & Reviews

Hi Retiredcabinetmaker,

The Fire TV Stick 4K has absolutely no spyware, as it is designed to protect your privacy. If you need additional help with set up, which takes most customers a few minutes, please call us. If your Wifi connection is not strong enough, this can cause longer downloading times, streaming issues etc. and is most likely the cause of your issues. An active Amazon account with current login credentials is also required.

Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

Hope that helps!

Hello RoxanaH,

Sorry to hear about your trouble with the Fire TV Stick. I hope I can provide some information to help you resolve these issues. Here are some steps you can try to troubleshoot Wi-Fi connection issues with your Fire TV:
1. Use Fire TV's network status tool to identify problems with your connection and learn how to fix them. Select Settings > Network from the Fire TV menu, then Play/Pause on your remote, and follow the recommended steps.

If the connection issue persists try the following:
1. Use the connectors and cables that came with your Fire TV device.
2. Confirm that you are using a Wi-Fi password and not an Amazon account password.
3. Store your Fire TV out of enclosed areas such as closets that block your Wi-Fi signal.
4. Restart your Fire TV device and any home network devices like modems or routers.
5. If the issue persists, reset your Fire TV device to factory settings.

I hope these options help to resolve the issue you're having. If not, you can call Amazon customer support at 1-888-280-4331Thank you again. Your feedback is valuable to us as we continue to improve and grow our products for additional support. Have a great day!

Hello, bige1995. I am sorry to hear about the issue you are having with your Fire TV Stick 4K. I have some recommendations to try and help. 1. Restart your Fire TV Stick 4K by unplugging it from power, waiting 15 seconds, and plugging it back in. 2. Try a different HDMI port on your TV to see if it recognizes the device. 3. Ensure your Fire TV Stick is plugged directly into a wall outlet, not a USB port on the TV. If these steps do not help, and you are still having functionality issues, call Amazon customer service at 1-888-280-4331. They are available 24/7. I hope this information is helpful. Thank you!

Hi ArbutusL.
Thanks for the feedback on the Fire TV stick 4K Streaming Device. I am sorry to hear you are having trouble. Here are some tips that might help force the update.
To check for updates:
Go to Settings > My Fire TV > About
Select "Check for Updates"
If this does not work, you might need to:
Reset the remote completely by pressing the Left + Menu + Back buttons for 12 seconds. If this doesn't help you can contact Amazon Customer service 24/7 at 1-888-280-4331. I hope this information helps, have a great day!

Hello CristalW! I am so sorry that your remote is not working right out of the box. Usually they come paired to your device already. If, for some reason, it isn't recognizing it, a couple of things you can doublecheck are as follows. First, make sure that the batteries are good and inserted properly. You can check this by inserting other AA batteries to see if it fixes the problem. Second, when your Fire Stick is powered on and on screen (probably during the setup portion if you were unable to move past these initial screens), try to put your remote in pairing mode. You can do this by just pressing the Home button for 10 seconds. You should see a light flash briefly on your remote if the batteries are good. Lastly, if this doesn't work, you can try to hard reset your remote. You can accomplish this by pressing and holding simultaneously the Home button, Go Back button, and Left on the directional circle for a full 30 second count. This usually gets your remote to start working again right after. If none of these options resolve your issue, then I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting and to explore your options. I do hope these tips help fix your problem and improves your experience with your Fire Stick. Thank you again for your time and have a great day!

Hi BrianA,

We are sorry you are not enjoying the new Fire TV Stick 4K. This device is under $50 dollars and brings great value to any home. You can stream more than 1.5 million movies and TV episodes. Watch favorites from Netflix, Prime Video, Disney+, Max, and more. Subscription fees may apply.
You can also access over 300,000 free movies and TV episodes from popular ad-supported streaming apps like Fire TV Channels, Amazon Freevee, Tubi, and Pluto TV. If you have any further questions about setting up the device or need assistance, don't hesitate to reach out! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

Hope that helps!

Hello, Vtyler. I'm sorry to hear that you're having issues with your Fire TV Stick 4K. I have a few recommendations to try and get your device back up and running.
1. Check the HDMI input. Make sure the device is plugged in and try plugging it into a different HDMI port.
2. Use a direct power source. Ensure you're using the power adapter that came with your device and plugging it directly into a wall outlet.
If you have any questions or need assistance, I recommend calling Amazon customer service, available 24/7, for help with the device. You can reach them at 1-888-280-4331. I hope that helps. Have a great day!

Hello Leezettecamacho! Thank you for providing feedback on the experience you are having with this Fire Stick. I presume you are referring to the Alexa Voice Remote for your Fire Stick as the Fire Stick should not be coming apart at all. This should not be happening to your remote. If you are still within your exchange policy with the store you purchased it from, I would recommend exchanging for another one. If you are currently outside of the exchange policy, I would recommend reaching out to Amazon Customer Support at 888.280.4331 to explore your options and troubleshoot further. Thank you for your feedback and I hope you have a tremendous day!

I am sorry you are having this issue with your Fire TV Stick 4K. Let's make sure you're using the included power adapter, and that the adapter is plugged into the Fire TV Stick (and not the TV). Some TVs feature powered USB ports, but they are not recommended for use with Fire TV Stick.



Physical objects can block your Wi-Fi signal. We recommend using the HDMI extender or adapter included with your Fire TV Stick. It optimizes the physical location of your device and can improve Wi-Fi connectivity.



Disconnect the Fire TV device from the HDMI port then plug it back in. Try replacing your HDMI cable with a new one.
Restart your Fire TV device and any home network devices like modems or routers.

To restart or power cycle your modem and router, unplug the power adapter on each for several minutes.
Reconnect power to your modem first.
When the modem is connected to your Internet service again, plug in your router.
Restart other connected devices after your router and modem have fully restarted.
Also, check for any potential router firmware updates. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for your feedback. I hope this information is useful.

Hi VJoyM,

We are sorry to hear that you are not pleased with your Fire TV Stick 4K. The device requires a current Amazon Account and connection to Wi-Fi for optimal functionality. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331! Hope that helps!

Hello JoeM, seems as if your Amazon Fire TV Stick streaming device is not working for you and you were given the wrong unit. If you are within your return period you are able to exchange through the same channel of purchase and receive the correct device you wanted, which can give you a better experience with the device. Hope this helps and solves your case. Have an amazing day!

Hello PreciousM! Thank you for taking the time to review your experience and provide feedback. I am terribly sorry you are having trouble getting your Fire Stick connected to your internet. There are a number of ways to troubleshoot this and we would love the opportunity to work through it with you further to see if we can resolve your issue. Please reach out to Amazon Customer Support at 888.280.4331 for further assistance with this. I hope we can help and that you have a terrific day!

I am sorry to hear about the issues you are experiencing with the Fire TV Stick 4K. Here are some troubleshooting steps to try to help resolve the issue with updating. 1. Check that your Fire TV device is connected to the Internet. 2. Go to Settings, and then select Network. 3. Press Play/Pause on your remote to test your connection. If your device has connectivity issues, restart your home networks devices, such as your modem or router. 4. Unplug your Fire TV device. Wait one minute and then plug your device back in. 5. Confirm that your Fire TV device has enough available storage to download the update (at least 500 MB): Go to Settings on your Fire TV. Select My Fire TV or Device & Software. Select About. Select Storage. Tip: To increase your available storage, uninstall apps by going to Settings on your device. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!

Hello Mike,
I am sorry to hear of the issues you are having with your Fire TV 4K Stick. Here are some other troubleshooting steps to consider: Make sure that your Fire device is within range of your wireless router and has a good connection. Check that your Fire device is away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
If you have several devices connected to your Wi-Fi network, try removing some of them to reduce congestion.
If you have a dual-band router: The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band. If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device.
Connect your Fire device to the 5 GHz band of your router (if available).
Restart your Fire device and your Internet router and/or modem. If these steps don't work, you can reach Amazon Customer support 24/7 to assist with your device. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!