Customer Ratings & Reviews
- Model:
- B0CNVCQZG1
- SKU:
- 12310595
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great purchase for me and I love it and couldn’t beat it for the price I got it for
I would recommend this to a friendKindle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first kindle. We love it, especially for the price!
I would recommend this to a friendA great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small, sturdy, and feels nice in the hand. Very nice E-reader
I would recommend this to a friendE reader review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good would buy again. Kind of small but it’s okay
I would recommend this to a friendGreat reading gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely buy again. Great little reading gadget
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to try something new in this journey, is a good option
I would recommend this to a friendKindle 5 Star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift ever ! My daughter is reading non stop now !
I would recommend this to a friend
Good product
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product and great for reading, definitely recommend
I would recommend this to a friendThe device that delivers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks andf works beautifully. An excellent upgrade.
I would recommend this to a friendKindle 6”, 16gb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem as user friendly as older versions. And only onscreen instructions-which are not easy to navigate. But it is fast and easy to read!
No, I would not recommend this to a friendKindle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked it to be larger in size, but it is better than the first kindle I had. Definite upgrade.
I would recommend this to a friendReplacement Kindle.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old one broke; took some time to get used to the new one.
I would recommend this to a friendKindle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Amazon Kindle (16 GB) 2024. I had one of the original Kindle Fire HD 7 from 2013. It was wonderful. I needed to buy a new one because I could'nt replace the battery. The new kindle is nothing like my old one. Everything is so different and there was no instruction manual. 238 pages to go thru in the kindle. I have problems going to the next book. I am pushing all over the screen just to get back to home. Also all my books did not transfer correctly.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear SuzanneM,
Thank you for your detailed feedback about transitioning from your 2013 Kindle to the new 2024 Kindle. We understand how frustrating it can be when a new device feels significantly different from a familiar one you've used for years.
Let us help make this transition easier for you:
Navigation assistance:
We can provide a simple guide for basic functions
Show you quick shortcuts to return home
Explain the new gesture controls for page turns
Book transfer issues:
We can help recover any missing books
Guide you through accessing your complete library
Ensure proper syncing of your content
Simplified instructions:
Rather than wade through 238 pages, we can provide you with a quick-start guide
Focus on the most important features you use daily
Help customize settings to make navigation more intuitive
Please contact our support team at 1 888 280-4331. We'd be happy to walk you through everything step-by-step and help make your new Kindle as comfortable to use as your previous one.
Software problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas gift. Kindle software froze and had Amazon send me a new one.
No, I would not recommend this to a friendKindle use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have difficulty trying to get listing of books in my library. I guess I am used to the Kindle app and like how it works on my phone better now Han the Kindle
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Petrina,
Thank you for sharing your feedback about the Kindle (16 GB). I understand you're having difficulty finding your library listing, and I can see how frustrating that must be when you're used to the convenience of the Kindle app on your phone.
Here are some tips to help you navigate your library on your Kindle:
From the home screen, tap "Library" at the bottom of the screen to see all your books
You can filter your library by tapping "All" at the top and selecting options like "Downloaded," "Books," "Collections," etc.
Tap the three dots (menu icon) in the top right corner for additional sorting options like "Recent," "Title," or "Author"
If you're looking for a specific book, use the search icon (magnifying glass) at the top of the screen
If you're still having trouble:
Try restarting your Kindle by going to Settings > Device Options > Restart
Make sure your Kindle is connected to Wi-Fi and synced with your Amazon account (Settings > Your Account > Sync)
Ensure your device has the latest software update (Settings > Device Options > Check for Software Updates)
I understand the Kindle app interface can feel more intuitive since you're familiar with it. The e-reader interface is designed to be distraction-free for reading, but it does take a little getting used to. If you continue to have difficulty after trying these steps, our support team can walk you through the navigation at 1-888-280-4331 or through your Amazon account under "Help & Customer Service."
We appreciate your patience as you get familiar with your new Kindle, and we're here to help make your reading experience better!
Nice Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is smaller than expected but good enough for the price
I would recommend this to a friendThe old ones are better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little compatible books and forced to use just amazon books and laggy
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello WirelessMouse! Thank you so much for your review and feedback on your experience with your Kindle! We appreciate any and all feedback as we are constantly working to improve upon our products and services in order to better serve our customers! Just in case there is any confusion on what books are compatible with your Kindle and the different ways you can get access to them; I wanted to clarify a little. The book formats that are compatible with your Kindle are as follows: AZW, AZW3, MOBI, PDF, EPUB, DOC, and DOCX. You can access any of these through a variety of ways. For any books in this format that you own that are not part of Amazon's bookstore can be sideloaded to your device with a USB-C cord. You can also access a plethora of books through most local public libraries through smartphone apps like Libby. When borrowing books from these apps, there is an option to read it on your Kindle for the duration of your rental period. Lastly, Amazon does have a wide range of books for sale or included for free with a Kindle Unlimited subscription and you are able to use a Bluetooth headset and access audiobooks through Audible on this device as well. I hope this offers up some more choices to you and helps in improving your experience some with your Kindle. Thank you so much for your time and I hope you have an amazing day!
I will gift it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to use it yet, its a gift for someone special
I would recommend this to a friendFor kid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine, bought for my kid and it has been durable enough so far. You HAVE to get your titles from Amazon, you can’t put any epubs or anything that you already have.
No, I would not recommend this to a friendDon’t buy from this location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I turned the item on, someone else’s account was signed in.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi user426780,
Thank you for sharing your feedback about the Kindle. I'm sorry to hear that when you turned on your device, someone else's account was already signed in—that's completely unacceptable for a product purchased as new and indicates you likely received a returned or refurbished device that wasn't properly reset.
This is a serious issue that shouldn't happen with a new purchase. Here's what I recommend:
Return to Best Buy immediately: Since you purchased this from Best Buy, take the device back to the store for a full refund or exchange. This is clearly not a new device as advertised, and you should not have to deal with someone else's account on your Kindle.
To sign out of the other account (if you decide to keep the device temporarily): Go to Settings > Your Account > Deregister This Device, then sign in with your own Amazon account. However, given the circumstances, I'd still recommend exchanging it for a properly new device.
Your feedback about receiving a pre-registered device is valuable and helps us identify where quality control processes need improvement. This should never happen with a new purchase.
