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Customer Ratings & Reviews

Your price for this item is $419.99
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The comparable value price is $599.99

Customer reviews

Rating 4.8 out of 5 stars with 5661 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the 9.7-Inch iPad Pro's camera quality, ease of use, and screen size. Many also appreciate its light weight and performance, along with positive feedback on battery life and speakers. However, some customers find the price to be high and express concerns about the storage capacity and memory. A few users also mention limitations related to the device's RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,661 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    A small step up from the iPad Air 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many tablets from Asus Transformers to the iPad 2 to the Pixel C. This iPad Pro is the best tablet I've had yet, and I'm very glad to have made the purchase. INTRODUCTION: I want to preface this review by mentioning that compared to the iPad Air 2 (which I've had the pleasure of using), this device isn't a huge step up. If the additional hardware features (speakers, improved display) aren't important to you, then the iPad Air 2 is still an excellent tablet at a much lower price. BUILD QUALITY (5/5): Once again, Apple does a great job with their Aluminum housing. It feels very durable, while also being very light. Not too heavy to hold in one hand, and it's very thin. I came from a Pixel C and iPad Air 1, and the iPad Pro was definitely the thinnest and had the most comfortable feel. Any thinner than this and it will be a bad thing. SOUND QUALITY (5/5): This definitely has the best sound of any tablet on the market. Apple has always taken sound quality seriously, and it really shows with this model. The onboard headphone jack has great sound from the DAC and amp. It can drive some pretty demanding headphones with excellent clarity. But what you're really wondering about is the four speakers surrounding the edges. This is one of the major reasons I bought this tablet, among all other things. The sound is excellent. While other products tout stereo speakers, they don't do portrait stereo very well, and there's often a lack of bass. The iPad Pro, however, touts excellent volume in such a small device, and can also display a wide range of frequencies. Playing music with bass emphasis really shows how excellent the sound is compared to other tablets. As an audiophile, the iPad Pro definitely scratches my itch. DISPLAY (4/5): The display isn't incredible. Is it great? Sure. But it's not leagues ahead of the game. It's the same resolution as the 2012 iPad 3, for starters. 4 years later, they've made it the brightest screen on any tablet, enhanced the viewing angles, brought the display closer to the glass, and made a true tone display to mimmick the light of the room. With the true-tone disabled, it's more of an accurate display, rather than a vivid, saturated display. Which can be good or bad, depending on what you're looking for. Either way, IPS is good, but rather boring, at this point. APPLE PENCIL (?/5): I have not purchased the Apple Pencil, so I can't really comment on this much, but I have an artist friend who bought the iPad Pro 12.9 and has done some amazing things with it. For artists and creators, the Apple Pencil is a godsend for drawing on a tablet. PERFORMANCE (5/5): This is definitely the snappiest tablet I've had, yet. Multitasking works great, although portrait-mode Split View could be improved. WiFi connectivity is the best on any tablet. The device rarely ever crashes. Overall, far fewer issues when compared to other tablets I've had. TOUCH ID (4/5): This is one area where I think this tablet falls short of my expectations. I have used other fingerprint scanning devices (including an iPhone 5s), and the Touch ID is just a bit flaky at times on this iPad Pro. Don't get me wrong, it's good, but nothing to write home about. My Nexus seems to register more often than my iPad Pro. Not by a lot, but it can sometimes be an annoyance. Don't let that detract you from this device, though. It's just my experience, and your experience may prove to be significantly better than mine. BATTERY (5/5): This is one of the biggest reasons why I have to come back to Apple compared to other tablets. The idle battery life on iPads is insanely good, and has been for years. I primarily use my iPad for browsing the web and a lot of video consumption. I will easily get 9-13 hours of use out of it, depending on my settings. I keep background refresh off to maximize my battery life. APP ECOSYSTEM (5/5): I don't think I need to say much here. Apple has a huge market share of the mobile app ecosystem, and developers often prioritize their Apple versions of apps because owners of iOS devices are usually more willing to pay for Apps. The apps you get on iOS are often higher quality compared to Android, and it's truly unfortunate, as somebody who also enjoys the Android ecosystem on his smartphone. OVERALL: I would buy this product again if it broke. For my needs, it provides the best overall experience, and I'm very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPad! I use it for everything. I sold my laptop because I wanted something smaller and easier to carry around so this is perfect. Also being in the military I can keep track of all my tasks on it. Also I take it to school with me and can do all my homework on it. And when I get bored sometimes I can play fun games or watch videos to keep me entertained

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Faster & better resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this iPad to be faster and it has better picture resolution. I also enjoy the light options for reading my ebooks. Light weight and easy to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Perfect iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the clear and crisp screen and I love the rose gold color. The size is perfect and it fits in my previous cover.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mind Changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full disclosure. I am not a fan of Apple or iOS. I haven't used an iOS device since 2011. I have been using Android phones (Samsung Note line) for a while and I bought my first Android tablet in December (Galaxy Tab A 10.1" with S pen). After a lot of hiccups with the Android tablet, I figured I would give the iPad Pro a run. It is better than my Android tablet. The iPad pro has become my daily driver. I hardly use my Android tablet. Yes, I still hate that there is no customization with iOS but it gets the job done with very little hiccups or lag. I am still not a fan boy but if you need a solid tablet, this is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great if you do not need a lot of memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was in need of. I use this iPad at my place of business as a kiosk for customers to fill out their contact information, so I was in need of only a small amount of memory. So it fits my needs perfectly. Plus the picture Quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't do much research on the product - never had an iPad before - choose to trash my laptop and purchase the iPad . Couldn't be happier / the battery life is great - does everything I need it to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPad & backup computer on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the iPad Pro for almost a year now and have to say it's a great upgrade from my previous iPad and paired with a 53 Pencil and Apple Keyboard makes a great travel computer. I also bought a Spigen tempered glass screen protector for the front and a skinomi clear skin for the back so it is fully protected and looks great. I would highly recommend the tablet with the keyboard and 53 Pencil, they all go together very nicely. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The I pad I purchse from bestbuy is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this I-Pad. It contains all the features that I need, and it is portable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very perfect to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work, l like it. Good look, perfect porform. Work very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall clear and Crisp display. Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Clear and Crisp Display. Good Value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this IPad Pro 9.7" around Christmas this year I got a killer deal. I chose the 9.7" over the bigger 12" because it suits me better the 12" is just to big, I like the 4K video capabilitie, 4 speakers and thin size I'm extremely happy and will definitely recommend this awesome pro pad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ipad for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this deal very much since IPAD is very new and price is good as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad Pro 9.7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have amazing drawing experiences with Apple on iPad Pro 9.7 it is very good iPad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great ipad pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ipad pro works great everything that I wanted thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great apple ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good product I'm happy with this item and with bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Device is amazing. I am super glad I bought it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The tablet for all reasons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding product with enhanced connectivity from a company that builds bulletproof, ultra-reliable hardware.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, I had a good experience and a great buy price shopping at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my birthday and so far I am really happy with the product.

    I would recommend this to a friend
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