Customer Ratings & Reviews

Buyer Beware! It only worked for a few days. Best Buy would not let me return it because I was 3 days out of the 15 days return policy. They would not help me in anyway. The customer service is horrible! Do not purchase. Your better off purchasing for. Amazon.

Quick shipping, nice item so far, printed user guide would have helped.

Will not load websites. When it does all the content isn’t there. If you click on something in a website it usually doesn’t load

Ordered and was sent a 6th generation. Returned and reordered and now it has been lost. Beyond frustrating and customer service number is little to no help. If I could give negative stars for poor customer service l would.

The price was right, works for what we need. Use for browsing the news in the morning with my coffee.

Batery is dying after 2 hours of used, and I can't returned any more!

Wrong charger. I called and was told to bring it in to the store to be looked at. I bought online to avoid the mall and an hour and a half round trip. The first agent told me she could assist with purchasing the correct one.

Too many scratches in the screen and one deep scratch don’t turn on. Charging outlets is dirty inside ,just return.

Many scratches all over 10.2 inch screen I believe it should be replaced.

I cannot review, this was a gift for my thirteen year old grandson . It was refurbished

product arrived in unusable condition. the screen was unable to correctly register touches.

The charger was defective. It's embarrassing to give a gift and the charger doesn't work

Misleading title. An older generation of Ipad that cost more then a 10th one.

For the among of money I pay for this item there is quite a few issues with it the battery drain way to fast the button you push for fingerprinting kinda stick it process to slow

it was in good condition. There is one pixel that does not work with someone annoy me that other than that really really good condition and it came in early which was a good surprise! 10 out of 10 would recommend

I bought this iPad because I wanted to use it for my college classes, but didn’t want to spend a ton of money on a brand new one. It works perfectly and you wouldn’t even know that it’s refurbished and not brand new. In addition, the customer service I received from Best Buy regarding shipping and questions after my purchase was extremely helpful. I would definitely buy from Best Buy again!

I bought four 7th generation refurbished iPads. The iPads function as expected but the order had problems. The four iPads were to be gold backed but only three were. The fourth was silver backed. Not a big deal really but it was a discrepancy. The second problem was that the supplied chargers didn't match. The "ice cubes" were of the micro USB design while the chords were of the older USB 2.0 design and did not fit. Now is where it gets stupid. When I called customer service I was told that I should drive the 60 miles (round trip) to my nearest Best Buy and they would exchange the "ice cubes." It would have cost me more in gasoline than it costs for the "ice cubes." Why didn't then just acknowledge their mistake and send me the proper "ice cubes"? Their immovable stance has cost them any chance that I will make future purchases with them. Too bad, all for the sake of a couple dollars.

My son loves it and its better than android ipads.

The iPad worked great and had no issues. It was missing cords however the Geek squad young lady at Fairview Heights made sure I had everything that it was suppose to come with.

Looks new except for the partial sticker on the back that won’t come off. I wish I knew that was possible.