Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 841 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Airpod pro gen 1's

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more needs to be said for airpod pro gen1's. They sound great, have plenty of battery to go days between charge, they tend to not fit quite as well as older airpods however they tend to fit better after a while of use. great product and up to the Apple standard. 9.5/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Airpods

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods has nice sound quality and it feels nice. i did not like how the packaging came. but overall its good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have the best volume , they never slip out of my ear while I’m working or on a run or at the gym and they take a really long time do die so I don’t have to charge it often , the sound quality is so good as well it’s never too loud or too quite it is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Refurbished 1st Gen. AirPods Pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new. Case not new, minor scratches but no biggie. I will buy a case cover anyway. Works perfectly. Love the noise cancel. This is my 3rd pair. Lost one unfortunately, so this replaced it without spending the new pair price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPods Pro

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very glad I purchased these. They were new to me even though refurbished. You would never know the difference especially in the price I paid .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look new tried them on nothing was used that I could tell everything was packaged real good if it was they were under a different name I’ve changed the name on that too easy the previous owner is able to see my location not too comfortable with that I’ll stop by Best Buy to see what the geek squad can do about that I’ll update in a few weeks to see how well they’ve kept up the sound is amaaaaaazing on these the battery life couldn’t tell you I’ll update that later the connecting super easy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Gambled and won.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on the reviews- it seems like it's a gamble to order these. The common issue is not receiving them with the medium sized tips. That happened to me as well- but figured it wasn't a big deal. After all, you are paying them with an $80 discount. I received them with its original box, although showing signs of wear- again, not a big deal for me. All the accessories like its charging cable, case, and small/large tips were included in almost brand new condition. The AirPods themselves were also in pristine condition. Overall, you need to consider that you are receiving AirPods Pro that were previously received by another customer. If you want to pay for the gamble- you might just come out with an almost brand new set like I did.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple air pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I like the noise canceling you can active o deactivated súper confortable i recomended.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    AirPods pro open box review

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have been lasting me at least a year since i got them even though they are open box they still are in a real great condition i use them easy every day and nothing have changed since i got them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Air Pod Pros

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these airpod pros. Great noise reduction and great fit! Just wish the charge lasted a little longer!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition but the case stopped storing charge after a couple months. Now i have to plug them in every use. Worked well for a while though.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPod pros

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect set of earplugs, comfortable and light weight. The sound is incredible. Apple has yet to let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone for good price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking at headphones, you can’t help but ignore all the gimmicks and mimics. When you go in with Apple, you can’t go wrong with these headphones and the noise cancellation its worth it in itself.  And with the new MagSafe charger case makes it even easier to charge. So when finding these headphones for discounted price, it is practically a steal..

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Exactly as expected from refurbished item

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived by the case itself with charging cable. Has a pretty visible scratch on the lid, and the case is a bit dirty. Other than that, the tips are clean and the Airpods function well. Magsafe case works on magsafe charger. It came with two years of apple care + apparently (according to my phone at least) Very cheap compared to new so above are expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished missing parts

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods themselves were very clean and looked new, but they were missing the set of cushions that come on them and only had the two other sizes that are packed separately in the box. I bought for a long plane ride in a few days so customer service told me to take them to a store to exchange. The store refused to exchange unless I paid the in-store price which was $40 more than the online price I paid.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Airpod

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sounds quality. The noisy cancelation is good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    My Earp

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good comfortable and fit perfectly the noise cancelling is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get them now!!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product came quickly quality was great looked absolutely brand new!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Complaints! Great Value!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was kinda hesitant based on past reviews but since the brand new ones are currently sold out, decided to give it a try. Everything looked as if it hadn’t been used! The case was blemish free & earbuds were clean. Airpods synced easily & functions perfectly. The audio also sounds great. Came with a lightning cable & ear tips. Only thing missing was the retail box hence the reason for 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy them.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great! Had a pair that were destroyed by my dog and bought refurbished ones to replace and you wouldn’t be able to tell a single difference.

    I would recommend this to a friend