Customer Ratings & Reviews

I purchased this phone from the open box section at Best Buy. This phone is in tip top shape, my son loves it.

Excellent refurbished, refurbished camera excellent, refurbished excellent charging , refurbished excellent 120 hertz

This has been perfect for a starter phone for my 12 yr old daughter.

It arrived quickly and in very good condition, I'm satisfied with the product.

Awesome, like new, love it recomen 100% get your now

Front camera is scratched up and blurry even though it was marked as in excellent condition

Phone works great and I saved some money buying refurbished

Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

Never buy refurbished phone! When I receive it looked great outside, but when I started to set it up, the touch screen was not responding (difficult to switch numbers to letters0, and it was making strange sound. I immediately initiated returned process and shipped it back the very next morning by FedEx. The seller received this IPhone on October 20, 2025, but hasn't issued refund as of today, October 27, 2025, in contradictory to written promise to do it in 2 to 5 business days. The bottom line, buy Apple products only new and directly from Apple.

Good condition and works perfectly well, great for the value.

This was not a good purchase. The screen had been replace but was no an Apple genuine part so the touch screen wouldn’t work correctly. The battery life was also maxed out at 80%. There is no way people should be able to sell this type of merchandise for hundreds of dollars in this type of condition.

Great produce, good quality and good price. Great price for the produce received.

Great item I was satisfied with it definitely recommend

very great product in excellent condition. looked as if it was new and had no complications

Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

I am very pleased with the quality, as it appears to be brand new.

Whatever they describe in Best Buy website is not what you get it from the store. I ordered one device and they sent me another one different color with the scratch in the screen and lock it now I have a problem to activate that device.

I ordered excellent but there were scraches of a colors from a side of phone.

The product came slightly damaged and was hard to set up due to how the previous owner left it.