Customer Ratings & Reviews

I like my Apple Watch and feel more secure having this watch if I fall that it would call someone to help me.

Ordered online because it was faster delivery than picking up at the Cypress store. Deliver twice because I wasn’t home the first time. The only thing I wish is that they would give me a window of delivery time versus all day. Delivery was smooth.

Very nice light easy to use and keeps me on track!

Love, exactly what I hoped for like the thinner design.

Got this watch for my mom, who recently fell in her driveway and laid there for 20 minutes before anyone found her. I have an apple watch and love it but got her one with the fall detection, so hoping it will never be needed but I rest easier knowing she has it.

This is my second Apple Watch, and, like the first one, I love it. Not much of a learning curve on this one. Only problem -- wrong size wrist-band ordered by associate, but rectified upon pick-up.

Best purchase. Trade-in program worked perfectly with my watch.

Great watch big upgrade from the series 7. Display is way better.

Overall great watch ! Easy to setup and use. Super sleek and lightweight

Excellent service and trade in process! The Geek Squad facilitated the reset process and were very friendly! Best experience I have ever at at Best Biy!

Great watch, fast delivery. Was packaged well and they had me sign for it which was nice.

Yes love it so far. I decided to invest in the cellular one

Excellent product, perfect delivery and ahead of time, 100% recommended

This was a present for my wife. Which she loves it. Points for me.

Doesn’t stay charged long enough. Barely one day (24 hours) and I’m using low battery setting.

I purchased the "Excellent" Open Box Apple Watch 10 thinking I would receive a near-new watch, that it had been (at least) checked prior to sending to me. When it got to me, the tape said "Instected by Best Buy." But, when I opened the box, the instructions were missing from the box. So, I went to charge it. Charged it for 2 hours and it kept saying it couldn't pick up a charge no matter how I charged it and which charger I used. In other words, I received a completely defective product. No one had bothered to test it beforehand. Did I even get an Apple Watch 10? Or, someone's old Apple Watch that they threw into the box after they bought the 10? Anyway, called customer service to get a refund of the Apple Watch and AppleCare. (The hold line doesn't say a wait time and it can be 15+ mins with the muzak before someone picks up. Anyway...) They got me a replacement instead, thinking that would be easier for both of us. They said I needed to return the item ASAP, so I did a return while I was on the phone with them, which did not include the AppleCare. Instead, they said they ordered a replacement but after I hung up, I realized I received an email stating that they were out of stock (they are still not out of stock). So, I decided, given my last experience, I would use their text service. I said to myself, at least I will get the AppleCare refunded. The rep kept telling me over and over again (OVER 1.5 HOURS) that I would get the refund for AppleCare in the "next billing cycle." I kept telling them that's not applicable since I paid for it upfront. Also, since Best Buy sold me AppleCare, they need to refund me. And, AppleCare is separate from the watch (it did not show up on the return), I wanted them to process the return now. Plus, anyone can cancel AppleCare within 30 days of purchase. The rep kept insisting they couldn't do it, so I asked for their manager. (Sorry, had to pull a Karen.) When I did that, she conferred with her supervisor, who indeed confirmed that she can refund the AppleCare. Long story short, that is how I spent the last 3 hours trying to refund AppleCare and attempting to resolve this watch that I was really looking forward to enjoying. I am really disappointed with Best Buy. Will not be shopping here again.

Very disappointed in Best Buy. I ordered an Apple 10 with GPS and cellular on June 11th. I received the empty box on June 13th. So customer service ordered another one and as of June 23rd I haven’t received my watch.