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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens Friday at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 49 reviews

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96%
would recommend
to a friend

Customers are saying

Customers often highlight the protection AppleCare+ offers against theft and loss, giving them peace of mind knowing their device is safeguarded. They also appreciate the value of the plan, considering it a great deal for a new phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 49 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not usually a fun of different kind of memberships or subscriptions. However, that said this has been the best membership that i have gotten to use ever. Absolutely worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Time consuming

    Rated 4 out of 5 stars

    Replacement Process unpredictable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this backup safety option to fall back on is great. It seems to be a fabulous fix and I'm sure it is. Its' just taking way too long and the process was very time consuming to get paper work and issued documented. I stayed in the Knightdale, NC store until my theft issue was resolved. Paid the $150 fee for phone replacement after using an old i-6 for several months, and was told I should receive my phone in the mail within 5-6 days. It has been going on three weeks, and no phone and the store tells me they can't control the shipment. NOT GOOD!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and a must have for all apple items!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and easy to use when needed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what you can say about AppleCare other than I've had to use it in the past for support and repairs and it has always been low friction and easy to use and a big benefit. I've not needed the theft coverage before fortunately but I like the comfort of knowing it is there for the few extra bucks it costs especially on an expensive phone.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Security makes it worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so much better knowing I have Apple care on my devices and was surprised that I could get it with my products that didn’t come directly from Apple. Each time I have had to use Apple care, they have been great to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    APPLE CARE + THEFT PROTECTION

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love That My IPhone 14 Plus Is Always Protected If I Lose It Or Get Stolen & I Recommend It So Much For Peace of Mind Also Recommend Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theft and loss is covered!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care with theft and loss. It doesn’t get better than that. Pricey some would say. But, way less than paying full price for a new device!!! Apple has best after purchase warranty around.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    2 year protection plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so happy i got the apple plan, everyone should make sure their phones are protected always! thanks for referring me to get the 2 year plan

    I would recommend this to a friend
  • Cons mentioned:
    Not included

    Rated 5 out of 5 stars

    Apple Care + L / S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is not included if you have Geek Squad Total Care and must be purchased in full and not as an add on or additional coverage. It should be available as an added L / S option.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    apple care

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this apple care its gonna help me just in case i break my phone

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple Care

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for piece of mind. I longer worried about damage.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive replacement

    Rated 5 out of 5 stars

    Great protection plan

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't want to go without this plan because the iPhones are now too expensive to have to replace if you lose or damage one.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    AppleCare+ is a real plus.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for a $1K phone. Usually I get TEP from Sprint, last two phones I purchased AppleCare+. Having this gives me peace of mind if I ever lose or break my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hoping not to use Apple care, but glad i purchased it, good security with no worries, just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would save you money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always best to have it and not need it than need it and not have it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have, it is such a stress reliever knowing that my phone is protected

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Hope I won't need it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with new iPhone. I have not had an occasion to use this extra protection (and hope not to), but would couldn't risk it. ;-)

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Hopefully not needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the piece of mind as I have broke. Several screens in the past. New iPhones are defiantly more durable but happy to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great plan & protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing that you have coverage in case of an emergency means a lot. That is why I purchased the plan & protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely get if buying a new phone !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend, iPhones are expensive and this just gives me peace of mind !

    I would recommend this to a friend
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