Customer Ratings & Reviews

I needed a site survey to check for a refrigerator delivery. Specifically, the refrigerator needed to be able to fit around a tight area of a cook top island and some cabinetry nearby. The crew of two was on time, very pleasant and efficient, and they explained the limitations perfectly. I was very pleased with the service.

The young guys who came out to our site were great. Unfortunately the system and set of procedures to assure a successful pre-install measurement was no where as customer oriented as the two young technicians. They had no information regarding the products they were measuring for. They proactively called me asking what they were installing and I was shocked that they did not have a copy of the sales order from BB. They indicated that on complicated orders it can be unclear what the actual appliance is. We have a mildly complex configuration of component built in refrigerator/freezer parts. They were pretty resilient and good problem solvers, they looked up the manufacturers install sheets and made the appointment work out, but my confidence in BB and the sales people is lower than my confidence in the subcontractor that actually does that installs. In fact in this case we identified that some important components were not on order and I had some electrical and plumbing issues to resolve. IT really would have been professional of BB to provide me with the installation specs and site conditions necessary for install in a proactive way. Good thing we had the pre-install, bad on BB that we may have to delay installation while all components are ordered and Site conditions are suitable.

This KitchenAid gas cooktop with downdraft replaced my old JenAir cooktop. It is a perfect fit in my granit counter, it is very attractive and good quality, a nice addition to my kitchen. I will enjoy using it in years to come. Thank you, KitchenAid!

Well, I expected the setup for my new HP 9015E to be at least as easy as for my HP Officejet Pro 8610 (Printhead failure so had to be replaced) and hopefully easier given that a number of years had passed ... but my hopes were dashed last night when it took me over 2 1/2 hours to set it up and I'm still waiting for an answer on an outstanding question from HP. At one point, I thought about putting it back in the box and returning it, and I've been purchasing HP printers for many years. The physical setup of the printer itself is simple. It is the HP "Smart App" on Windows and being able to print from a computer that is just dauntingly complicated (and I am a 35-year veteran of the technology industry) ... and much much more complicated than the HP windows app provided with the 8610. This "Smart App" logs you out after a few minutes automatically and you have to provide a userid/password to log back in. The Smart App interface itself is very confusing to use. The older app had very obvious click points for printing, faxing, configuring, setting up the printer, etc. In any case, now that I'm mostly set up, my print and scan functions work. I haven't tried the fax and copy functions yet.

This is the newest version of what used to be the GE Profile Microsave. They dropped the name :Profile" and it seems like it is a bit less sturdy. That being said, works well.

We ordered appliances and delivery from Best Buy. There agreed to a pre-delivery site review (we are building a house from scratch) to ensure accessibility and space for the appliances. Best buy never came nor scheduled the pre-install review but rather just showed up. They were unable to bring my stove or fridge into the house and blamed me. They then promised to redeliver (I build a ramp for them) the same week. I've been given the run-around, now in my 6th phone call and still my range and fridge are in my garage. I will now have to delay the install of my counters because of this.

Just had this white KitchenAid gas on glass cooktop installed so do not have a detailed review. It does look very nice and coordinated with the rest of our white appliances. It is very easy to keep clean. The gray iron grates and chrome and gray knobs compliment each other. Hope to get many years of use from it.

Just one load so far, but it ran quietly and did the job properly and in good time. We replaced a very old, broken dryer, so this is a massive step up. Really like that it runs very quietly and appears to work as advertised.

Site survey team was great. The scheduling team not so hood. First they scheduled it, then scheduled again the called to let me know they were on the way for the 1st scheduling date. Came out did a great job. Assumed the 2nd schedule was canceled. Nope, got a text they were almost there. Showed up, same team. De ja vue, did a great job confirming there site survey from a coiple days earlier.

The guys who I stalled were very kind and made me feel comfortable about their knowledge. I was concerned because they had to cut my cabinet to make III fit. . When it was all said and done the results were nothing short of perfection! I love the actual fridge itself. It is so roomy and modern looking. My old fridge was over 25 years old so I am over the moon with this new purchase!

I really love my new refrigerator! It has plenty of space, great organization, and works beautifully! It’s taller than my old fridge, which I like. Highly recommend.

This double oven looks wonderful and, so far, has been very easy to use. The selection menu is pretty intuitive, and the unit looks absolutely beautiful in my kitchen.

Washer and dry work great. I love the large tubs for large loads.

Best Buy pre-measure site survey confirmed we could install a fully enclosed dishwasher and that we did not require an open bottom unit to accommodate our through the floor hardwiring and water source. This allowed us to purchase the Bosch 300 that we really wanted instead of settling on the the base grade Bosch 100. Your installers were well organized and did a great job from start to finish. Thank-you!

This comment is only about Installing the new Cooktop. The existing cooktop cut-out in the granite countertop had to be enlarged about 1/4 inch (+) wide along the long side for the new cooktop to fit. That was missed in the Best Buy pre-install visits, so it was not the installer's fault. We had to pay $200 extra to the installer to enlarge the hole by cutting the granite so the new cooktop would fit. Fortunately, the installer very carefully cut the hole larger as required. Nice surprise, Best Buy!

Got the 30 inch, 5 burner cooktop installed recently. It has been working great so far. The only issue while installation was to cut the granite by 1/2 inch which was an extra expense. The center burner is big and heats up really fast. The knobs are made of steel inside and out.

Love my new toaster oven. It’s all I wanted- simple and easy to operate. Would highly recommend the cuisenart toaster oven it’s a perfect size and fits nicely into my new kitchen.

A site survey done by a third-part (not a Best Buy employee) was done professionally and quickly. However, the measurements recorded may not have been fully used by the Geek Squad to determine if my new appliance (LG Washtower) could actually be installed; at least, without concluding that some alterations to the laundry area would be necessary. In my case, I had to remove some door trim MYSELF (in order to give another 3/4” of width to the doorway), while the installers waited to haul away the old washer and eventually install the new one in my small laundry room. Extra caution seems to be needed for appliance installations in tight spaces; anticipate delays, even if a proper site survey has already been done.

Highly professional. Excellent installation technique-paid good attention to height of television base to top of fireplace mantel. Very courteous & neat in installation process.

The measurements for the Gas Cooktop was taken and nobody called us back and gave the correct cooktop with measurements which can be mounted at our place. We don't want to order and return it back if the measurements are not matching. So kindly request someone to give guidelines for purchasing the correct appliance. Lot of Cooktops come with 30" X 21" standard size, but when it comes to mounting, it needs different cutout size . IF this is documented as part of the product, it will save time and money for both company and customer as well