Customer Ratings & Reviews

The guys were prompt and very efficient in helping with my measurements. Thanks

This was the first in a 2-step process to ensure that the double oven I ordered would fit in the space I had (replacing a dying double oven). They had to determine if the existing hole was a useful size and if not, could the hole be modified to fit and what would that cost. Technician showed up on time and did his job quickly and efficiently. Was clear in explanation as to the process.

Good microwave, touch control are as good as smartphone controls. Very spacious - whole costco tray can be heated.

I’ve always wanted a gas stove. I finally got it this year and it is fantastic!!!

Very pleased with my install, they did amazing job! took the time to do everything right. made sure all was working etc..

Jake and his co-worker were very polite, professional, presented themselves well, very skilled in their work and cleaned up the very small amount of sawdust from the double oven they custom installed. We would be pleased to welcome them back into our home. Jake explained several features and good suggestions of the oven which looks and works well.

The two survey people arrived on time after giving me a half hour "on the way" call. They were very knowledgeable and answered all my questions, texted cost estimates. Very professional. If you live in Mass. and use gas this survey is a must because of all the requirements.

The pre install survey went excellent. The installers were clear of what was needed and how much it would cost. In the end there were NO surprises. They were very respectful of my house and even took extra measures to not bring outside debris by using boot covers.

Best Buy and AYS continue to be unresponsive, unreliable and indifferent. I purchased over $4k in appliances and have been waiting since 8/19 for a simple in home survey for a cooktop. Best Buy has not stepped up to cover the poor performance of its ONLY service vendor in the mid Atlantic region. AYS has already been scheduled to perform the work 3 times but has either shown up unannounced, cancelled the appointment themselves or plead inaccurate information to schedule a new appointment. Not sure I am done sharing my experience bc even after talking with 3 BB associates face to face and being assured it was being addressed I am still waiting for a pre measure. More 1 star ratings to come I guess.

The crew of 2 men arrived 15" after the pre-arranged 2 hour arrival time. They conducted the review of the location and determined the intended item would fit and all necessary items were present - cold and hot water, drain, and both 120 and 240 volt outlets.

Appliance install appraisal was needed to help determine suitability of a new electric oven installation. Best Buy determined that there was no suitable product available without cabinatry changes in our kitchen which Best Buy does not provide. Counsel was provided to locate technicak skilled help who can make the install complete. This activity is now underway but not yet completed.

I have a brand new 27.9 cubic foot GE Profile 4 door refrigerator. I love it but the bottom drawer is not closing correctly. Both Best Buy and Geek squad are recommending replacement. What more can I ask. Would not buy from anyone else!!! I bought refrig in May but had to wait until about 2 weeks ago to get it. I will wait for replacement as long as i have to as this refrigerator is worth it!!!!

They were supposed to come out to make sure the existing electrical wiring and water lines and drainage line would work with the new LG dishwasher. This was after someone else had come out to install it and couldn't and stated the LG needed an electric outlet in the back of the cabinet and couldn't use the existing one since it needed a plug and from the rear. The person who came was supposed to pull the existing Whirlpool dishwasher and check. He didn't seem to even want to be here. He simply looked at the bottom of the dishwasher and never pulled it. He stated they don't pull them out to check things. He did state the LG could be wired in the front. It turned out, when the installers came out the bracket attached to the counter would not work with the LG. They had to screw it into the cabinets on the side. The LG drain hose was not long enough and placed differently so they had to drill another larger hole in the floor into the basement further back in the cabinet. They were able to wire the LG to the existing wiring w/o putting in a plug. The whole process was not pleasant, to say the least, as it took about 2 months to get the new LG installed. In total, three different companies were used in the process.

So far the range hood has been working out great! Love the 3 speed to pick from on the blower and 2 switch for the lights ! Not very loud that’s a big plus !

Very friendly site surveyor. Unfortunately none of his information was transmitted to the delivery-installers who came a week later. They had no record of the site survey, didn't install the range so that it worked, and left a gas line uncapped, a dangerous situation. I will never shop at Best Buy again.

I came into the store purchase a microwave and didnt see anything I was looking for, I was accompanied by an associate in the store at the time. Forgot his name, but he informed me I had more options online. We looked together and I found one and he also assisted me on the delivery and the installation. Great experience I highly recommend Best Buy ( Southfield MI)

There was the initial hiccup where best buy took down the address wrong and booked the pre-measure crew in another state. But that was identified before the appointment and another appointment was made, where things went well as expected. The crew was professional.

Alex was very helpful and informative. We could not complete the purchase due to the item (microwave oven) being out of stock. He suggested that we would be informed when it became available.

Arrived early and gave an honest assessment. Making recommended updates prior to install.

Ordered a fridge and they said it doesnt fit going up the stairs. Complained to bestbuy and they sent another driver to check and they said the fridge we ordered fits. Requested the same driver that said it fits to install the following week. It just depends on your driver because if you have stairs and/or it’s late in the day, they’ll tell you that it doesn’t fit cause they’re too lazy to do it.