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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 298 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the Appliance Uninstall or Product Pickup service for its overall excellent performance, quick installation speed, and simple appliance removal process. However, some customers have reported concerns about the noise level, specifically high-pitched whistling sounds. Additionally, a few customers have mentioned issues with the functionality of installed appliances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 298 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was excellent. Oven works great. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast , nice installers, very professional clean

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Wall oven combo removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did a fine job of removing our old wall oven combo and reinstalling the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Range

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good no problems, the communication was good and they were timely!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Contracted out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great - quick and easy. Contractors came and uninstalled damaged oven and replaced with new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Appliance install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vey professional and took care of the floors. Polite and arrived on time. Wore protectors on shoes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service, must buy.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely get the installation package for the stove. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliance Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent & very dependable appliance installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great uninstall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job uninstalling a $3,500 Samsung wall oven that never worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Appliance uninstall and pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very good uninstalling product and installing new product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Uninstall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!!!, Excellent !!!!, Excellent!!!!! Excellent!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    3rd Party Vendor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party was very efficient in removing the old unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Fast and Efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a remarkable job of pickup and delivery. Suitable assembly and neat disposal of the product packaging

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    First unit failed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Kitchenaid wall oven. Waited 2 weeks for installation only to have the unit not work. We then had to wait another 6 weeks for a replacement. New unit now works and looks great. From purchase to a working unit was 2 months without an oven or microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Very nice people. Know what they are doing.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 2 out of 5 stars

    not timely removed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not removed as scheduled on Jan 31. Needed another 2 phone calls and 4 days to disconnect dishwasher and haul away. The workers who did remove it did a good job.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good oven and great installers sent out from best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good communication

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was in and out so quickly and things went very smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd Party Installation Team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy 3rd Party service team did an EXCELLENT job removing and replacing our new vent hood! They noticed the original item was damaged upon delivery and made sure a replacement vent hood was ordered and installed. Great job TJ, Ricardo, Tyrone, Twana, and Tajuan!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has not been uninstalled yet.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has not been yet uninstalled. Schedule for next week & being replaced with new range hood.

    I would recommend this to a friend
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