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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 634 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the Essential 1-Camera Outdoor Wireless 2K Security Camera (2nd Generation) with Color Night Vision for its great video quality, ease of use, and simple setup. Many appreciate the effective night vision, overall performance, and motion detection capabilities. Some customers have expressed concerns regarding the battery life, connectivity, and limitations with the mounting options. Additionally, a few users feel that the subscription cost is high and local storage is limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 634 reviews
  • Cons mentioned:
    Mount

    Rated 4 out of 5 stars

    The quality is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish you didn’t have to pay to use them. They give you a 30 day free trial. I wish it had more mounting brackets. It only allows for straight mounting. No way to mount to the soffits with what is provided.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery Life & Camera Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good camera system. Love Arlo. Had other Arlo systems as they launched and reached their EOL. However, the claim of 6 month battery life doesn't seem so. One of my cameras is a low traffic area and hasn't needed a charge after 3 weeks, but the rest of my cameras needed a charge after just 6 days. When I took my camera in to get "1" resolved, a troubleshoot, something, they said I'd need to return all 4 cameras. Why? Why woud I bring back all cameras. How'bout lets do some trouble shooting. Maybe I'm doing someting wrong. Probably the case, but help me get it figured out. I paid for that 4 year access to the Geek Squad. But Arlo and the Geek Squad are difficult to work with. I'm not sure they always know what their doing. And they make it so hard to even connect with them in the first place. It's like you have to go through secret service to gain access to either of them, then they don't give you their undivided attention and get lost with what's going on with other customers in the queue, chat, or call while trying to juggle my issues too. I'm still in the unresolved line after 2 weeks... :D

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Setup, Video quality

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and good quality good price love that they night vision

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Video súper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality of the cameras, perfect resolution.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security system is perfect. We got a lot of bang for our buck, set up was very easy and the video quality is good. Only down side to this is that the battery doesn’t stay charged long.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cameras are Great - Scheduling them is Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cameras! They work exactly as I need my outdoor cameras to work. Super long battery life! Great wifi range! Only thing I am not a fan of is the app in terms of setting up the time frames for each camera. It is really confusing ever since the update. The old way of scheduling the cameras was much easier. I am not sure what in the world is going on now so I just have to keep them on all the time, which is annoying for notifications but it is what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Better cop them now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been absolutely the best. The setup and installation was an absolute breeze. Video quality, voice chat, spotlight, and battery life are top tier. My cameras been up for about 2 weeks now and the battery life hasn’t even dropped below 60%. Will definitely recommend to family and friends.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    They Get the Job Done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Arlo cameras since 2016, but my first gen cameras reached End of Life status last fall. I replaced them with this model and have found them adequate. Here are some pros and cons. Pros - I like the increased resolution and the light that can be set to come on when motion is detected. It is also nice to have sound detection. Cons - I do not like having to remove the camera entirely while it charges. It would have been great to instead have a rechargeable battery pack to exchange so I would only have one trip up the ladder. Also, the mount does not allow the camera sufficient movement to always catch the right angle. My biggest gripe, however, is the new software as I was forced to upgrade to an entirely new version for these cameras. To this day, I still cannot get the “home” and “away” functionality to work nor can I get the schedule to work successfully with each “mode”. Unlike the old application, the new application is simply not very intuitive. They do get the job done, but I do feel like Arlo has taken a few steps backward with this implementation.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are great. The reason for 4 stars is due to battery drainage quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Need to be charged? Quick battery life? Why.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras but they must be charged… I would rather them be wired or longer battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Video quality

    Rated 5 out of 5 stars

    Simplicity is the key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2K cameras provides clear and detailed video, especially noticeable with color night vision Pretty easy to install and pretty easy to pair

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Home Security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the way the cameras work. They are Great cameras and work great. The only problem is that you cant use them without paying for a subscription.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, easy to use and easy setup. Only downfall is the battery dies quickly if the sensitivity is up at all

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Love Arlo!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had Arlo for almost 5 1/2 years. The clarity and field of view were awesome. My older cameras are finally given out so I got the 2nd Generation Essential and they are just as good. For the money, I won't get anything other than Arlo! Once my sister saw the field of view between Arlo and another brand, she switched to Arlo also and is ecstatic!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Mount

    Rated 4 out of 5 stars

    Good Camera with limited swivel mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras offer a high quality image and reasonably good battery life. The main drawback is the limited swivel of the mount. These cameras would be much easier to place if the mount had a stem that would allow it to move like the solar panels have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo outdoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished the view was a little wider but works well, easy to install and value priced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great use. The set up was very easy. Downfall to them would be having to take them off to charge since they are wireless. I ended up buying the solar panel for them. That was also a easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Arlo Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera with easy to use interface. For a budget camera system, Arlo offers amazing quality

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great surveillance camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, trial subscription was everything, it will persuade you to subscribe and not lose the luxury. Battery life is not the greatest! Very clear video especially in the daytime.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I wish it was how it use to be the subscription service is the only sad thing for me

    No, I would not recommend this to a friend
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