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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 622 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the Essential 1-Camera Outdoor Wireless 2K Security Camera (2nd Generation) with Color Night Vision for its great video quality, ease of use, and simple setup. Many appreciate the effective night vision, overall performance, and motion detection capabilities. Some customers have expressed concerns regarding the battery life, connectivity, and limitations with the mounting options. Additionally, a few users feel that the subscription cost is high and local storage is limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 622 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Peace!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy to set and provides a peace of mine.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our cameras. They have a really good picture. They die kinda fast but we have 3 so usually charge one at a time .

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great and sound is good my biggest issue is the battery drains quickly in higher traffic area. We have dogs and I can’t stop it from recording the dogs in backyard no matter how low I set sensitivity

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate but not amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid camera with excellent resolution. It is somewhat limited in viewing since there is no tilt. Also, needs to be mounted which meant driving through brick. Somewhat happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was easy to install and set up. Holds a charge good as well and the view is very wide on the camera for viewing on your phone. This is my 3rd one I have installed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    Biggest waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend these cameras. After 30 days, the arlo cameras will not work effectively without their service plan. (Which is pricey considering how terrible the connectivity of this unit is.) However there is no where on the box that indicates that a service plan is REQUIRED. They will send a notification that motion has been detected, but you do not have quick way of seeing what that motion is unless you have them up live! Connectivity is also a problem. Battery life is horrible. These cameras were bought as a replacement for an older Arlo--that did NOT require a service plan. Those allowed images to save to a feed. These Essential 2 Cameras are totally useless. I would give them 0 stars if I could. Biggest waste of money and they offer no security for the home they were purchased for. Oh, and customer service is only available if you have a purchase subscription! No plan...you get the ai bot.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Cindy,

      Thanks for your review. We will share your feedback with the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great security cameras...app is a bit clunky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are great.Install and setup was easy. The new Arlo app that allows you to control the cameras is not really intuitive but I worked my way through it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great vision at night but battery life isn't the best

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Greatfull and pleases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera I are working very well thank you Best Buy I will be putting on my house when my others come in the mail in two weeks thank you very much .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Night vision, Video quality

    Rated 5 out of 5 stars

    Night Vision is Awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cameras, easy to install and setup, excellent night vision

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install. Good range of vision and sound. Good and affordable investment that gives me peace of mind in adding a layer of security for my family's safety.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arlo is the best experience in smart home security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid performance from the Arlo brand, after having tried Eufy and Amcrest solutions prior. They are simple to pair and follow the instructions, and work great with any solar panel ive thrown at them. The point I took off is that these do not (at the time of this post) allow you to join Gen 2 to a hub, they only will connect directly to wifi. This is fine but I'd like to expose them to HomeKit like I do my 1st gens. If this isn't a problem for you, or you don't use HomeKit, then just buy them now and thank me later.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with these cameras quality of picture and video.great product and batteries stay charged for a very long time.very pleased with the ease of install.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Satisfactory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was just what I expected but the camera itself does not hold the views too long has to recharge often but besides that it is very easy to use and it is very helpful.......

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to set up. Good battery life. Good video n picture quality. Definitely would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and great picture quality. The app is also easy to navigate.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my very first time purchasing a home camera and I’m amazed with it so far. The only thing I’m struggling with is the fact that I have to charge it to very 5 days, and I have to unhook to charge as well. I hope to find other ways to solve that issue. Both other than that, I’m enjoying it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Really Good Cameras!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo cameras were a great purchase! The only thing we don’t love is that we have to plug it up to charge so we have to keep an extension chord close by. But overall it is a really good camera set up. We easily have all of the family members logged in on the app. And the set up of the cameras was very simple. The app is easy to use to see old footage and a live view. Overall a really good purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras. The quality is good and images are fairly clear. Although you need to charge them very frequently.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 3 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great camera, batteries are weak and often disconnected from network

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

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