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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1501 reviews

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Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the video quality, ease of use, and battery life of the Essential Wi-Fi Smart Video Doorbell. Many also found installation straightforward and motion detection reliable, with positive feedback on night vision capabilities. However, some users experienced connectivity issues and noted occasional delays in response time. A few comments also mentioned the size of the wireless version and some difficulties with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,501 reviews
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    All eyes on you!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most epic purchase ever!!! Clear videos, great zoom and awesome features on the app! Gives us comfort to know while we're out of town. I can still check in on the house on all cameras. The battery life is pretty rad so far, they've only had to be charged once in 2-3 months but mainly because we have a dog door , mamy animals and alot of guests! Haha! I love that I can talk to my animals and peeps thru the app while that are at my house and they can communicate back to me as well!!! All in all I am impressed! I have and will continue to gloat about these especially for the price that I paid for all of them! Furthermore the fact that they work without requiring a hub!!! WOOOOOOOOO!!!!!! THANX ARLO AND BEST BUY, YOU GUYZ ROCK!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Installation ease

    Rated 4 out of 5 stars

    Great budget doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this camera up and running for 3-4 months and love it. Set up is easy, battery lasts for 3 weeks with plentiful notifications daily and me dropping in to see whats going on alot to. I highly recommend this for a family on a budget that what to keep in the know around their house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to install for home without wired doorbell.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell has worked well for us. If you don't lig i to the app periodically it stops giving notifications. No worries though, just click open the app.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Doorbell

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seen someone with this camera, and was intrigued. I am very picky on style and quality. I’m personally not a fan of the hype with ring cameras, but google nest cameras are also cute. I do not like how vivint isn’t easily accessible to just shop for their products. Vivint reviews were also far too many stating they’re terrible to get in contact with. I settled for the Arlo, and it’s been a little over three months. I also bought the indoor essential camera to add coverage, to my momentum indoor camera since I can’t find that brand anymore. These two brands have me sold, especially with their apps, video and sound qualities. I love it and I’m about to purchase two more doorbell cameras as birthday gifts for family. I will be looking to get there entire camera system in the future for new residence properties as long as things stay good with this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mad I waited. Happy I got Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking at and considering video doorbells for a few years now. I waited on the whole smart home thing for a few reasons. Anyway, I had been considering a Ring for a while, but the features and price for Arlo were so much better. I love the 180° view on the doorbell and it’s great to be able to designate activity zones so that I’m not getting a ton of unnecessary notifications. I snagged it at a great price too. Happy that I waited. Thanks Arlo!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I see is that the video quality seems a little fuzzy. Other than that it was a breeze to set it up and mount and I haven't had any issues with it. It has great motion detection as I have had multiple motion detection notifications when I wake in the morning from a cat that has been lurking around my house in the middle of the night.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Happier Camper

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is absolutely amazing, I can see and hear clearly if anyone comes feet within my front porch. I can also answer the doorbell service from anywhere while speaking to my visitor as if I am home. Yep, this means it syncs to your smart device. When some one pushes your doorbell, your phone will automatically ring, If you choose not to answer or miss a call, the visitor has the option of leaving you an actual video voicemail. I am truly a happy camper, because of Arlo I feel safe.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Ring camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very clear good battery life great price. Recommend and great customer services

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have any complaints about my Arlo! Super easy to set up and hang (I used command Velcro instead of the screws that came with it, bc I’m in an apartment). It has variety of settings to personalize your experience. It recognizes animals, people, and packages. When someone rings the doorbell, it also calls your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good alternative to Ring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it last longer than the wired version. Picture quality is exceptional, battery life will need to evaluated over time. Cold weather seems to reduce battery life substantially. Requires subscription for cliud storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality videos and easy setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our original Arlo doorbell w/o a camera and this one is MUCH BETTER! The clarity of the videos and ease of setup were a pleasant surprise. We also purchased this one after buying the 2nd generation, but it was not compatible with our Arlo 2 cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Motion detection, Video quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    An elegant doorbell option but not quite perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verdict: The Arlo Video Doorbell is an elegant and small video doorbell that provides wireless video capability for entryways. Motion detection is very sensitive and the camera does a great job at capturing footage, but the live video chat with a visitor sometimes has a bit too much lag. First impressions. It is smaller than other competing products and it looks nice. The package includes the doorbell, the rechargeable battery, and a charging cable. Setup. The Arlo app provided easy and quick installation; I did not run into any issues. While we have two Arlo base stations, we could not connect this doorbell to the base station. It looks like the only connection option is through WiFi. Installation was straight forward: choose a place to mount, screw the mounting plate on the wall, and attach the doorbell to the mounting plate. I am using the angle mount so I have a better angle on the people approaching the door. The wireless aspect was absolutely necessary for us; Arlo allows us to have an entire camera system for the house, and now a video doorbell, without any wires. Live video performance. We have gigabit internet (and consistent 300 Mbps or more WiFi speeds up & down) with strong coverage throughout the house, so the doorbell gets great WiFi coverage. While the doorbell is very responsive when activating the camera manually from the app, there is sometimes a significant lag (10 seconds) from the time a visitor presses the doorbell button and the time that the video appears on the smart phone (see picture). I will try to figure out a pattern for when this happens so I can resolve it. So far, it seems random. It’s definitely neither our internet speeds nor our WiFi coverage that is the issue. I hope to be able to connect the doorbell to my base stations in the future to perhaps improve live calls and also to use local storage. Image quality. The wide field of view and high resolution ensures the highest quality of the image. The wide field of view means that I no longer need another Arlo camera at the front door as I can see just about 180-degrees field of view. I am also very satisfied with the video quality in all conditions. We can clearly see people’s faces, make/model of vehicles, and other details from the video recordings. HD and HDR allows for high resolution viewing, zooming, and visibility in low light. Lastly, the night vision on this camera is quite capable too. Detection. Motion detection is very sensitive… so much so that I have to use activity zones to avoid the waving flag on the front porch or squirrels on the patio triggering the motion sensor and sending an alert to my phone. The activity zones work fairly well, overall. After two weeks of testing, the camera has captured the faces of EVERY person approaching the door; this is something that we couldn’t do before, and we are very happy about this aspect of the product. Integration with overall systems. The video doorbell is easy to integrate with other cameras through the Arlo app. We have other cameras on the front patio that now start to record when the video doorbell detects motion. This allows us to capture video of the front area of the house from different angles when someone is at the front door. We also paired the video doorbell with the Arlo chime that we previously had from our Arlo audio doorbell setup. Things I love. - Exceptional detection of people approaching the door, which means you can capture all the details you need to see exactly who came to your door - Easy app setup and installation - It’s wireless! A must have for us - Six-month battery (remains to be tested) - Excellent image quality in all circumstances: HD, HDR, and night vision - Fantastic field of view - Capable of connecting through WiFi Things I don’t love. - I wish the charging connector was USB-C. This is now one of the last few gadgets we own with a micro-USB connector - This device should allow for base station connection - The live-video chat has a significant delay sometimes. I will continue to work on why that is happening, but that is a bit of a disappointment. One of the primary reasons for getting a video doorbell is to interact with people at the door. I feel that this feature should work perfectly, every time. Overall, this is a great video doorbell that provides convenient wireless installation and powerful features. We are very happy with this doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome and easy to install I been a Arlo fan for 6 years I’m happy with the wireless cameras and now with the doorbell

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Best video doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic purchase. Very happy with quality and ease of use. Much better than Ring and a few others we tried in the past

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo doorbell

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this 6-7 months ago. Battery life is still at 70%. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing views with this camera and cool ring. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it just had a two second delay but other then that the image is great and then battery life is perfect. Definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted to have replace our old doorbell with a new one that has a camera. We finally bought this and the Arlo essential cameras after postponing for 2yrs. This had good reviews overall without breaking the bank. I’m a woman and not technical, but I was able to replace our wired doorbell with our new Arlo doorbell and the 3 security cameras around the house by just following the instructions. We don’t need to go to the door to see who’s there. It just makes life more convenient and secure. Overall it’s a Great product, so easy to setup, and we are so pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great view!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To my surprise the Arlo video doorbell wire-free is an excellent product. The installation was very simple and the video quality is excellent. The only con with this model is the night vision which is not as clear. Also, there's a few seconds delay in video/video calls. I highly recommend buying the chime to pair with the doorbell. If not, the doorbell will only alert (call) your cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was super cool that a phone call comes through on my phone when someone rings the doorbell. I didn’t know that was a feature when I bought it.

    I would recommend this to a friend
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