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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 625 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers praise the 14.0" Laptop's ease of use, affordability, and compact, lightweight design. Positive feedback also highlights its surprisingly good performance and battery life for its price point. However, some users mention that the screen quality and touchpad could be improved. Concerns were also raised regarding the limited RAM and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 625 reviews
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Great lightweight laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because of the size and the weight. Good for light duty office/school work. I use it scan and print documents etc, and light web browsing. I’m very happy with the purchase. Very happy with battery life. Cons: No built in memory card reader, no removable battery, only 1 standard USB 3.0 port (other one is 2.0), no hard drive activity light. This is on the slow side, so if you don’t have patients, this is not for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Cool Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much, I like how it’s big and carry able. It is able to run Roblox fine. I like the color, and how the logo is directly in the center. This is five stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over all excellent laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this laptop for about 2 years now and wow I can say it's surprised me how much it's came to use. I use it on a daily for work and to do some shopping for things for the shop and man it's been very useful from the battery lasting all day, and camping I use it to play movies for the kids.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Lightweight easy to take places. Had it for around a year and still works like new. Use it for work.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow but you get what you pay for. Lightweight and easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Little Computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is working for what my company needed it for. Simple playback of powerpoint presentations and videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice basic computer. I needed one with windows operating system to video visit family. It’s great

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed, Weight
    Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Very Good Windows 11 Laptop - Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus laptop had every feature I needed. A 14 inch screen provides an ideal balance between an easy to read screen and very light weight. As of June 2022, this Asus ships with Windows 11 S mode pre-installed. The 128gb is enough for everyday needs, while the version with only 64gb will soon be frustrating for users. The Intel Celeron processor has enough power for basic needs such as email, reading news stories and watching Netflix. But not enough muscle for demanding games. A one year subscription to Microsoft 365 is included, with Microsoft Word and other Microsoft programs. When you register, Asus extends the warranty for an extra three months and provides one year of insurance for accidental damage. It took FIVE HOURS to download and install a bazillion software updates. If you let updates download in the background, it might take a week or so. I had to turn off "S Mode" to install the driver for my ancient Canon printer. The screen is good for Netflix movies when you are directly in front of the screen but it is washed out when you are at an angle. Netflix movies have clear sound but lack both deep bass and high treble. Connecting a good bluetooth speaker solves that weakness. The battery lasts eight to ten hours depending on screen brightness and which apps you are using. The charger is VERY light weight, about half the size and weight of the charger for my previous 14 inch laptop, For under $250, I do not know of any other Windows 11 laptop that will outperform the Asus. The Windows 365 one year access is worth $70 by itself. This is a good lightweight laptop that will work well for a high school student taking remote classes and for adults needing a laptop for email, reading the news, watching Netflix, and other basic tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pc for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product, buy from Honduras!!! Best price ever, here its over 300$ !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product I barely used it and now is not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop no longer switching on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop just switched off and it’s no longer switching on, I don’t know what could be the problem, showing the red light on battery even when connected to power it’s not switching on

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marcus,


      It's unfortunate to hear that your unit failed to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried doing a Hard Reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to us at [email protected] and provide this case number (N2112036526-0026) for reference. We'll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1032747/ Asus

  • Rated 1 out of 5 stars

    Idk

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working then the keyboard stop working wasn’t able to type or nothing and then the screen went black and it stop working and won’t turn back on

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alex,

      We're sorry to hear that your computer stopped working. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
      1. Unplug the charger
      2. Press and hold the power button for 1 full minute
      3. Plug in only the charger and start up normally
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Little Laptop.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop. So light and very powerful. Has everything i need. Lots of storage and very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Excellent for college!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good little laptop, lightweight, easy set up, and pretty good speed!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a great value. Does everything I need it to do. Boots up fast runs fast and love the numeric keypad on the mouse pad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Excellent laptop for light work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop because I needed something I could use to work while traveling. I got this laptop on sale and it has been sufficient and effective for the light work I do on it. It's extremely lightweight and easy to carry, and the screen is a decent size.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, USB ports stop working after traveling too much, that’s probably normal. Great laptop for college and for the price. Almost 2 years and the only reason I’m shopping for a new one is the USB ports, which is probably my fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop mfoemprice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop several months ago. It is working great. Fast on and off. No issues with web surfing and office related work. I am able to watch any video service without issues. WiFi connection is fast. Battery life has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good average laptop. Speed is good. Just wanted a simple laptop and battery life is nice. Wanted something cheap and got this on sale. The screen is not the best, but is does what it's supposed to do. Gonna use this for years to come. I have a Macbook Air, so all my larger files and pictures go on there. For this computer, it is perfect to use for work and school. Simple browsing as well and easy to use. I been using this more than my Macbook Air. Good Job ASUS.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase so far. Iv got a lot of laptops this one by far best. It's not slow like my dell. I love of it's got touch number pad. Battery last long time. Charges fast as well.

    I would recommend this to a friend
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