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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 67 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are pleased with the price, speed, weight, size, performance, and battery life of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black. They find it to be a great value for the price, appreciate its fast and efficient operation, and love how lightweight and portable it is. The perfect size and sufficient performance make it a great choice for everyday tasks. However, some customers have concerns about the limited storage space, lack of a side keyboard, and the processor's inability to handle demanding tasks. Others have mentioned that the 4GB of RAM is insufficient, but this can be offset by using Microsoft OneDrive. Additionally, some users have found that the laptop is not suitable for gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Iconic Asus Design and hardware.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done and more for a extremely reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Performance

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say, this laptop is truly remarkable. Its performance is impeccable, and the design is sleek and modern. I have been using it for quite some time now, and I am extremely impressed with its speed and efficiency. The display is crystal clear, and the keyboard is comfortable to use. Overall, I would highly recommend this laptop to anyone in need of a reliable and high-quality device.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was meant for easy use of internet at home, and quality of this laptop deserves much more than just web searches! Recommend to those looking for affordable use of laptop with not so complicated usage

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love It :D

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Of All I Love My Beautiful Blue Laptop It's The Correct Size Not To Big Or To Small It Was Made Just For Me I Love It Will Be Rebutting When It's Time For A New One Thank You!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Average Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done. There isn't enough storage to run large applications, but it is okay for basic computer use. This laptop does fill up quickly. I mostly used mine for school, and it ran out of storage around a year later with mostly Word documents.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great started/student computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me awhile to find a laptop that fit all my criteria, I thought it was impossible to find, but here it is! The pros: Very lightweight, if you're a student or carry a laptop for work it's about the same weight as a regular paper notebook so it won't make your arms or shoulder tired. The system doesn't take up the entire storage (after you delete the unnecessary programs and add ons) it has a numeric pad on the mouse pad so if you frequently use numbers this could come in very hand. A great student, basic or starter laptop. The displace is very crisp and clear. My favorite feature actually is that it mirrors my phone once linked so I can see all the notifications and everything going on, on my phone from my computer screen. So if my phone is in the bedroom charging and I'm in the office I can still receive the calls, respond to the text and acknowledge all the notifications. Cons: the statistics say it is windows 11, but it arrives in windows 10 S mode. So you have to download windows 11, which takes up space, and you have to manually switch it out of S mode (if that's an option you want) when using the mouse pad, it hits the on/off section that controls the keypad so in the middle of scrolling it starts messing up and the numbers are active instead of the mousepad. All of the system programs and add ons that come loaded on the computer HAVE to be deleted BEFORE using the computer. I downloaded Netflix and chrome and my computer took 15 minutes just to load the apps from settings. After those are downloaded those you have about half of your memory left and it runs smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop, it’s a nice shade of pink. I love how it has xbox on it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great for a fill in laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m saving up real money for a real laptop, like an Apple, but I needed something better than what I had in the meantime, so I got this Asus… For a $200-$300.00 range laptop, it’s solid, but not great. Slower than I expected. Smaller than I thought

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, ill recommend this to anyone. This is really good

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the money. Does everything i've needed to do with it so far to work at home.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    best gift i bought for my school

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am in love with it.At first i was looking at how small i is but never judge a book with the cover .i call it my portable laptop. small but mighty

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall compact computer. I errored in not getting a keyboard on the side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS student notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purposely purchased this laptop so that my son (6) cannot download apps without my permission. I do not like the fact I cannot make Google Chrome the main browser. I have to search using Microsoft Edge. You can only use web browser type applications vs having the playstore but he's only using it to learn how to type and do educational learning. You can access YouTube and Lexia.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the price. I got this for my wife as a Christmas present. She makes quilts so this is an easy way for her to plan out her patterns.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, the laptop worked great for my daughter and I. We probably got on it 2 x’s a week. 2 months and 2 days in it stops running. Save your money for a system that’s worth your tendies.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RaisingRipples,

      If the laptop will no longer boot up or it's just black screen, please do the following.

      Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.


      ​If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Great Laptop for basic functions

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop if you are not using it that often. I just use it to surf the web and is the Microsoft apps (Word, Excel, etc.). I would recommend having an external hard drive since Thee isn’t a lot of space. The number keypad is cool but remembering to turn it on and of can be annoying. Overall, I like it. It’s a good holdover until I can afford a MacBook Pro!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop for the price. Is the perfect size and for my 13 year kid is perfect to watch YouTube videos and do some homework.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good home use laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great home use laptop. I have been able to watch movies on it, video call and other general items with no issues. I am having issues with a recent update and the computer didn't work well with the latest windows 11 update.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Good option for a cheap laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer not expensive is really fast, the only thing ii doesn't have to much memory, but is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Excellent computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loooove this laptop! Cute, compact, fast and works so well. Definitely recommend.

    I would recommend this to a friend
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