Customer Ratings & Reviews
- Model:
- W500G5T-XS77
- SKU:
- 6406482
to a friend
- Pros mentioned:Specs
Asus laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent laptop that exceeds the specs that is come with.
I would recommend this to a friend - Cons mentioned:Incorrect description, Non-detachable screen, Overheating
Nice performance but with a price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system gets extremely hot to the point that I could not continue typing for one hour. Also, the description of the item at BestBuy website is incorrect be aware... it says that the laptop has two 2 TB SSD but in reality It has two 1 TB SSD. it says it has a detachable screen but it doesn't detach. I think the person who did the description copy and past from other system. I have only used it for one hour and decided to return it the next day after waiting few days for delivery.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear CadMaster,
I'm sorry for the confusion. I would like to clear up the confusion on ASUS's behalf. The W500G5TXS77 features a 1TB SSD + 1TB SSD in a RAID 0 configuration. If you need any assistance, feel free to contact me at [email protected], and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated to bringing a resolution to all issues that they may come across. Your case for reference is N200779953.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Dual hard drives, Poor customer support
Bad customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer for the speed and the fact that it has 2 hard drives. The hard drives are set to RAID 0, which is the dumbest thing done by ASUS. If you lose one drive, you lose all your data. I tried to call technical support to change it from RAID 0 to 2 separate drives, but they hung up on me after staying on hold for 2 hours. I tried again for another 2 hours, and they hung up on me again. Imagine if I had a real problem and needed technical support!!!! This computer is going back to best buy. I do not recommend ASUS at all. I think ASUS is too big to care for their customers as they used to in the past. I will switch to Framework laptops; they are good computers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model, as well as the issues you had with our technical support team. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to us with your case number so we can have our team look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Powerful performance
Awesome laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, runs all my programs editing and crafting software without any slow down!
I would recommend this to a friend - Pros mentioned:Powerful performance
Hot but fast and durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a workstation Need a monster but so kind and nice It must be this one Yes it is heating a bit but Performance and screen quality is not comparable with most of the others
I would recommend this to a friend