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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 537 reviews
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Lightning Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd never bought an ASUS device of any kind, and was honestly leery of it, but I couldn't beat the price and capabilities of the laptop. I am in HEAVEN now! No real issues...small things like the size of the "0" key in the ten-key is about half the size I'm used to, but that is so small of an irritation that I didn't even delete a partial star. Awesome computer...lightning fast. I'd buy ASUS again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer. Ample capability for non-gamer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works as it should. I am not a gamer. I use the computer for business and personal purposes. I have experienced NONE of the updating, boot up or other problem others complain of. I hope they were not mere shills for an unethical competitor looking to steer buyers to another product. In any event, I am satisfied and have no complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 3 out of 5 stars

    Nice size screen and touch feaures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems booting after 30 days... the hard drive was corrupted and the store replaced the laptop...really like it...will see after 30 more days

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love this laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop somewhat urgently, as my internet went out and I had a full online college courseload. I needed something to take to various wifi locations to do homework. I probably could have purchased a cheaper web book, but I'm sure glad I didn't! This laptop is fantastic. It is so versatile. The screen is lovely, and the touch screen/ tablet mode is quite useful. I purchased a bluetooth pen to go with it, which has proven useful for projects and presentations. I am very pleased with every aspect of this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for price. Easy setup. User friebdly. Very fast

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great computer with lots of memory.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer for our daughter who second shoots for weddings. This is the perfect computer for her to edit photos without the fear of running out of storage. Very user friendly and easy editing with stylus.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quick and does everything i was looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last 3 laptops have all been ASUS. This one comes with plenty of features at a reasonable price. It runs fast and has good storage. Would be nice if it also had an SSD drive. My prior ASUS laptop had an issue in that the cooling fan ran quite a bit and was loud. Haven't noticed that problem on this model.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Nice laptop but needs some bugs worked out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as an open box item. I considered another brand but the salesman pointed out all the features this laptop had that the others didn't offer for the money. I have never owned an Asus before so I thought I would give it a shot. Negatives: I have had issues with the laptop restarting itself in the middle of use, not connecting to wifi internet quickly, the face recognition security sign in works intermittently. Positives: The Harmon/Kardon sound is fantastic. The high res screen is quite clear and bright. I bought the extended warranty and plan to take to the Geek Squad to hopefully take care of the issues listed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Descent 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research this great little 2 in 1 came out on top for all the features I wanted but I overlooked backlit keyboard. This is a fun LT initial setup and operation took a bit of time so don't expect to open the box running but once you do get it setup and updated you will be happy.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    A really good hard-working laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really good hard-working laptop with a touchscreen. I bought this for my wife who is a student and uses it 6–8 hours a day. It has been trouble free and easy to use, so she says!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new laptop because our old one just decided to die. Went in and talked with the BB folks and settled on this one. It is perfectly powerful and gets it done.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for the specs of the laptop are great. Upon receiving the laptop, it's constantly have been going slow and if I reboot it then it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, Right Tool For The Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning to college in my mid 50's is challenging enough, now I find over half the curriculum is online. This ASUS is capable, powerful, and user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrated but satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got the device home, I had issues setting it up. It was slow...plus I could not activate the free antivirus that was given by Best Buy...whenever I tried, I received an error message on a blue screen. The device became very slow so I decided to factory restore it. This took over 18 hours to do...the computer remained at 12% for close to 8 hours. I was finally able to restore the device and set everything up and it now works fine aside from the annoying sounds the clacking hard disk makes. I tried to get help with all of this from Best Buy but they were no help and wanted to charge me an arm and a leg even though I purchased the device 3 days ago. Works great now...

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Laptop for Anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my new Asus laptop. Very fast and smooth plus a very durable/sleek design. Would recommend this laptop to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Touch Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first touch screen laptop and am really enjoying it so far. A few initial problems setting it up but now everything is running well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer to replace an older model HP. I compared and felt this was a better option. My only complaint is my Disk usage is often at 100%. I have to turn off programs and its brand new!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved this computer since I got it. The touch screen is perfect for school and the computer is very fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer. I like being able to use it as a laptop or tablet. The drive capacity is excellent.

    I would recommend this to a friend
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