The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-316 of 316 reviews
Rated 5 out of 5 stars
Value for Money!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Summary
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Overall a great entry level Chromebook for my kids to work on school. I love the fact that it is sub 200 and light and sufficiently bright for my kids to do the school work and occasionally watch youtube videos
Pros
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1. Light weight, just 3lbs
2. Low price, under 200
3. Excellent battery life, just lasts right under 8 hours
4. charges through USB
5.
Cons
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1. Keyboard is not backlit
2. no MicroSD card slot
Design & usage
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Overall the design is good, its light weight and sufficiently bright. It has 64gb EMMC and runs at 1.10 Ghz and for a chromebook, its good enough. The 4gb ram is good enough for some schoolwork and some youtube videos for kids.
The laptop looks well built and can stand a few falls.
The 14” 1920 X 1080p FHD is well lit and bright and the colors are vibrant. The 1x Type C port is also used for charging. There is also 1x Type A port.
The provided Mic and headphones is a good add-on for attaching a wired headphones.
The keypad and trackpad look decent, it does not have a number pad but the tactile feel is good, The keyboard is not backlit.
Overall For the price, i think this is a good value and great for school.
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize that the device crashed during setup, causing you to return it immediately. We understand how frustrating this must have been and regret the inconvenience it caused. Your feedback will be passed to our product team for review as we continue working to improve quality.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2507022218-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Missing part of the order!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's impossible to get hold of someone in customer service! I ordered 5 of these and received only 3 of them.
We certainly understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if there missing items from delivery. Normally, we recommend to contact your vendor for a resolution if you received the merchandise with missing items. If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 1 out of 5 stars
too slow
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This reviewer received promo considerations or sweepstakes entry for writing a review.
too slow not a great lap top for kids. never will I buy again
We’re sorry to hear that the CX1405CKA Chromebook didn’t meet your expectations, especially in terms of speed and suitability for kids. We understand how important reliable performance is, and we regret any inconvenience this may have caused.
To help address these concerns, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2507022218-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2507022218-0003) for us to better assist you. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Almost excellent laptop.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So I figured I would give a Chromebook Laptop a shot. What could go wrong? Not much to be honest.
I like the size, ergonomics and weight of the unit. I'm not a keyboard zen master so I could care less about the sound and feel of the keys. One minor gripe about this keyboard is that I have to press the power button a few times and pray to see if the unit actually turns on or not. Not a fan of that at all. To be honest, that is the only gripe I have about this laptop. Wait, that's a lie. A backlit keyboard would have been very nice to have but I guess you get what you pay for.
I appreciate the privacy cover on the webcam. The performance of the cam is decent and can be used in a pinch. No real need to go out and buy a new camera unless you just have to be seen in 4K😉
For having a Celeron CPU it's pretty snappy. I kinda see why folks get these. Unless you are playing AAA games and need the fastest money can buy this little guy is a breath of fresh air. You can throw it a regular sized backpack and have room for some peripherals and lunch. Neat laptop. Don't know why folks don't give these more of a chance. Further more, if this got stolen or lost I wouldn't freak out. Just log into my Google account and do a remote wipe and call it a day.
This is a laptop I would definitely recommend.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No matter the OS platform you can count ASUS to provide a well built laptop or desktop and they definitely didn’t disappoint here.
I’m going to be upfront I only have one complaint about and it’s the keyboard is not backlit. I can’t imagine it’s costs much to manufacture a backlit keyboard or heck even add a light on the top screen bezel pointing down like the old IBMs use to.
The Chromebook came tightly and well packed. Unboxing took seconds and everything was easy and self explanatory. I charged the Chromebook up first as it was completely dead and the manual recommended 3 hours of charge first. Once I clicked the power button I connected to my WiFi network signed into my pre existing Google account, and did a system up after all within 3-5 minutes. Everything is simple and quick which is why I love ChromeOS
The body of the Chromebook is will built and sturdy. Nothing feels cheap or out of place. The screen hinges feel good and the keyboard feels like something I could use for hours without complaints (except for it not being lit).
The screen is crisp, clean and comfortable to the eyes. Again, no complaints here and I think anyone will be pleasantly surprised.
I love how ChromeOS is refined and easy to use. I have been using the OS prior to its release to the public and it has come a long way. Everything on this ASUS in terms of the OS and opening web based browsers was snappy. I love the Google eco system and you have to be in order to use a Chromebook effectively. Important note: While the hard drive and ram are low in size I believe they are adequate with the ChromeOS system.
I highly recommend anyone looking to purchase or upgrade their Chromebook to look toward this model. If you need to have a backlit keyboard I would look for a higher ASUS model; however, this is a well built machine and works well with Google’s eco system.
Thank you for your feedback on the ASUS CX1405CKA Chromebook. We're pleased that the device met your general expectations, and we're sorry it didn’t support the specific program you needed. This may be due to compatibility limitations with the Chromebook operating system, which is optimized for web-based applications and may not support certain traditional software.
Your input is valued and will be shared with our internal teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2507022218-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great and affordable laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s already a really affordable laptop but the mechanics once you enter is very easy and able to manage. I personally love chromebooks. The settings are great and easy to navigate through. The way the screen looks is also great, the quality is great. Overall great affordable laptop.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like to try different Chromebook out from time to time because I’m very hopeful that one day Google will nail the Chromebook concept. While this is a vast improvement over my last unit I used, it still needs quite a bit of polish to the operating system to make it totally compatible to use as a daily driver. I still prefer a proper file explorer, and a much less convoluted way to share folders and files. That being said, I really do like the look and build of this laptop, and it really does look like a higher tier notebook. The build quality is really good. I am unable to overly flex the keyboard, while pushing the keys with moderate pressure and the display is quite nice. Again, this is surprising because of the product tier. Samsung makes three more higher tiered Chromebooks in this model. What really sets this apart is the inclusion of AI specifically Gemini and it works very well most of the time. I still find myself going back to ChatGPT for my real work, but Gemini is definitely fun to play with right now. If you’re looking for a surprisingly useful Chromebook this one is closer to the mark.
Thank you for sharing your comments regarding the ASUS CX1405CKA Chromebook Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506006611-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Really love this purchase pleased with this laptop. Works amazing recommending this
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the glitches you’ve encountered, including the screen blinking black and white when trying to watch movies or switch between screens. We regret the inconvenience this has caused.
To help troubleshoot the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2507022218-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support