Customer Ratings & Reviews
- Model:
- B5302CEA-XH74
- SKU:
- 6494576
to a friend
- Cons mentioned:Touch screen
No touch screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have touch screen, as prior laptop, a Lenovo Yoga.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Glenn Y,
We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We recommend you exchange your purchase for a model that supports touch screens if you are still within the window at the place of purchase.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2311004497-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
