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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5 reviews

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80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best laptop I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and weight for me. I put another ram stick in, I'm at 48 gigs ram with 1 tb harddrive. It is a beast, awesome to say the least. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Lack of manual

    Rated 5 out of 5 stars

    ASUS laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy so far but I can't understand why manufacturers don't include some type of short manual with their products. At least explain a couple of things.

    I would recommend this to a friend
  • Pros mentioned:
    Good battery life

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a little expensive but so far it works well. Battery life is good. Nice color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value, fast, light weight / easy to carry / would buy again

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in February and it crapped itself and it hasn’t even been a year

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jennifer,

      We are truly sorry to hear that your ASUS laptop stopped working in less than a year. Please allow us to make your experience with ASUS a better one. We recommend that you attempt the steps in the FAQ below to resolve this issue. We do value your feedback and take negative customer service experiences very seriously. This is definitelynot the quality of service expected from ASUS. We stand behind our products and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide your case number "N2210004163-0001" for reference. We will do our best to provide a quick resolution to your case. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      [Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/ Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.5 out of 5 stars with 2 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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