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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 3 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Build quality, Color accuracy, Games
    Cons mentioned:
    Power supply cable

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workstation laptop. Video editing and gaming ready. I'm basically able to render in near realtime. The numberpad is a little weird, but I tend to not use it at all. Power supply cable is a little on the short side. But the build quality is superb, color accuracy is astounding out of the box, and for a 17" laptop, it's not crazy heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Games, Quadro rtx 3000

    Rated 5 out of 5 stars

    I would recommend this for engineers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop because I want a laptop to last me through college and this laptop covers everything I could want or need and then some. For mechanical engineers it has a quadro RTX 3000 which meets all the specs for anything you would want to do on solidworks and AutoCAD. It runs fast and it feels really solid. The battery is a bit small but it doesn't bother me. Yes it will run games as long as you tinker with the Nvidia settings. I can run apex legends on max settings at about 58-60 fps but the card is really more for solidworks since it has the certified drivers. All in all its a great laptop and I'm excited to see how it holds up.

    I would recommend this to a friend
  • Cons mentioned:
    Slow data transfer

    Rated 1 out of 5 stars

    USB port fail

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has three USB ports -- one on the left, two on the right. When I tried to copy a 23GB mp4 video from the laptop to a USB flashdrive in the left port, I got a write speed of 30 MB/s. When I moved the same drive to either of the right-side ports, I got 300+ MB/s. This drive gets 300+ MB/s speed on my other computers. I called ASUS support. They had me do a hard reset. Didn't help. Then they had me install the latest chipset drivers. No help. Then they told me to take it to Best Buy, a 50-mile drive. The Geek Squad guy there said it was probably a defective USB port and that I should exchange. I said OK, let's do that. Then they told me they are sold out and we can't do an exchange, all I can do is return it. How does a new $2,000 laptop have a faulty USB port right out of the box.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Technology does fail in time and we’re normally known for our exceptional products to detail, and we regret that we missed the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and our future models.

      If you need further technical assistance or if you wish to discuss this matter with me, feel free to reach out to me at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Customer reviews from ASUS.com

    User rating, 4.8 out of 5 stars with 6 reviews on ASUS.com.

    See all ASUS.com reviews
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