Customer Ratings & Reviews
- Model:
- CETRA TWS SPEEDNOVA/WHT
- SKU:
- 11790958
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Rog are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great, how they fit and battery last long but for gaming you need tu EQ them for better performance.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CHRISTOPHERI,
Thank you for sharing your experience with the ASUS ROG Cetra True Wireless SpeedNova In‑Ear Gaming Earbuds. We are pleased to hear that you found the audio quality, fit, and battery life to be strong points. However, we are sorry to learn that you needed to adjust the EQ settings for better gaming performance, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2411002547-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Super sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound qns battery life as long as you limit the RGB
I would recommend this to a friendGamerpain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall quality is tremendous also works with my iPhone and ps5 love them
I would recommend this to a friendAmazing headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work amazingly! My finance loves them and uses them daily. I am going to get myself a pair!
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds that make you hear everything. Very comfortable when using it.
I would recommend this to a friendPerfect for the rog ally x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple connection and works amazingly great audio on the go.
I would recommend this to a friendNeeds a little more to be great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App never worked on iOS, and it kept losing Bluetooth connection. Audio quality for music is lacking. Good buds for strictly gaming. The 2.4ghz connection was rock solid and no noticeable latency,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Digi,
Thank you for sharing your experience with the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We're pleased to hear that the 2.4GHz connection delivered a stable, low-latency performance for gaming. We’re sorry to hear about the challenges you've faced with the iOS app and Bluetooth connectivity, as well as your concerns regarding music audio quality. We understand how these issues can impact your overall experience, and we sincerely apologize for the inconvenience.
Your feedback is important to us and will be forwarded to our product and software teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510034485-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work OK they’re not loud enough, but it’s good enough to deal with and cope with when doing some video games and work
I would recommend this to a friendNot the best. Use other ear buds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is way to expensive for this quality. I will stick to my sony headphones they are better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Krimsonice,
Thank you for sharing your feedback regarding the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We sincerely apologize that the product did not meet your expectations in terms of quality and value. We truly appreciate your input and will ensure that your comments are passed along to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506005449-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
4 hours max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately with all settings turned off, still only got 4 hours of life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BarnyardJax,
Thank you for sharing your experience with the ASUS ROG CETRA TRUE WIRELESS SPEEDNOVA Gaming Earbuds. We’re sorry to hear that the battery life was limited to only 4 hours even with all settings turned off, and we apologize for the inconvenience this has caused. Your feedback is appreciated and will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506005449-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Feel cheap and sound cheap.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound d and feel cheap. I have used all the newest gaming related buds. Check my reviews. These are the worst by far.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RANDELLT,
We apologize for the disappointing experience you've had with the ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We understand your frustration, especially given your familiarity with high-performance gaming audio products. Your feedback is important and helps us improve future designs and product quality.
If you believe the product may be defective or not performing as expected, we encourage you to contact our support team at https://www.asus.com/us/support/callus/ so we can assist you further and explore possible solutions.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2506005449-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broken earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a pair and they did not work and they sent me a replacement and those were also defective fyi don’t waste your money folks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Feeblepump,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced with the ROG Cetra True Wireless earbuds. We understand how frustrating it must be to receive a defective product not once, but twice and we regret that this has impacted your trust in the brand. Your feedback is extremely important and will be shared with our product and quality assurance teams to help improve future performance and reliability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2302000808-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of the big headsets for gaming which they would mess up my hair so i decided to try these out for gaming and they work perfect. They last quite a while, the sound quality is not superb but it is more than good enough, and they can be used with not only pc but other bluetooth devices as well. Price was a little on the high side.
I would recommend this to a friendRog ally earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for the rog ally, perfect for tuning and locking into the games
I would recommend this to a friendLoving life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. I got these to go along with my zephyr 14g and very happy
I would recommend this to a friendWorst gaming headphones ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were so bad in quality. I am returning them. I purchased these becase my a40s broke
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using this product, will agree that this earbuds is one of the top choice for those seeking an unmatched versatility with Bluetooth and 2.4GHz modes, ultra-low latency audio, high-resolution 24-bit 96 kHz audio* with lifelike details enhanced by Dirac Opteo technology, precise voice pick-up for crystal-clear communication and more. To resolve the issue with the audio quality, ensure the Armoury Crate Gear- ROG Cetra Ture Wireless SpeedNova software posted at: https://rog.asus.com/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-speednova/helpdesk_download/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
