Customer Ratings & Reviews
- Model:
- CETRA TWS SPEEDNOVA/WHT
- SKU:
- 11790958
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Sold set with great features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming headset bottom line. Go get it if your a oc player.
I would recommend this to a friendGreat product for on the go gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for the Xbox Ally X and it is great really enjoying them. Plus the dongal works on my PC
I would recommend this to a friendGreat battery life and surround sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and nice dolby atmos surround sound.
I would recommend this to a friendgreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product love it the only reason I didn't give it 5 stars is I think there should be a spot in the case to store the plug in adapter.
I would recommend this to a friendEarbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked nice product. Looks good good sound. Would buy again
I would recommend this to a friendNice headphone alternative
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, sometimes have issues on discord, but I believe it to be a discord setting issue only.
I would recommend this to a friendDecent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelation could be better. Overall cool concept for the lights and the instant connection. For the price thought I would have expected better audio.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luuayala,
We certainly understand your disappointment with the performance of the unit. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing in terms of continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2602014466-0001] for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Anya M. ASUS
Customer Loyalty US Support
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to get away from your regular headset this is the way to go
I would recommend this to a friendGreat Headphones for ROG Ally Devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with Asus' Armoury Crate and has a usbc receiver, making it a great addition to the ROG Ally or the Xbox ROG Ally X.
I would recommend this to a friendAwesome gaming buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid earbuds with great range. I was skeptical given the price point, but these things deliver. They feel great and I don’t get fatigued like I do with AirPod Pros
I would recommend this to a friendNeeds a little more to be great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App never worked on iOS, and it kept losing Bluetooth connection. Audio quality for music is lacking. Good buds for strictly gaming. The 2.4ghz connection was rock solid and no noticeable latency,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Digi,
Thank you for sharing your experience with the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We're pleased to hear that the 2.4GHz connection delivered a stable, low-latency performance for gaming. We’re sorry to hear about the challenges you've faced with the iOS app and Bluetooth connectivity, as well as your concerns regarding music audio quality. We understand how these issues can impact your overall experience, and we sincerely apologize for the inconvenience.
Your feedback is important to us and will be forwarded to our product and software teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510034485-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great for gaming on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds sound and look amazing. Even the case has LED lightning.
I would recommend this to a friendAmazing headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work amazingly! My finance loves them and uses them daily. I am going to get myself a pair!
I would recommend this to a friendPerfect for the rog ally x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple connection and works amazingly great audio on the go.
I would recommend this to a friendEar buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work OK they’re not loud enough, but it’s good enough to deal with and cope with when doing some video games and work
I would recommend this to a friendGamerpain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall quality is tremendous also works with my iPhone and ps5 love them
I would recommend this to a friendBad connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad connection , the microphone also gives problems especially if talking for the same game , something the audio is distorted and heard badly , I do not recommend them for gaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dariel,
We are sorry to hear that your ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds have been experiencing connection issues, microphone problems, and distorted audio during gaming, and we sincerely apologize for the inconvenience this has caused.
To help resolve these issues, we recommend restoring the earbuds to their factory settings. Detailed instructions can be found in the FAQ guide linked below. If the issue persists after completing this step, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506005449-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A: https://www.asus.com/us/support/faq/1048517/#a4
Not the best. Use other ear buds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is way to expensive for this quality. I will stick to my sony headphones they are better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Krimsonice,
Thank you for sharing your feedback regarding the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We sincerely apologize that the product did not meet your expectations in terms of quality and value. We truly appreciate your input and will ensure that your comments are passed along to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506005449-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
4 hours max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately with all settings turned off, still only got 4 hours of life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BarnyardJax,
Thank you for sharing your experience with the ASUS ROG CETRA TRUE WIRELESS SPEEDNOVA Gaming Earbuds. We’re sorry to hear that the battery life was limited to only 4 hours even with all settings turned off, and we apologize for the inconvenience this has caused. Your feedback is appreciated and will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506005449-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Feel cheap and sound cheap.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound d and feel cheap. I have used all the newest gaming related buds. Check my reviews. These are the worst by far.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RANDELLT,
We apologize for the disappointing experience you've had with the ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We understand your frustration, especially given your familiarity with high-performance gaming audio products. Your feedback is important and helps us improve future designs and product quality.
If you believe the product may be defective or not performing as expected, we encourage you to contact our support team at https://www.asus.com/us/support/callus/ so we can assist you further and explore possible solutions.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2506005449-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
